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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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April 10, 2018

Fast, efficient service at Lexus Maplewood Very professional, work completed ahead of promised time, car immaculate when returned. The work proposed was explained thoroughly beforehand and then More

by Knudie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Koehnen, Tim Frederick, Sean Olson
Apr 11, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a positive review! Our team is passionate about creating an exceptional experience for all of our customers. It is our goal to thoroughly service your vehicle and get you back on the road as quickly as possible. We strive to stay transparent with you so that you are fully informed about your vehicle. If there's anything else we can assist with, please reach out! Sincerely Tim Stearns | Service & Parts Director | 651-415-2420

April 09, 2018

Takata Airbag recall The recall was free and they had to smoothen the rotors for a perfect braking. The labor is expensive 220$. But the vehicle after the small service wa More

by Alwin Mathew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Apr 09, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a positive review and for recognizing Mike! Your safety is our number one concern, so we want to ensure you're fully taken care of! With every service visit, we make sure your vehicle leaves as perfect as it was the day you bought it. If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 952-415-2420

April 05, 2018

Flawless first experience 5,000 mile first full service date. Tires. Full checklist. No cost. Washed my car. Downloaded nav update. Out in 75 minutes. Nice waiting area! Got my More

by Techy350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We know that you have a busy schedule so we strive to thoroughly service your vehicle as quick as possible. We are glad you enjoyed our customer lounge, we strive to make it as cozy as we can! Thanks for your business, and we hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 04, 2018

Very well taken care of Courteous knowledgeable customer service oriented group I felt like I was the most important customer. Each day I have a meeting at my work called vit More

by Richard Larry Pratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We strive to treat them as a guest in our home. We appreciate your business and want you to know your experience in our dealership and out on the road is number one to us! Thanks for your business, and we hope to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

April 04, 2018

Outstanding customer service Right from the beginning I received friendly greetings and prompt service. My car was finished on time and they trough in free gas and a new battery More

by Big
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Anderson
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We know that you have a busy schedule so we strive to thoroughly service your vehicle as quick as possible. We love to throw in extra amenities, such as filling your gas tank, to make sure that you are fully taken care of! Thanks for your business, and we hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 04, 2018

Regular checkup. Clean, efficient, quick -- faster than predicted. Service rep didn't suggest unneeded services. Inspection revealed lights out, promptly repaired. Co More

by I love my Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know.
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We know that you have a busy schedule so we strive to thoroughly service your vehicle as quick as possible. Thanks for your business, and we hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 02, 2018

50K maintenance On time. Well organized. Thorough review of post maintenance results and corrective action. Overall, very good service. Superb waiting room. Very More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan, Mark Von Ruden
Apr 03, 2018 -

Lexus of Maplewood responded

Thank you for leaving us such a kind review! Our team strives to provide an unforgettable experience for all of our customers. We are dedicated to thoroughly diagnosing, servicing, and reviewing your vehicle with you. Our goal is to provide you with the transparency you deserve. We want you to be comfortable, so we're pleased to offer a comfortable, clean lounge that you can enjoy while you wait. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 02, 2018

oil Change Everything went extremely well- took 1:15 minutes tho. A little long? But had coffee and treats to pass the time😁all in all a very pleasant experienc More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 03, 2018 -

Lexus of Maplewood responded

Sharon, thank you for leaving us 5 stars! We're so thrilled you had a great experience with us! We are glad to offer a comfortable lounge, filled with coffee, treats, and more, for our customers in case their wait time is longer than anticipated. Our team is dedicated to fully servicing your vehicle and getting you back on the road as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 01, 2018

Good Service Tom did a good and thorough job! Price is too high for my 07 but service is good and I like them giving me a car to use! Great customer waiting room More

by Old G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 02, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! Our goal is to offer the best service for your vehicle while providing a great experience for you while you wait! We are happy to offer great amenities, like a loaner vehicle or comfortable lounge, to make your time at our dealership outstanding. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 31, 2018

Total Recall Was in for air bag recall. Service was quick and friendly, the work was described well, and I got a good loaner car. Took less time than advertised. More

by Rick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 02, 2018 -

Lexus of Maplewood responded

Rick, thank you for leaving us a kind review! We understand how busy your schedule can be, so we want to fully ensure you're taken care of while your vehicle is being serviced. We are happy to offer a loaner vehicle so that you're not stuck at the dealership while your car is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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