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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
643 Reviews

643 Reviews of Lexus of Maplewood - Service Center

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January 27, 2018

Other than the 3 loose lug nuts. Was well treated. Reasonable amount of time. Excellent Customer Service waiting area. The second, return trip for a wheel that was left loose did put More

by Jackle321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Mullan
Jan 29, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. You experience is important to us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. We look forward to your next appointment. If you have any questions or concerns before that, please contact me directly. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 26, 2018

Oil change Everything was excellent on this visit except when I receive my car back from service, could my seat be back in the proper position? Thank you More

by Dschuell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 29, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and feedback. We are open to any suggestions our customers have. We look forward to your continued business and look forward to your next visit. If you have any questions or concerns, please feel free to contact me directly. Tim Stearns | Service/Parts Director | 651-415-2420

January 26, 2018

Quick service! I had a few dents that needed to be removed (PDR) and it was all taken care of in about an hour and half while I waited. Very pleased. More

by RQH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Whoever you’re PDR guys Jan was great, Baird Swan
Jan 29, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service in a timely manner! We look forward to your next visit. If you have any questions before that, please feel free to contact me directly, Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

January 26, 2018

Cars go in broken & return to you ready to go My 19 year old ES300 developed a rough idle. A thorough diagnostic was performed. I asked a few questions,and Thomas provided info to help my deci More

by Jpwilger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 29, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. I will pass this message a long to Tom, he will be thrilled. Our team strives to bring our customer's the best service without the pressure! Tim Stearns | Service/Parts Director | 651-415-2420

January 25, 2018

Lexus of Maplewood Great service department. Your staff is knowledgeable friendly and have looked out for us and our cars for many years. Well keep coming back to keep o More

by Walt.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs.The new ride looks great! We hope you enjoy it. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 24, 2018

Easy,fast and very professional service! Service visit was great set up appointment the same week. Service advisor Baird Swan was friendly, helpful and efficient! My car was ready as promise More

by Shelleyjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs. The new ride looks great! We hope you enjoy it. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

January 24, 2018

Lexus of Maplewood has earned my trust. Lexus of Maplewood is the best dealership I have ever dealt with (after having experience with Nissan, Toyota, Mercedes, Honda, and Chevrolet dealers) More

by TerinMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Haspert, Tom Schultz
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs.The new ride looks great! We hope you enjoy it. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 24, 2018

Great Experience Noah, James and everyone I worked with were great, helpful, kind and answered all my questions! I would recommend the location to others for service. More

by Julie Hicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns, Noah Stearns, James Smith
Jan 25, 2018 -

Lexus of Maplewood responded

thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs.I will pass this message along to Noah and James, they will be thrilled. The new ride looks great! We hope you enjoy it. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 23, 2018

Great staff Tom is amazing and truly cares about his customers and the service they receive staff is friendly and always willing to help make your experience a g More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 24, 2018 -

Lexus of Maplewood responded

Ed, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Tom. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

January 23, 2018

Excellent service, competent and friendly service personnel. They meet the timeline stated, very comfortable lounge, and they come to find you when the car is done. Also the Tech Service people in Wayzata ar More

by AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 24, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! We work hard to meet all customer expectations. We look forward to seeing you again. Let us know if you have any questions until then! Tim Stearns | Service/Parts Director | 651-415-2420

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