Lexus of Maplewood - Service Center

Professional customer service I like the representative’s transparency and his honestly on explaining my car problem even this problem is because of a bad Lexus’ design that causes I like the representative’s transparency and his honestly on explaining my car problem even this problem is because of a bad Lexus’ design that causes a mouse gets into the AC system and damage the fan motor and the filter plus causing bad smell. I’ve never had such experience with cheaper cars I had and this is not expected from luxury cars like Lexus. I paid $2000 out of my pocket for all of the related repairs, and I hope Lexus understands their customers and be as honest as their dealers to cover the cost. Again, I really satisfy with Lexus of Maplewood in MN. More

Love Lexus of Maplewood Dealership with class and customer service that exceeds expectations. As someone in the sales field, I can say you won’t be disappointed. Every time Dealership with class and customer service that exceeds expectations. As someone in the sales field, I can say you won’t be disappointed. Every time I am there it is amazing from the first time I walked in to test drive to every follow up service maintenance. More

Service at 50,000. Clean and quick. Michael was a good listener and patient explainer. Nice job. The 50,000 mile service was delivered in under the 90 minute time frame. Clean and quick. Michael was a good listener and patient explainer. Nice job. The 50,000 mile service was delivered in under the 90 minute time frame. Waiting area is comfortable and quiet. More

Quick and kind As a person that drives over 50,000 miles a year I can attest 2 the professionalism of the team at Lexus of Maplewood. Every time I'm in for service t As a person that drives over 50,000 miles a year I can attest 2 the professionalism of the team at Lexus of Maplewood. Every time I'm in for service they make it a point to keep me informed and to provide any resources that will make my time at the dealership or away from it comfortable. I will not only continue to use them for the majority of my service work, butt will also consider them for any new purchases in the future. I cannot say enough good things about this group and this team. More

Service Visit - 1st Time It was a positive experience from the moment i got there. I was greeted by Baird who did a great job of handling my concerns as well as making my firs It was a positive experience from the moment i got there. I was greeted by Baird who did a great job of handling my concerns as well as making my first visit to maplewood lexus pleasant. More

Excelent experience. Mike Mullen in the service department was very helpful. The service work was done very quickly and the car was ready when promised. The car was also Mike Mullen in the service department was very helpful. The service work was done very quickly and the car was ready when promised. The car was also cleaned before pickup. More

recall satisfaction I had my 350RX towed into the dealership with a recall item failure and accessory damage. They helped me with customer service to cover the repairs i I had my 350RX towed into the dealership with a recall item failure and accessory damage. They helped me with customer service to cover the repairs in full! They.were great including the courtesy vehicle. More

Fantastic Friendly and polite people, great customer service, and a clean and comfortable waiting area. Have been to nearby Mercedes and Audi dealers and their Friendly and polite people, great customer service, and a clean and comfortable waiting area. Have been to nearby Mercedes and Audi dealers and their service departments are nowhere near the professional service at Lexus More

Wasn’t provided with the service I requested I scheduled an appointment to have regular maintenance and to fix an issue with the cooling seats. Only the regular maintenance was done. Now I ha I scheduled an appointment to have regular maintenance and to fix an issue with the cooling seats. Only the regular maintenance was done. Now I have to go back at a later date to get the issue resolved. I haven’t had a good experience at this dealership this far since purchasing my RX in august of 2016. More

Did not address my concern about the wiper but readily comp However did not fix the problem with the automatic wiper that I specifically said was an issue. Why not? Concerns need to be addressed promptly However did not fix the problem with the automatic wiper that I specifically said was an issue. Why not? Concerns need to be addressed promptly More