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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
650 Reviews

650 Reviews of Lexus of Maplewood - Service Center

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March 12, 2018

Service needed I was in for regularly scheduled service, and they went above and beyond, letting me use a loaner car because it wasn’t convenient to come back that d More

by Tammywilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 13, 2018 -

Lexus of Maplewood responded

Tammy, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. We strive to accommodate our guests as best we can and want to make sure you are not stuck at our dealership while your car is being worked on. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 11, 2018

Service on my RX 350 I brought my car in to the service department for the 20,000 maintenance and service scheduling As always I received excellent service on the vehi More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. I will pass this message along to Dan, he will be thrilled! Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 11, 2018

Excellent service and guest experience Love this location! They always go out of their way to take excellent care of me as well as my car! Very knowledgeable and courteous team! More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 08, 2018

Service Call Service was timely and friendly and as always we were very satisfied with the entire staff. The waiting area is very comfortable and offers great sna More

by Chicly 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slater Lampman, Noah Stearns
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 07, 2018

10,000 mile service VERY COURTEOUS, NO PRESSURE SERVICE. ARRIVED A LITTLE EARLY BECAUSE I LIVE FAR AWAY. NO PROBLEM. TOOK MY RX IN RIGHT AWAY AND DID A GREAT JOB IN A More

by happy motorist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 12, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

March 06, 2018

Everyone is always a pleasure to work with at Lexus . We have been coming to Lexus of Maplewood for many years and everyone is so willing to help and pleasant to deal with. I actually always look forward More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Greg Carlini, Tom Schultz
Mar 07, 2018 -

Lexus of Maplewood responded

Peter, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 06, 2018

Very pleased with Service Department Provided loaner vehicle, all services were clearly explained and vehicle was ready 2 hours ahead of scheduled time. Very pleased with this experience More

by Tripled611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 06, 2018

Excellent customer service Being an out of town customer, we were greeted with a smile and a genuine handshake by Mike, our service staff. We were treated with respect as we bro More

by Out of town customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

March 05, 2018

Quick service Vehicle was ready sooner than promised. Appointment was to get a new battery, but a check of the vehicle was all performed- I didn’t expect that. More

by Kim4088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 07, 2018 -

Lexus of Maplewood responded

Kim, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 05, 2018

Excellent service In my past experience, service was very pushy but my service guy was very genuine. He made sure I was well taken care of and took the time to explain More

by Unnecessary Screen Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 07, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations. We do this by treating our customers like a guest in our home. Thank you for kind words. We really appreciate it. We look forward to your next appointment. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

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