Lexus of Maplewood - Service Center

Excellent Customer Service Brought vehicle in for service request. Customer Service (mike) was fantastic. Individual attentions, took time to get all the info, provided clear e Brought vehicle in for service request. Customer Service (mike) was fantastic. Individual attentions, took time to get all the info, provided clear explanations of what to expect and possibilities. Everyone else that I was in contact with also provided utmost respect for customer. More

Great Service experience always! I can always count on this Lexus services department to take care of me and my vehicle. They are always very professional, respectful and courteous i I can always count on this Lexus services department to take care of me and my vehicle. They are always very professional, respectful and courteous in every aspect of the appointment. My car repair was complete in the time estimated. And it took less than 5 minutes to return the loaner, check out, and hop into my own car that was already waiting for me. The regular full vehicle inspection is something I now rely on to keep me safe in my car. I highly value Lexus of Maplewood and the entire service team! More

Misleading service invoice I was presented with an invoice for tire repair & also for new tires. My car has under 25000 miles. When I questioned the new tires, I was informed th I was presented with an invoice for tire repair & also for new tires. My car has under 25000 miles. When I questioned the new tires, I was informed that was in the yellow & not needed immediately. So why was it on invoice? Very misleading! More

Great Service Great customer service. Very timely and staff was helpful and professional. Recommendations were given to me but not pushed. I would definitely recomm Great customer service. Very timely and staff was helpful and professional. Recommendations were given to me but not pushed. I would definitely recommend this dealer. More

Great service I had my new to me suv in for an inspection before the warranty expired. Thomas was great. I am very confident that the vehicle was fully inspected, w I had my new to me suv in for an inspection before the warranty expired. Thomas was great. I am very confident that the vehicle was fully inspected, warranty work completed, and I will be back again for service as needed. More

Routine maintenance went without a hitch. Everything was handled perfectly and the car was done faster than I anticipated. Appreciate their professionalism and efficienc went without a hitch. Everything was handled perfectly and the car was done faster than I anticipated. Appreciate their professionalism and efficiency. Good experience. More

Service Nice . professional and courteous staff Location is accesssible Prices are reasonable and the staff does not try to find more Clean the car and Nice . professional and courteous staff Location is accesssible Prices are reasonable and the staff does not try to find more Clean the car and got my car clean More

Maintenance service. Cabin filter was changed and dirty, greasy hand prints were left in plain view on outside of glove box. This should not have happened, and would have Cabin filter was changed and dirty, greasy hand prints were left in plain view on outside of glove box. This should not have happened, and would have been very easy to clean up. Not impressed. More

Very good. Thank you. I worked with Mike. He was very warm, welcoming and helpful. He went beyond what has expected to make my experience at Lexus very positive. Thank you I worked with Mike. He was very warm, welcoming and helpful. He went beyond what has expected to make my experience at Lexus very positive. Thank you. More

Great service Service was completed in a timely fashion with my appointment. Advisor made sure I was promptly notified when it was done earlier than promised. Thank Service was completed in a timely fashion with my appointment. Advisor made sure I was promptly notified when it was done earlier than promised. Thanks! More