Lexus of Maplewood - Service Center

Lack of communication. There was a huge lack of communication between scheduling, parts,and service. There was also lack of communication between service and customer (mysel There was a huge lack of communication between scheduling, parts,and service. There was also lack of communication between service and customer (myself) throughout my whole experience. I called for a same day appointment, I drove 35 miles out of my way to go to the appt, I was then told the tire I needed wasn't even there and that I couldn't get the tire I needed for 2 days. When I drove back another 35 miles and 2 says later, it was as if no one knew what was going on?! Oh! And that the tires I bought with a warranty I was actually going to have to pay for some fees and taxes that would've been in excess of over 100 dollars. Sadly, disappointed and would not recommend to anyone. Way too disorganized for me. Not very friendly either. More

145k mile tune-up Nice work as usual. Noah Stevens was very nice and I will work with him going forward. The Loaner car was great. The only downside is the expense of Nice work as usual. Noah Stevens was very nice and I will work with him going forward. The Loaner car was great. The only downside is the expense of services. More

Oil change A good experience! Overall inspection was informative. Great to have a car provided for a short time. Only issue- maintenance reminder not turned off A good experience! Overall inspection was informative. Great to have a car provided for a short time. Only issue- maintenance reminder not turned off. That means a stop at another dealership on the way back to Atlanta. More

Thorough service! We just bought a used Lexus and needed a trailer hitch and a review of the car. They were fast and thorough and did a great job! We just bought a used Lexus and needed a trailer hitch and a review of the car. They were fast and thorough and did a great job! More

35000 service Always pleasant. Greeted quickly. Comfortable coming there as a single women. Kept me informed as to progress connected with me called me by name. Esc Always pleasant. Greeted quickly. Comfortable coming there as a single women. Kept me informed as to progress connected with me called me by name. Escorted me to my car when finished More

great experience Response to all my requests was excellent other items that needed attention were made known to me and explained in detail so I could make a decision Response to all my requests was excellent other items that needed attention were made known to me and explained in detail so I could make a decision More

Love this place I absolutely hate dealing with our vehicles in general, but Lexus of Maplewood makes the experience pleasant and bearable. Thank you for the lovely w I absolutely hate dealing with our vehicles in general, but Lexus of Maplewood makes the experience pleasant and bearable. Thank you for the lovely waiting area and courteous staff. They go above and beyond what is expected. More

Efficient Was in and out with a loaner vehicle in 10 minutes. Decreased price since job was easier than originally thought. Beau was super friendly and very acc Was in and out with a loaner vehicle in 10 minutes. Decreased price since job was easier than originally thought. Beau was super friendly and very accommodating. He let me keep the loaner for as long as I needed so it was convenient for me. More

General maintenance service.: excellent Mike was my service representative and he treated me respectfully and honestly. I appreciated that at no time did he “talk down to me.” I will rec Mike was my service representative and he treated me respectfully and honestly. I appreciated that at no time did he “talk down to me.” I will recommend Lexus of M to all of my friends interested in a new or previously owned car. More

Excellent service As always, Lexus of Maplewood doesn't disappoint. They have top notch customer service and the best waiting area. I did have a couple issues when cal As always, Lexus of Maplewood doesn't disappoint. They have top notch customer service and the best waiting area. I did have a couple issues when calling in for my appointment- on the first attempt their system was down, the next day I got disconnected a couple times. Ultimately I was able to get the time I wanted. Always satisfied with the service received! (Not sure which Mike I worked with) More