Lexus of Maplewood - Service Center

Love this place I absolutely hate dealing with our vehicles in general, but Lexus of Maplewood makes the experience pleasant and bearable. Thank you for the lovely w I absolutely hate dealing with our vehicles in general, but Lexus of Maplewood makes the experience pleasant and bearable. Thank you for the lovely waiting area and courteous staff. They go above and beyond what is expected. More

Efficient Was in and out with a loaner vehicle in 10 minutes. Decreased price since job was easier than originally thought. Beau was super friendly and very acc Was in and out with a loaner vehicle in 10 minutes. Decreased price since job was easier than originally thought. Beau was super friendly and very accommodating. He let me keep the loaner for as long as I needed so it was convenient for me. More

General maintenance service.: excellent Mike was my service representative and he treated me respectfully and honestly. I appreciated that at no time did he “talk down to me.” I will rec Mike was my service representative and he treated me respectfully and honestly. I appreciated that at no time did he “talk down to me.” I will recommend Lexus of M to all of my friends interested in a new or previously owned car. More

Excellent service As always, Lexus of Maplewood doesn't disappoint. They have top notch customer service and the best waiting area. I did have a couple issues when cal As always, Lexus of Maplewood doesn't disappoint. They have top notch customer service and the best waiting area. I did have a couple issues when calling in for my appointment- on the first attempt their system was down, the next day I got disconnected a couple times. Ultimately I was able to get the time I wanted. Always satisfied with the service received! (Not sure which Mike I worked with) More

Service Excellent as always Ran into Clint and as many people as he must deal with he always recognizes me and takes a moment to talk. Excellent as always Ran into Clint and as many people as he must deal with he always recognizes me and takes a moment to talk. More

Unnecessary maintenance work Service man Beau kept trying to get me to have unnecessary maintenance done. I went in for an oil change and filter. He wanted to have my tires rota Service man Beau kept trying to get me to have unnecessary maintenance done. I went in for an oil change and filter. He wanted to have my tires rotated along with brake fluid and tire alignment along with other items. He knew I had just purchased new tires and did not need anything other than Oil change and filter (I have less than 30000 miles on auto). I called my husband and he said brake fluid and other items did not need done. I signed off on and didn't know I also agreed to another filter not connected to oil until after work was done and bill for that single filter was 90. Feel I was taken advantage of as a woman. More

Always great I have consistently enjoyed my visit to this Lexus dealer. On occasion I have receiv d a free bottle of water in my car, a car wash, and a full tank I have consistently enjoyed my visit to this Lexus dealer. On occasion I have receiv d a free bottle of water in my car, a car wash, and a full tank of gas. Those perks in addition to the goodies in the waiting area make my Lexus dealership a nice destination! Thank you More

Knowledgeable staff. The staff was friendly and knowledgeable. Thomas kept me well informed as the mechanic informed him. The mechanic did a great job in an exceptional The staff was friendly and knowledgeable. Thomas kept me well informed as the mechanic informed him. The mechanic did a great job in an exceptional amount of time. Thomas was extremely helpful and caring through all aspects of this repair. More

New car, bad tire - ‘Not our Problem’ I purchased a new ES350 from Lexus of Maplewood a few months ago. I was out one day and came back to a flat tire. Presuming it was a nail/screw I took I purchased a new ES350 from Lexus of Maplewood a few months ago. I was out one day and came back to a flat tire. Presuming it was a nail/screw I took it in to this dealer to get it fixed. Upon inspection, the issue was a bulge on the wall of the tire, clearly a manufacturer defect. I assumed Lexus would take care of it as it was a new car that I purchased from them just a few months previously. When they called they said that the tire manufacturer would pick up half the cost of the replacement, the rest was on me. When I complained they ‘offered’ to get the tire manufacturer on the phone for me. Last time I checked, I bought the car from Lexus of Maplewood, not Michelin Tire, why should I talk to them. So if anything else on the car goes will Lexus simply pawn me off on the manufacturer of that part? Make you own decision but I would avoid this dealer. Sadly, there are other similar stories I could share. More

Efficient, helpful. This dealership was very helpful. They got me in same-day to evaluate a check engine indicator light that would come on when I was traveling from out This dealership was very helpful. They got me in same-day to evaluate a check engine indicator light that would come on when I was traveling from out of town with the nearest dealership before I started out on my day of traveling. Very appreciative of the great service and ability to help me when I was traveling from out of town wonderful people thank you Mike was the service agent that help me More