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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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March 15, 2018

It's a Lexus Dealership They treat you like all dealerships should treat you, very professional and respectful. You do pay for but well worth it. I recommend Sara in sales, More

by John5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Mar 15, 2018 -

Lexus of Maplewood responded

John, thank you for giving us 5 stars! We are so glad you had a great experience with us. We focus on proving the best experience possible while maintaining professionalism, respect, and friendliness. We appreciate you choosing our dealership and we look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 14, 2018

Great Service GREAT service . Comfortable waiting area, able to work while waiting... Mike Mullan was very friendly and assisted wit information related to items i More

by JimE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mullan
Mar 15, 2018 -

Lexus of Maplewood responded

Jim, thank you so much for choosing our dealership! We appreciate your business and are so glad you had a great experience with us. Our team works hard to make sure our customers have the best experience possible. We strive to accommodate our guests as best we can while you wait. Mike will be so happy to hear your comments! We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 14, 2018

Always Service-oriented! My appointments with Lexus of Maplewood never disappoint me....staff are always service-oriented, professional and friendly...and on time as promised. More

by Lexuslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail V. (Took my service-request phone call), Sean Olson
Mar 14, 2018 -

Lexus of Maplewood responded

Thank you for the kind review and continuously choosing us to service your vehicle! We appreciate your business and are so happy you enjoyed your experience. Our team strives to provide the best experience possible for all of our customers. We can't wait to see you at your next appointment! Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 13, 2018

Friendly, professional I love the professional and friendly staff. My car is usually ready with in the estimated time frame. The waiting area is comfortable and clean. More

by step
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Slater Lampman
Mar 14, 2018 -

Lexus of Maplewood responded

Thank you for choosing our dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations as quickly as possible. We ensure our customers are always taken care of, especially while your vehicle is being serviced. We can't wait to see you at your next appointment! Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 13, 2018

Airbag recall (replacement) Baird was very kind, got me in and out quickly with a loaner, which I really appreciated. My only complaint is I could tell my car had been washed but More

by WP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 14, 2018 -

Lexus of Maplewood responded

Thank you for choosing us to service your vehicle! We appreciate your business and are so pleased you were happy with your experience. However, I am so sorry to hear that you had a car wash experience that did not meet your expectations. I will pass this information on to my team in order to improve the car wash in the future. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 13, 2018

Thanks I worked with Mike and he was excellent. Very pleasant and easy to work with. I have an 18 month old and we were able to kill a little time with the n More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 14, 2018 -

Lexus of Maplewood responded

Michelle, thank you for giving us a great review! We appreciate your business and are so glad you enjoyed our dealership. Our team strives to do everything we can to make your experience the best one possible. Thank you for sharing about your kind words about Mike. I will be sure to pass them on for you. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 12, 2018

Service needed I was in for regularly scheduled service, and they went above and beyond, letting me use a loaner car because it wasn’t convenient to come back that d More

by Tammywilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 13, 2018 -

Lexus of Maplewood responded

Tammy, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. We strive to accommodate our guests as best we can and want to make sure you are not stuck at our dealership while your car is being worked on. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 11, 2018

Service on my RX 350 I brought my car in to the service department for the 20,000 maintenance and service scheduling As always I received excellent service on the vehi More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. I will pass this message along to Dan, he will be thrilled! Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 11, 2018

Excellent service and guest experience Love this location! They always go out of their way to take excellent care of me as well as my car! Very knowledgeable and courteous team! More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 08, 2018

Service Call Service was timely and friendly and as always we were very satisfied with the entire staff. The waiting area is very comfortable and offers great sna More

by Chicly 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slater Lampman, Noah Stearns
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

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