Lexus of Maplewood - Service Center

Excellent service I was greeted right away upon arrival. I was told exactly what was going to be done and the cost. I was given an approximate time of completion and my I was greeted right away upon arrival. I was told exactly what was going to be done and the cost. I was given an approximate time of completion and my car was ready as promised. Any concerns I had with my car were taken care of. The dealership is very clean and all employees I came in contact with were very friendly and professional. I will definitely be returning for service as well as for purchase when I am ready to purchase a different car. More

April 12, 2018 Great customer service from calling in to schedule an appointment to being greeted upon arrival and being informed about progress while waiting. Being Great customer service from calling in to schedule an appointment to being greeted upon arrival and being informed about progress while waiting. Being told what to look out for next service is a nice heads up for future service calls More

Recall on my 2009” Lexus es350 Had an appointment at 12 o’clock for the air bag recall on my Lexus ES 350. My service writer was beau Anderson., he was cool and friendly , he gave m Had an appointment at 12 o’clock for the air bag recall on my Lexus ES 350. My service writer was beau Anderson., he was cool and friendly , he gave me a loaner and I was back in 4 hrs to pick up the car. Thx, Beau! More

Outstanding Service This was my first time here. I was pleasantly surprised with the level of service I received and the comfortable lounge offered while my car was gett This was my first time here. I was pleasantly surprised with the level of service I received and the comfortable lounge offered while my car was getting service. They were finished with my service well before I anticipated and they had gone beyond to inspect the entire vehicle with a report for me to review. This experience gave me a real peace of mind and I will definitely return for all future service. Very friendly and easy to work with. Thank you! More

Fast, efficient service at Lexus Maplewood Very professional, work completed ahead of promised time, car immaculate when returned. The work proposed was explained thoroughly beforehand and then Very professional, work completed ahead of promised time, car immaculate when returned. The work proposed was explained thoroughly beforehand and then all work done was reviewed with me upon completion. Super place! More

Takata Airbag recall The recall was free and they had to smoothen the rotors for a perfect braking. The labor is expensive 220$. But the vehicle after the small service wa The recall was free and they had to smoothen the rotors for a perfect braking. The labor is expensive 220$. But the vehicle after the small service was smooth like new. Perfectly as I bought it 6months back. Mike was a great guy. More

Flawless first experience 5,000 mile first full service date. Tires. Full checklist. No cost. Washed my car. Downloaded nav update. Out in 75 minutes. Nice waiting area! Got my 5,000 mile first full service date. Tires. Full checklist. No cost. Washed my car. Downloaded nav update. Out in 75 minutes. Nice waiting area! Got my work done comfortably. More

Very well taken care of Courteous knowledgeable customer service oriented group I felt like I was the most important customer. Each day I have a meeting at my work called vit Courteous knowledgeable customer service oriented group I felt like I was the most important customer. Each day I have a meeting at my work called vital signs where we ask for assistance from other teams if we need it we start the meeting off by sharing good news I shared the good news of the service that I received at the Lexus dealership in White Bear one of our areas that we strive for and a theme that we have for this year is to be the leader in service to our customers and if we are treated like the most important customer at a place where we do business we share with the rest of the team what made that experience stand up I shared my experience with Lexus More

Outstanding customer service Right from the beginning I received friendly greetings and prompt service. My car was finished on time and they trough in free gas and a new battery Right from the beginning I received friendly greetings and prompt service. My car was finished on time and they trough in free gas and a new battery for my fob!! More

Regular checkup. Clean, efficient, quick -- faster than predicted. Service rep didn't suggest unneeded services. Inspection revealed lights out, promptly repaired. Co Clean, efficient, quick -- faster than predicted. Service rep didn't suggest unneeded services. Inspection revealed lights out, promptly repaired. Communication via text message efficient. Checkout was easy. More