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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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March 27, 2018

great The service is very good. My 2 years old daughter went with me and she was very happy .because they have toy room for kid .And the servicer knew that More

by chien wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike mullan
Mar 28, 2018 -

Lexus of Maplewood responded

Thanks so much for leaving us a positive review! Our team is dedicated to ensuring your visit to our dealership is excellent! We offer additional amenities such as a play room, coffee bar, and comfortable lounge so that you are fully taken care of while your vehicle is serviced. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 27, 2018

Efficient maintenance Appointment for routine maintenance was made quickly and efficiently. Loaner vehicle was available and subject auto was finished with maintenance earl More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slater is always a good source of information , Matt Koehnen, Baird Swan
Mar 28, 2018 -

Lexus of Maplewood responded

Kathy, thank you for your kind words and 5-star rating! We love to take care of our customers while your vehicle is being serviced. Our team understands how busy your schedule can be, so we're happy to offer a loaner vehicle so you're not stranded at our dealership. We hope to see you for your next appointment! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 24, 2018

Outstanding! Lexus of Maplewood is quick, efficient and they make sure they keep efficiency sacred. They are respectful of customers' time and they are simply the More

by Kay.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 26, 2018 -

Lexus of Maplewood responded

Kay, thank you so much for leaving us a review! Our team is passionate about providing the best experience possible while respecting your busy schedule. We want to ensure we fully service your vehicle while getting you in and out of the dealership as quickly as possible. If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 22, 2018

Repair done ahead of schedule Purchased a used vehicle. The back seat latch was broken, so it wouldn’t properly move to seating position. The service team ordered the part, called More

by Masnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, service at Auto Center Bargain Lot
Mar 23, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us 5 stars! We are sorry to hear that you had a broken latch, but pleased it was fixed in such a short period of time. Our team strives to provide an exceptional experience every time. We pride ourselves in properly fixing our vehicles as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 21, 2018

Great service The service staff is always knowledgeable and friendly. I have been going to this dealership for the past seven years and I have never been disappoint More

by Endolaw guy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Mar 21, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a great reveiw! Our team is passionate about providing the best experience possible for our customers every time. We are dedicated to thoroughly understanding the cars we sell and service to make sure you and your car are taken care of! We appreciate your continued business with us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 20, 2018

Five-Star Dealer and Service As a Lexus owner - and repeat owner, at that - for more than 8 years, I cannot recall a visit (service, customer appreciation OR sales) in which they More

by ScarletProf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 21, 2018 -

Lexus of Maplewood responded

Thank you so much for your kind words and 5-star rating! Your repeated business with us is highly appreciated! We strive to ensure all of our customers have an exceptional experience every time. Our team is so thrilled that you would recommend our dealership to your friends! If there is anything else we can assist you with, please feel free to reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 19, 2018

Prompt, thorough, friendly. This dealership has never disappointed. I have purchased my vehicles here for 10 years. Their service is always completed promptly, they thoroughly More

by Susan H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Wienke, Michael Altinsoy
Mar 20, 2018 -

Lexus of Maplewood responded

Susan, thank you so much for your kind review! 10 years is great, we really appreciate your repeat business! Our team strives to ensure your experience with our dealership is excellent. We pride ourselves in giving you the best service possible while getting you in and out of the dealership as quickly as possible. We always want to provide you with options that are best for you! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420 |

March 17, 2018

Great customer services. Had a great first time experience with Lexus of maplewood. All staff was kind and very well mannered in great customer service. Baird was very helpful More

by BetsyIS250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Mar 19, 2018 -

Lexus of Maplewood responded

Thank you so much for your kind review! Our team is dedicated to providing the best customer service possible to ensure your experience with us is outstanding. We also take pride in being knowledgeable about the cars on the sales floor so we can answer all of your questions. We're so glad you chose our dealership, and we hope to see you again in the future! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

March 16, 2018

Great service! Maple wood Lexus serviced my Es350 right on time and provided me with a loaner car at no charge. Much appreciated ! The service manager was very fr More

by ND Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Mar 16, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a 5 star review! We are so glad you had a great, timely experience with us. Our team strives to give all of our customers the best experience possible. We want to make sure you're fully taken care of, including not being stranded at the dealership while your car is serviced. We hope to see you again soon! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

March 15, 2018

Airbag recall I enjoyed working with Thomas I came in for a mandatory airbag recall so I wasn’t expecting anyone to take the time to sit down and talk about my car, More

by Westy1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Mar 16, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience with our team. We always strive to meet and exceed all customer expectations, as well as keeping you informed about your vehicle's needs. We can't wait to see you at your next appointment! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420

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