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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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June 19, 2018

Service I went for an oil change. They also check my vehicle over and make sure there is no other service needed. They never pressure to do unnecessary serv More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Jun 21, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your positive feedback and 5-star rating! Our team is dedicated to providing an excellent experience for all of our customers. We are glad to thoroughly inspect your vehicle to ensure your vehicle is safe for you on the road! While your safety is our primary concern, we would never force you to get service you didn't want done. Thanks for choosing us, and we hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 15, 2018

*mind blown* After driving 250 miles for my appointment, I knew the first thing I had to do after was get gas and a car wash. Nevermind, the dealership took care o More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars! We're so thrilled we were able to blow your mind with our services! Our team is happy to fill your gas tank and offer a complimentary car wash so you're fully ready for the road again. We want to make sure your vehicle looks as good as it did the day you bought it. We hope you'll choose us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 13, 2018

Loved working with Beau and team! Beau helped me get all my services set up, understood and dealt with efficiently and effectively. I never had to wait, the team stepped in and took ca More

by Minacarlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! We are so glad to hear you fully enjoyed your experience at our dealership. Our team strives to take care of our customers' every need from paint chips to foggy lights in a timely matter to ensure you're always satisfied. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 08, 2018

Excellent Quick turnaround time from the time I pulled in to the time the service guys took to finish repairing my car was very remarkable indeed More

by Sunday
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Jun 11, 2018 -

Lexus of Maplewood responded

Thanks for leaving us a positive review! Our team is so thrilled to hear you enjoyed your experience at our dealership. We understand that your schedule can be full so we strive to thoroughly service your vehicle while getting you back on the road as quickly as possible. If there's anything else we can assist with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

Supper All people I spoke with were friendly and knowledgeable in their area of responsibilities. Dan and Sean were especially helpful. The waiting area is a More

by Kreit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oanes, Sean Olson
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! Our team strives to provide an excellent experience for all of our customers. We are dedicated to being experts in our field so you can feel confident leaving our dealership. We also love to offer a comfortable lounge, stocked with tasty treats, for you while you wait! If there's anything we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

Excellent customer service Even though I lived in outstate Minnesota and my car was over the warranty period, I was given a loaner car. Noah in service was easy to work with, an More

by robertneale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah at the service desks
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback about our dealership! We are so glad to hear you enjoyed your experience with us. We love to give our customers a loaner, even if you're out of state or past your warranty period, so you're not stranded at the dealership while your vehicle is being serviced. If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

The service department Did an awesome job with my NX The service department did an awesome job checking over my car. They also washed and vacuumed my NX So it looks great as well. It’s a pleasure to More

by Christine Haack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Christine, thank you for leaving us a 5 star review! We're so thrilled you enjoyed working with the staff at our dealership. Our service team is dedicated to your satisfaction and safety so we are glad to fully check over your vehicle. We want your Lexus to look as good as it did the day you bought it so we are happy to clean the interior and exterior before we give it back to you. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 06, 2018

Tire Rotation As someone on a road trip, I was confident Lexus of Maplewood would deliver & they did! Friendly and professional. I would not hesitate to recommen More

by MJW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you so much for choosing our dealership and leaving us a positive review! We are so glad you trusted us to service your vehicle and rotate your tires. Our friendly team is dedicated to providing excellent service for all of our customers. We appreciate your business and recommendations! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 06, 2018

Excellent —highly recommended! All other dealerships pale in comparison to this one. The staff is friendly and knowledgeable as well as efficient. They are the gold standard of serv More

by LexusesRun4Eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tom Schultz, Sean Olson, Baird Swan, Michael Altinsoy, Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for your feedback and gold standard rating!!! We highly appreciate your kind words about our dealership. Our friendly staff is dedicated to having expert knowledge in their respective field so you can feel confident during every step of your purchasing decision and service visits. Furthermore, we strive to keep our customers informed every step of the way. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 04, 2018

30000 mike checkup on 2002 sc The dealership was great! Mike was wonderful, answering all my questions, he was great!! Thanks guys!!!! Tom Mccauley ???? I would come back and recom More

by Tom m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy, Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Tom, thank you for leaving us 5 stars and your feedback! We're so glad to hear you had a great experience at our dealership! Our team is dedicated to answering all of your questions so that you can leave feeling confident in your decisions. We appreciate your recommendation and look forward to seeing you in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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