Lexus of Maplewood - Service Center

Seat issue Great service and really appreciated! Mike is very nice and understood customer's needs and concerns, and help alleviated customer's worry. I am very Great service and really appreciated! Mike is very nice and understood customer's needs and concerns, and help alleviated customer's worry. I am very impressed with the good and friendly service provided by Lexus More

Always pleasant and helpful customer service The associate that helped me was very consciencious and listened intently. He offered me a car because service was taking longer than I thought. Tha The associate that helped me was very consciencious and listened intently. He offered me a car because service was taking longer than I thought. Thanks for everyone’s help. More

Great customer service, friendly, and professiional. Mike Altinsoy helped me and I thought he was a terrific representative for Lexus. He greeted me upon my arrival, explained what the service department Mike Altinsoy helped me and I thought he was a terrific representative for Lexus. He greeted me upon my arrival, explained what the service department would do, and provided me with a loaner car. He was extremely helpful. The service department diagnosed my problem and I was back in my car that day. More

Good experience with MIke at the front end. Service was done Good reliable service and received update information while service was being done. Service rep also gave me some good information on carrying for my Good reliable service and received update information while service was being done. Service rep also gave me some good information on carrying for my leather interior. More

Convenient and quick service Mike Mullen was awesome. Polite and courteous. The free car wash was great, and they vacuumed the interior as well. The price was right too. Mike Mullen was awesome. Polite and courteous. The free car wash was great, and they vacuumed the interior as well. The price was right too. More

Staff respectful, attentive. Work done on time. Car returned clean. Two cold bottles of water for the road. Overall a great experience. Thank you to the Lexus service team. Car returned clean. Two cold bottles of water for the road. Overall a great experience. Thank you to the Lexus service team. More

Excessive price Service at Lexus is always good. However, as a regular customer I feel my last service visit to replace a battery was excessive in cost. $367.00 f Service at Lexus is always good. However, as a regular customer I feel my last service visit to replace a battery was excessive in cost. $367.00 for a battery plus installation far exceeds the fair market price. It is difficult to continue to do business with Lexus of Maplewood when I feel I have been taken advantage of over this simple repair. Thank you. More

Efficient and thorough Service desk person was efficient and personable. Total cost exceeded signed quote by 150.00. This has not been typical for this dealership in the Service desk person was efficient and personable. Total cost exceeded signed quote by 150.00. This has not been typical for this dealership in the past . More

Thomas Schultz is professional, thorough, and personable. Tom did a great job of taking care of me (like the title says). He eas very professional, yet extremely personable. Work was done quickly. Tom did a great job of taking care of me (like the title says). He eas very professional, yet extremely personable. Work was done quickly. More

20,000 miles' service Great effort in arranging service around my schedule. Greeted courteously and professionally with attention to details. What was needed regarding th Great effort in arranging service around my schedule. Greeted courteously and professionally with attention to details. What was needed regarding the 20,0000 mile service was explained to me prior to initiating work. Work was done in a timely manner. More