Lexus of Maplewood - Service Center

Service Department From the time I entered the service department to the time I left, I was treated promptly, with respect, and with wonderful customer service. You wi From the time I entered the service department to the time I left, I was treated promptly, with respect, and with wonderful customer service. You will not be disappointed at Lexus of Maplewood More

Sensor Recall Fixed airbag sensors that were recalled. Had loaner ready when I arrived Maplewood is much better than Wayzata when service is required on any lexus Fixed airbag sensors that were recalled. Had loaner ready when I arrived Maplewood is much better than Wayzata when service is required on any lexus More

Everything done as promised. Maintenance was done as promised. Car returned dirty and staff could be a little friendlier. Maybe my expectations were set too high. Michael was grea Maintenance was done as promised. Car returned dirty and staff could be a little friendlier. Maybe my expectations were set too high. Michael was great More

Oil change Mike gave me a fair estimate of how long the service would take. It was accurate. He also gave me a loaner to run s few errands with. Mike gave me a fair estimate of how long the service would take. It was accurate. He also gave me a loaner to run s few errands with. More

Excellent service with updates on needed work. Biannual service. I was experiencing some brake pulling. Needed brake service. The dealership was able to get it done at regular appointment. Nice loa Biannual service. I was experiencing some brake pulling. Needed brake service. The dealership was able to get it done at regular appointment. Nice loaner car available. Always washed and detailed so nice. Thanks Lexus. More

Electrical issue resolved I had my RX 330 towed to Lexus of Maplewood over the holiday weekend because it would not go above 1,000 RPMs. The service department called me first I had my RX 330 towed to Lexus of Maplewood over the holiday weekend because it would not go above 1,000 RPMs. The service department called me first thing this morning to get more information. The problem was evaluated and resolved before mid-day. The original inspection/diagnostic fee was all I was charged. I am very pleased. The only thing that kept me from giving a 5 star rating was that I received a laundry list of proposed repairs that, in my opinion, was over reaching. However, they did not paint a picture of doom and gloom if the additional repairs were not performed, nor did they try to pressure me to do so. I will return. More

Great dealership I have purchased 2 vehicles from this dealership and have them both serviced there. The service department is outstanding. My service consultant rev I have purchased 2 vehicles from this dealership and have them both serviced there. The service department is outstanding. My service consultant reviews with me what needs to be done prior to any work being authorized. They have a comfortable waiting area with rooms for various activities including children's rooms. I have never been disappointed with the service performed. More

Warranty Service Work I found the service department to be extremely customer service orientated and accomodating. From the initial call I had to my appointment I couldn’t I found the service department to be extremely customer service orientated and accomodating. From the initial call I had to my appointment I couldn’t have been more pleased. More

awesome customer service and great team I was please with what service I came in for. Tom did a great job and I will soon be back to Lexus for my second vehicle. I was please with what service I came in for. Tom did a great job and I will soon be back to Lexus for my second vehicle. More

Oil Change Always so friendly, helpful and efficient! The dealership is very clean. Great snacks while waiting for my car. I would buy more cars from here! Always so friendly, helpful and efficient! The dealership is very clean. Great snacks while waiting for my car. I would buy more cars from here! More