Lexus of Maplewood - Service Center

Excellent service The representative, Baird, who helped me was beyond excellent, towards both my car and comfort. He deserve an 11/10 for such hospitality...made me fee The representative, Baird, who helped me was beyond excellent, towards both my car and comfort. He deserve an 11/10 for such hospitality...made me feel like i wasnt at a dealership at all. Will definitely visit again More

Friendly and fast Always treated with respect when I am there. They listen to me and keep me informed on the progress of my service. Everything is explained so,I unders Always treated with respect when I am there. They listen to me and keep me informed on the progress of my service. Everything is explained so,I understand what service has been done and why. More

Awesome Experience I have always experienced excellent service at Lexus of Maplewood. It is such a wonderful thing that I'm able to do my work on my laptop and enjoy a s I have always experienced excellent service at Lexus of Maplewood. It is such a wonderful thing that I'm able to do my work on my laptop and enjoy a snack while I wait for the service on my car to get completed. I was even offered a loaner car if I didn't want to wait in the lobby while work was being done to my car. All the workers appeared to be friendly and seemed to really care. My advisor, Baird Swan, was great. He was friendly, had a sense of humor, and was knowledgeable. Thank you for the excellent service, please don't stop. More

First class service I brought my vehicle for the Bluetooth problems. When I tried to play the media from my phone, sound doesn’t come out. It was a frustrating problem. I brought my vehicle for the Bluetooth problems. When I tried to play the media from my phone, sound doesn’t come out. It was a frustrating problem. They spent many hours looking into it and communicated to me during the repair. More

Very Pleased! First class customer service!! (I loved being able to see the updates or summary of work via text and email, made the process go quickly and efficien First class customer service!! (I loved being able to see the updates or summary of work via text and email, made the process go quickly and efficiently) I was fortunate to have Thomas Schultz as my service advisor specialist, he took great care explaining what service was needed so I could make good decisions. I love that there’s a car available if needed and - wow - the loaners are awesome Lexus vehicles! Thanks for the great service on my SC 430 😊 I am very pleased with the whole process. Carol Ballantine More

Great Service I booked appt online and they were kind enough to call me because I wasn't sure I did it right. Today, my service rep Baird was wonderful ~ I will re I booked appt online and they were kind enough to call me because I wasn't sure I did it right. Today, my service rep Baird was wonderful ~ I will return because of his excellent customer service. Made me feel important, answered all my questions, and was genuine. More

Excellent service This Lexus dealership has excellent service and very personable staff. It offers a very clean lounge and showroom etc. I will continue to do business This Lexus dealership has excellent service and very personable staff. It offers a very clean lounge and showroom etc. I will continue to do business here. More

Routine maintenance Courteous, accommodating, pleasant to work with. Had oil change completed in a timely fashion. Nice lounge also. Loaner cars are a giant plus. Appre Courteous, accommodating, pleasant to work with. Had oil change completed in a timely fashion. Nice lounge also. Loaner cars are a giant plus. Appreciated the reminder call. More

Car Detail Did a nice job on my detail but they could have did a better job inside on the interior and carpet. You would expect better from a dealership. Did a nice job on my detail but they could have did a better job inside on the interior and carpet. You would expect better from a dealership. More

Helpful. Knowledgeable This dealership , since I bought a used Lexus , has been quick, very accommodating . And thorough with my car.And going over all the stuff that needs This dealership , since I bought a used Lexus , has been quick, very accommodating . And thorough with my car.And going over all the stuff that needs work. More