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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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April 24, 2018

Professional Service The staff of Lexus Maplewood is always very professional. It would be nice if once in awhile they offer discount on repairs like Wayzata does. More

by Tomatillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Apr 25, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a review! We are glad to hear you enjoyed your time at our dealership. Our team strives to remain professional while providing an exceptional experience for all of our guests. We read all of our reviews and appreciate your feedback on pricing. If there's anything else we can assist with, please let us know. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

April 23, 2018

Oil change, head light replacement, et al Michael was very charming and accommodating. Addressed all of my concerns regarding my vehicle. He is an attribute to your company. My lights are n More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Apr 24, 2018 -

Lexus of Maplewood responded

Deb, thank you for your kind review! We are so thrilled that you mentioned your interaction with Michael. I will be sure to pass your comments on to him! Your satisfaction is our primary goal, so want to ensure you're fully happy with your vehicle when you leave our dealership. We appreciate your business and can't wait to see you again! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 22, 2018

10,000 service point Beau was a cool guy and very helpful. Enjoyed Sara stopping by to say hello too. Megan gave us quick re-visit of the Navigation System which we ap More

by Troybilt16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Wienke, Megan Meier, Beau Anderson
Apr 23, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us 5 stars! Our team is driven towards providing an exceptional experience for all of our customers. We are dedicated to answering all of your questions and showing you extra features so that you can get the most out of your vehicle. We're so thrilled to hear you enjoyed your time at our dealership! We hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 20, 2018

Great service! We had to replace one of our remotes after 8 years of use. Our service rep took care of it within 30' even without an appt! More

by Mike Downing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 20, 2018 -

Lexus of Maplewood responded

Mike, thank you so much for leaving us a review! Our team is dedicated to providing an exceptional experience for all of our customers. We know how busy your schedule may be, so our goal is to thoroughly attend to you while getting you back on the road as quickly as possible. We hope you're enjoying the new remote! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 20, 2018

Excellent Always a good experience. This is a competitive business and Lexus does what it takes and more to keep satisfied guests coming back again and again. More

by Dan St Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 20, 2018 -

Lexus of Maplewood responded

Dan, thank you so much for your kind words about Lexus! Our team is passionate about creating an amazing experience for all of our guests. We always strive to provide 100% customer satisfaction. We are so thrilled you have repetitively chosen us for your vehicle's needs! We appreciate your business and can't wait to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 19, 2018

Great...could not have been better!! Friendly... Knowledgeable... Professional.What more could you ask for? I look to get in and out without getting the feeling that I am being taken adva More

by Wayne Price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Apr 19, 2018 -

Lexus of Maplewood responded

Wayne, we highly appreciate your kind review! Thank you so much for the compliments! Our team is dedicated to understanding our vehicles inside and out so that you can be confident in your purchase decision. We pride ourselves in treating our customers like they were a guest in our home! If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 19, 2018

Professional and Courteous Beau greeted me warmly, provided an estimate of the time and $ for my 125,000 mile service. After the techs inspected my vehicle, he found me and we More

by roxtom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Anderson
Apr 20, 2018 -

Lexus of Maplewood responded

Thank you for sharing your positive experience with us! We're glad you enjoyed your time at our dealership with Beau. Our team strives to remain transparent with all of our customers during the entire process. Your safety is our primary concern, so we want to ensure you are aware of any potential issues in the future. If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 18, 2018

Great Service Service was completed as promised and done with high quality. The customer service was excellent and the waiting area was very nice. Highly recommend. More

by Patti60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Breinke, Beau Anderson
Apr 19, 2018 -

Lexus of Maplewood responded

Patti, thank you so much for leaving us a positive review! Our team always strives to ensure we thoroughly service your vehicle while getting you back on the road as quickly as possible! We are happy to offer amenities, like a comfy lounge, for our customers while they wait for their vehicle. Thank you for your high recommendations, and we hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 17, 2018

Great Service Staff It doesn't matter if I come for something simple or major, customer service is awesome and make me feel like home. Nice and comfortable waiting room More

by Jose L Almanzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Apr 18, 2018 -

Lexus of Maplewood responded

Jose, thank you so much for leaving us a positive review! Our team is dedicated to providing an excellent experience for our customers, no matter what your purpose behind the visit is. We happily offer extra amenities, like a comfortable waiting room, for you while you wait! We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 17, 2018

Awesome! Nice job to Lexus of Maplewood. I took my car in for service here despite it not being a Lexus and got the treatment I deserve from a luxury dealershi More

by B V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Michael Altinsoy
Apr 18, 2018 -

Lexus of Maplewood responded

Thank you so much for your review and kind words about our dealership! We are glad to service all vehicles, even if they are not a Lexus. We pride ourselves in offering a luxurious experience to all of our customers. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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