Lexus of Maplewood - Service Center

Service Excellent as always Ran into Clint and as many people as he must deal with he always recognizes me and takes a moment to talk. Excellent as always Ran into Clint and as many people as he must deal with he always recognizes me and takes a moment to talk. More

Always great I have consistently enjoyed my visit to this Lexus dealer. On occasion I have receiv d a free bottle of water in my car, a car wash, and a full tank I have consistently enjoyed my visit to this Lexus dealer. On occasion I have receiv d a free bottle of water in my car, a car wash, and a full tank of gas. Those perks in addition to the goodies in the waiting area make my Lexus dealership a nice destination! Thank you More

Unnecessary maintenance work Service man Beau kept trying to get me to have unnecessary maintenance done. I went in for an oil change and filter. He wanted to have my tires rota Service man Beau kept trying to get me to have unnecessary maintenance done. I went in for an oil change and filter. He wanted to have my tires rotated along with brake fluid and tire alignment along with other items. He knew I had just purchased new tires and did not need anything other than Oil change and filter (I have less than 30000 miles on auto). I called my husband and he said brake fluid and other items did not need done. I signed off on and didn't know I also agreed to another filter not connected to oil until after work was done and bill for that single filter was 90. Feel I was taken advantage of as a woman. More

Knowledgeable staff. The staff was friendly and knowledgeable. Thomas kept me well informed as the mechanic informed him. The mechanic did a great job in an exceptional The staff was friendly and knowledgeable. Thomas kept me well informed as the mechanic informed him. The mechanic did a great job in an exceptional amount of time. Thomas was extremely helpful and caring through all aspects of this repair. More

New car, bad tire - ‘Not our Problem’ I purchased a new ES350 from Lexus of Maplewood a few months ago. I was out one day and came back to a flat tire. Presuming it was a nail/screw I took I purchased a new ES350 from Lexus of Maplewood a few months ago. I was out one day and came back to a flat tire. Presuming it was a nail/screw I took it in to this dealer to get it fixed. Upon inspection, the issue was a bulge on the wall of the tire, clearly a manufacturer defect. I assumed Lexus would take care of it as it was a new car that I purchased from them just a few months previously. When they called they said that the tire manufacturer would pick up half the cost of the replacement, the rest was on me. When I complained they ‘offered’ to get the tire manufacturer on the phone for me. Last time I checked, I bought the car from Lexus of Maplewood, not Michelin Tire, why should I talk to them. So if anything else on the car goes will Lexus simply pawn me off on the manufacturer of that part? Make you own decision but I would avoid this dealer. Sadly, there are other similar stories I could share. More

Excellent Customer Service Brought vehicle in for service request. Customer Service (mike) was fantastic. Individual attentions, took time to get all the info, provided clear e Brought vehicle in for service request. Customer Service (mike) was fantastic. Individual attentions, took time to get all the info, provided clear explanations of what to expect and possibilities. Everyone else that I was in contact with also provided utmost respect for customer. More

Great Service experience always! I can always count on this Lexus services department to take care of me and my vehicle. They are always very professional, respectful and courteous i I can always count on this Lexus services department to take care of me and my vehicle. They are always very professional, respectful and courteous in every aspect of the appointment. My car repair was complete in the time estimated. And it took less than 5 minutes to return the loaner, check out, and hop into my own car that was already waiting for me. The regular full vehicle inspection is something I now rely on to keep me safe in my car. I highly value Lexus of Maplewood and the entire service team! More

Misleading service invoice I was presented with an invoice for tire repair & also for new tires. My car has under 25000 miles. When I questioned the new tires, I was informed th I was presented with an invoice for tire repair & also for new tires. My car has under 25000 miles. When I questioned the new tires, I was informed that was in the yellow & not needed immediately. So why was it on invoice? Very misleading! More

Efficient, helpful. This dealership was very helpful. They got me in same-day to evaluate a check engine indicator light that would come on when I was traveling from out This dealership was very helpful. They got me in same-day to evaluate a check engine indicator light that would come on when I was traveling from out of town with the nearest dealership before I started out on my day of traveling. Very appreciative of the great service and ability to help me when I was traveling from out of town wonderful people thank you Mike was the service agent that help me More

Great Service Great customer service. Very timely and staff was helpful and professional. Recommendations were given to me but not pushed. I would definitely recomm Great customer service. Very timely and staff was helpful and professional. Recommendations were given to me but not pushed. I would definitely recommend this dealer. More