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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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March 07, 2018

10,000 mile service VERY COURTEOUS, NO PRESSURE SERVICE. ARRIVED A LITTLE EARLY BECAUSE I LIVE FAR AWAY. NO PROBLEM. TOOK MY RX IN RIGHT AWAY AND DID A GREAT JOB IN A More

by happy motorist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

March 06, 2018

Everyone is always a pleasure to work with at Lexus . We have been coming to Lexus of Maplewood for many years and everyone is so willing to help and pleasant to deal with. I actually always look forward More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Greg Carlini, Tom Schultz
Mar 07, 2018 -

Lexus of Maplewood responded

Peter, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 06, 2018

Very pleased with Service Department Provided loaner vehicle, all services were clearly explained and vehicle was ready 2 hours ahead of scheduled time. Very pleased with this experience More

by Tripled611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 06, 2018

Excellent customer service Being an out of town customer, we were greeted with a smile and a genuine handshake by Mike, our service staff. We were treated with respect as we bro More

by Out of town customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 05, 2018

Quick service Vehicle was ready sooner than promised. Appointment was to get a new battery, but a check of the vehicle was all performed- I didn’t expect that. More

by Kim4088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 07, 2018 -

Lexus of Maplewood responded

Kim, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 05, 2018

Excellent service In my past experience, service was very pushy but my service guy was very genuine. He made sure I was well taken care of and took the time to explain More

by Unnecessary Screen Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 03, 2018

Regular routine checkup Service appointment determined the need to replace rear breaks, had that done. Service was done on time and no surprises. Michael was my rep and it More

by WhatelyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 05, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 01, 2018

I love my Lexus I have always gotten good service here. They have the best service area and so comfy to wait if you have too. You don’t have to wait either, they are More

by Jojo4949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Mar 05, 2018 -

Lexus of Maplewood responded

Jojo, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 01, 2018

Check engine light Simple enough 2012 is250 awd check engine light. Diagnosed quickly and fixed faster. Picked up a late Saturday appointment. Had to get a loaner b More

by 17tundra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Mar 05, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

February 28, 2018

20000 check up Easy to get them pointman on the day I was seeking, immediate service once I got there, stayed with in the timeframe they told me, and very pleasant s More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name. He was Latino or African american
Feb 28, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

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