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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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May 17, 2018

Excellent service This Lexus dealership has excellent service and very personable staff. It offers a very clean lounge and showroom etc. I will continue to do business More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 17, 2018 -

Lexus of Maplewood responded

Barb, thank you for leaving us a positive review! Our personable staff is dedicated to providing excellent service for all of our customers. We are happy to offer a clean lounge for you to enjoy while you wait for your vehicle. Our team appreciates your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420 |

May 17, 2018

Routine maintenance Courteous, accommodating, pleasant to work with. Had oil change completed in a timely fashion. Nice lounge also. Loaner cars are a giant plus. Appre More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Pariseau, Michael Altinsoy
May 21, 2018 -

Lexus of Maplewood responded

Linda, thank you for leaving us a 5 star review! We're so thrilled to hear you enjoyed your service visit to our dealership. Our team is dedicated to thoroughly servicing your vehicle while getting you back on the road as quickly as possible! We are happy to offer a nice lounge and loaner vehicles so that you have options while your vehicle is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 17, 2018

Car Detail Did a nice job on my detail but they could have did a better job inside on the interior and carpet. You would expect better from a dealership. More

by Nasya7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
May 21, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback. We're sorry to hear you weren't fully satisfied with your visit to our dealership. Our team is dedicated to providing a positive experience for all of our customers. We appreciate your business and hope you'll choose us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 17, 2018

Helpful. Knowledgeable This dealership , since I bought a used Lexus , has been quick, very accommodating . And thorough with my car.And going over all the stuff that needs More

by Fidler44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson, Baird Swan
May 21, 2018 -

Lexus of Maplewood responded

Thanks so much for leaving us your positive review! We are so glad to hear you've had great experiences at our dealership. We highly appreciate your repeat business. It is our goal to ensure our customers are able to get the most out of their Lexus vehicle by keeping them informed of what services need to be performed. We want to make sure you love your vehicle as much as the day you purchased it! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 16, 2018

20 miles maintainent service at Maplewood Lexus Dealer Went in for 20K miles maintainent check up on my Lexus RX 350. Staffs were friendly and knowledgeable. Waiting area is comfortable. Service was exce More

by Lexusowner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 17, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! We're so thrilled to hear you fully enjoyed your experience at our dealership. Our friendly staff is committed to keeping you informed about the services being performed to your vehicle. And we are glad to offer a comfortable lounge stocked with yummy snacks for you while you wait. We can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 15, 2018

Great Service and speed too! Everyone at Lexus Maplewood is friendly, helpful and it is always a pleasure to come In! Appointments are available and made with easily to fit into m More

by Tracy S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
May 17, 2018 -

Lexus of Maplewood responded

Tracy, thank you for leaving us your positive feedback! We're so happy to hear you're satisfied with our dealership and team members every time you come in. Our team understands your schedule can be full so our goal is to service your vehicle and get you back on the road as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 15, 2018

Routine service maintenance visit Sean keep me informed of suggested maintenance items and followed through on them. Courteous, competent, professional service. I feel confident that m More

by Carreviewnancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 17, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing an excellent experience for all of our customers, which includes keeping you fully informed about your vehicle and the recommended service. We want you to feel confident when leaving our dealership! If there's anything we can further assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 14, 2018

Review Very clear explanation for necessary work. Service manager did an excellent job of keeping me informed, very good communicator. No one ever likes spen More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Amiraslani
May 14, 2018 -

Lexus of Maplewood responded

Jackson, thank you so much for leaving us your feedback and 5 stars! We agree that it's not easy spending money on your vehicle. Our service team is dedicated to keeping you informed about the necessary service for your vehicle so you can be confident in your spending decisions. We hope you'll come visit us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 14, 2018

First class dealership This dealership does everything right. Mike Altinsoy, our service guy is professional and a pleasure to work with. I always drive away knowing my ca More

by Bcarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris the receptionist, is a star., Michael Altinsoy
May 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us positive feedback! We are so thrilled to hear you enjoy your experiences at our dealership. Your safety is our top concern. We are committed to hiring the best service team so you can be confident in your vehicle when you leave the dealership. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 13, 2018

Satisfied customer Greeted promptly and cheerfully upon arrival. Quick, easy check in. Service person kept me informed on what was found. Painless check out. Great waiti More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 14, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a positive review! Our team strives to provide a 100% customer satisfaction rate every time. We aim to keep the entire process quick, easy, and transparent. We want to ensure you fully understand the services being performed to your vehicle, as well as any follow-up care that may be necessary. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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