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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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April 19, 2018

Professional and Courteous Beau greeted me warmly, provided an estimate of the time and $ for my 125,000 mile service. After the techs inspected my vehicle, he found me and we More

by roxtom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Anderson
Apr 20, 2018 -

Lexus of Maplewood responded

Thank you for sharing your positive experience with us! We're glad you enjoyed your time at our dealership with Beau. Our team strives to remain transparent with all of our customers during the entire process. Your safety is our primary concern, so we want to ensure you are aware of any potential issues in the future. If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 18, 2018

Great Service Service was completed as promised and done with high quality. The customer service was excellent and the waiting area was very nice. Highly recommend. More

by Patti60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Breinke, Beau Anderson
Apr 19, 2018 -

Lexus of Maplewood responded

Patti, thank you so much for leaving us a positive review! Our team always strives to ensure we thoroughly service your vehicle while getting you back on the road as quickly as possible! We are happy to offer amenities, like a comfy lounge, for our customers while they wait for their vehicle. Thank you for your high recommendations, and we hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 17, 2018

Great Service Staff It doesn't matter if I come for something simple or major, customer service is awesome and make me feel like home. Nice and comfortable waiting room More

by Jose L Almanzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Apr 18, 2018 -

Lexus of Maplewood responded

Jose, thank you so much for leaving us a positive review! Our team is dedicated to providing an excellent experience for our customers, no matter what your purpose behind the visit is. We happily offer extra amenities, like a comfortable waiting room, for you while you wait! We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 17, 2018

Awesome! Nice job to Lexus of Maplewood. I took my car in for service here despite it not being a Lexus and got the treatment I deserve from a luxury dealershi More

by B V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Michael Altinsoy
Apr 18, 2018 -

Lexus of Maplewood responded

Thank you so much for your review and kind words about our dealership! We are glad to service all vehicles, even if they are not a Lexus. We pride ourselves in offering a luxurious experience to all of our customers. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 16, 2018

65K mike check-up My car was accepted promptly and service details explained. All was done as expected and my car was ready before the predicted time. All went accordin More

by Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Apr 17, 2018 -

Lexus of Maplewood responded

Shirley, thank you so much for leaving us a positive review! Our team is driven towards ensuring all of our customers have an amazing experience! We know how busy your schedule can be so we strive to thoroughly service your vehicle while getting you back on the road as quickly as possible! We hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 14, 2018

Excellent The service representative was far more helpful than I have ever had before. The Machanic discovered a small hole in my radiator which was covered by More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan, Spencer Gordon
Apr 16, 2018 -

Lexus of Maplewood responded

Kathy, thank you so much for leaving us a review about your experience! We are so pleased that your experience has improved since your last visit. Our team consistently attends trainings in order to create a better experience for our future guests. We love to offer extra amenities, like a loaner car, so that you're not stuck at our dealership while your vehicle is being serviced. We hope to see you in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 13, 2018

excellent Lexus was very accommodating. I also was pleasantly surprised the filled my gas tank for the long trip home. Noah was great! They offered a rental bu More

by cargirl123pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Apr 13, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review and mentioning your interaction with Noah! Our team uses these reviews as a training resource and loves to read the feedback you leave them. We are happy to accommodate you in every way possible, including offering a loaner vehicle and filling your gas tank before returning your vehicle to you. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 952-415-2420

April 13, 2018

Excellent job Sean Olson and the service crew did an exceptional job today, I really appreciate the timeliness and the use of the loaner. Thanks! Steven Foss More

by Stevfoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Apr 13, 2018 -

Lexus of Maplewood responded

Steven, thank you for leaving us a kind review! Our team strives to fully service your vehicle while getting you back on the road as quickly as possible. Our goal is to give all of our customers an exceptional experience, so we're so thrilled to hear you enjoyed your time with us! We are happy to offer you a loaner vehicle so that you're not stranded at the dealership. Sincerely, Tim Stearns | Service & Parts Director | 952-415-2420

April 13, 2018

Fast Service Our car recently broke down late at night and had to be towed to the Lexus Maplewood dealership after hour. Baird, one of their amazing staff members, More

by Toffoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Apr 13, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a 5-star review! We understand that a breakdown can't be controlled, so we are happy to assist you whenever we can. Our team knows it can be challenging without a vehicle, so we want to make sure we can get you back on the road as quickly as possible. We're so thrilled you're happy with your experience, and hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 952-415-2420

April 12, 2018

Lexus fix of airbag The rep -Baird Swan was very professional, explained to me very well results of the multi-point inspection. Very knowledgeable and friendly with perfe More

by Milla
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Technician : Ethan Kellerman, Baird Swan
Apr 12, 2018 -

Lexus of Maplewood responded

Milla, thank you so much for leaving us a review! We are so pleased you had a positive experience with our dealership and Baird! Our team is dedicated to remaining transparent with you so that you fully understand the services performed. We are passionate about what we do so we love to share that knowledge with you. Sincerely, Tim Stearns | Service & Parts Director | 952-415-2420

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