Lexus of Maplewood - Service Center

Recall for airbag replacement This was my first visit and I was very impressed with those who answered the phone right away. I worked with Michael Mullins. He had EXCELLENT custom This was my first visit and I was very impressed with those who answered the phone right away. I worked with Michael Mullins. He had EXCELLENT customer service, clear communication. I was very impressed with the promptness of the service, explanations, etc. The waiting area was amazing. The loaner car was very nice. I came up from Rochester but the way I was serviced made it a very worthwhile trip! Thank you! More

Survey of service I look forward to taking my car in for service with Michael. He is very knowledgeable, friendly, I never feel rushed when I come and he takes the tim I look forward to taking my car in for service with Michael. He is very knowledgeable, friendly, I never feel rushed when I come and he takes the time to review the work done and recommendations. More

Amazing service! I have NEVER had an experience like i have had with Lexus of Maplewood. Friendly, accommadating, helpful, the list goes on. Best experience ever! Than I have NEVER had an experience like i have had with Lexus of Maplewood. Friendly, accommadating, helpful, the list goes on. Best experience ever! Thank you! More

Really top notch I have purchased three Lexuses from this dealership (Slater Lampman) over the past 6 years-if you’re going to buy a Lexus don’t go anywhere else. The I have purchased three Lexuses from this dealership (Slater Lampman) over the past 6 years-if you’re going to buy a Lexus don’t go anywhere else. They are just good, they are polite, respectful, informed, never pushy, efficient in everything they do from sales to service! They are all of the things you want and need from a dealership. Not to mention the premises is always clean and comfortable when you have to wait for service. Highly recommend. I had service yesterday, and I can’t remember the gentleman’s name that took care of me, but he was excellent. More

Superb Service Everyone at Lexus Maplewood is always so FRIENDLY and HELPFUL. Eric fixed my fab key in record time! It is obvious that they value their customers and Everyone at Lexus Maplewood is always so FRIENDLY and HELPFUL. Eric fixed my fab key in record time! It is obvious that they value their customers and want to do whatever they can do to keep us. The snack bar is great while you wait, too! I will continue to service my Lexus vehicle at this dealership. They have earned my highest rating. Thank you, Eric and Matt! Shawn More

Horrible Wanted to check why airbag light came. Said cost $150-200 only to check. Refused. Did oil changed service, etc. Called me and said car was done. Paid. Wanted to check why airbag light came. Said cost $150-200 only to check. Refused. Did oil changed service, etc. Called me and said car was done. Paid. Sat and waited extra 20mins and no one returned my keys or told me my car was back. I had to walk over and ask myself. I don’t believe i should pay for airbag to be diagnose, that should be on behalf of Lexus... If i was to get into accident and airbags did not deploy, i guess I lose and or put passengers in danger...? More

Service department confidence restored!! Thanks to Noah, my confidence in the service department has been restored. Once again, fast and friendly goes hand in hand with quality and confidence Thanks to Noah, my confidence in the service department has been restored. Once again, fast and friendly goes hand in hand with quality and confidence. Great experience!! More

Okay service experience The staff was friendly and the service was completed in a timely manner. Unfortunately I left a bit frustrated. I love my Lexus NX, but it's difficu The staff was friendly and the service was completed in a timely manner. Unfortunately I left a bit frustrated. I love my Lexus NX, but it's difficult when the closest dealership is 30 minutes away. The only perk is at least they wash your car - especially nice in the winter. However, I was told today was 'too cold' for a car wash, even though all the gas station car washes I've seen are open. I was told I could certainly come back for a wash. Sorry - I already invested 2.5 hours for a simple tire rotation. Not going to invest another 1+ hours for a 'free' car wash. More

Lexus RX 350 service They did a good job with my car. All the people help me were nice and polite. They called me when my car was done. They did a good job with my car. All the people help me were nice and polite. They called me when my car was done. More

Best customer service experience, Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues wi Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues with my car plus very costly, the outcome of my diagnosis was devastating to me. They listened to my concerns and directed me to the next step to resolve. They were very kind and also fun to work with, even under my circumstances. Felt much better when I left emotionally, but my car still needs to be dealt with. I'm hoping Lexus corporate has the same integrity and service as what I got at mplwd Lexus dealership working with Sean and Mike. More