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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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March 21, 2018

Great service The service staff is always knowledgeable and friendly. I have been going to this dealership for the past seven years and I have never been disappoint More

by Endolaw guy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 21, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a great reveiw! Our team is passionate about providing the best experience possible for our customers every time. We are dedicated to thoroughly understanding the cars we sell and service to make sure you and your car are taken care of! We appreciate your continued business with us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 20, 2018

Five-Star Dealer and Service As a Lexus owner - and repeat owner, at that - for more than 8 years, I cannot recall a visit (service, customer appreciation OR sales) in which they More

by ScarletProf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 21, 2018 -

Lexus of Maplewood responded

Thank you so much for your kind words and 5-star rating! Your repeated business with us is highly appreciated! We strive to ensure all of our customers have an exceptional experience every time. Our team is so thrilled that you would recommend our dealership to your friends! If there is anything else we can assist you with, please feel free to reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 19, 2018

Prompt, thorough, friendly. This dealership has never disappointed. I have purchased my vehicles here for 10 years. Their service is always completed promptly, they thoroughly More

by Susan H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Wienke, Michael Altinsoy
Mar 20, 2018 -

Lexus of Maplewood responded

Susan, thank you so much for your kind review! 10 years is great, we really appreciate your repeat business! Our team strives to ensure your experience with our dealership is excellent. We pride ourselves in giving you the best service possible while getting you in and out of the dealership as quickly as possible. We always want to provide you with options that are best for you! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420 |

March 17, 2018

Great customer services. Had a great first time experience with Lexus of maplewood. All staff was kind and very well mannered in great customer service. Baird was very helpful More

by BetsyIS250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 19, 2018 -

Lexus of Maplewood responded

Thank you so much for your kind review! Our team is dedicated to providing the best customer service possible to ensure your experience with us is outstanding. We also take pride in being knowledgeable about the cars on the sales floor so we can answer all of your questions. We're so glad you chose our dealership, and we hope to see you again in the future! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

March 16, 2018

Great service! Maple wood Lexus serviced my Es350 right on time and provided me with a loaner car at no charge. Much appreciated ! The service manager was very fr More

by ND Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Mar 16, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a 5 star review! We are so glad you had a great, timely experience with us. Our team strives to give all of our customers the best experience possible. We want to make sure you're fully taken care of, including not being stranded at the dealership while your car is serviced. We hope to see you again soon! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

March 15, 2018

Airbag recall I enjoyed working with Thomas I came in for a mandatory airbag recall so I wasn’t expecting anyone to take the time to sit down and talk about my car, More

by Westy1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Mar 16, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience with our team. We always strive to meet and exceed all customer expectations, as well as keeping you informed about your vehicle's needs. We can't wait to see you at your next appointment! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

March 15, 2018

It's a Lexus Dealership They treat you like all dealerships should treat you, very professional and respectful. You do pay for but well worth it. I recommend Sara in sales, More

by John5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Mar 15, 2018 -

Lexus of Maplewood responded

John, thank you for giving us 5 stars! We are so glad you had a great experience with us. We focus on proving the best experience possible while maintaining professionalism, respect, and friendliness. We appreciate you choosing our dealership and we look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 14, 2018

Great Service GREAT service . Comfortable waiting area, able to work while waiting... Mike Mullan was very friendly and assisted wit information related to items i More

by JimE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mullan
Mar 15, 2018 -

Lexus of Maplewood responded

Jim, thank you so much for choosing our dealership! We appreciate your business and are so glad you had a great experience with us. Our team works hard to make sure our customers have the best experience possible. We strive to accommodate our guests as best we can while you wait. Mike will be so happy to hear your comments! We look forward to your next appointment. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 14, 2018

Always Service-oriented! My appointments with Lexus of Maplewood never disappoint me....staff are always service-oriented, professional and friendly...and on time as promised. More

by Lexuslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail V. (Took my service-request phone call), Sean Olson
Mar 14, 2018 -

Lexus of Maplewood responded

Thank you for the kind review and continuously choosing us to service your vehicle! We appreciate your business and are so happy you enjoyed your experience. Our team strives to provide the best experience possible for all of our customers. We can't wait to see you at your next appointment! Sincerely, Sean Olson | Service Manager | 651-494-6832 |

March 13, 2018

Friendly, professional I love the professional and friendly staff. My car is usually ready with in the estimated time frame. The waiting area is comfortable and clean. More

by step
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Slater Lampman
Mar 14, 2018 -

Lexus of Maplewood responded

Thank you for choosing our dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to meet and exceed all customer expectations as quickly as possible. We ensure our customers are always taken care of, especially while your vehicle is being serviced. We can't wait to see you at your next appointment! Sincerely, Sean Olson | Service Manager | 651-494-6832 |

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