Lexus of Maplewood - Service Center

Reliable and trustworthy it's hard to build trust with a dealership....the common perception is that a dealership will do everything possible to get your money. Lexus of Maple it's hard to build trust with a dealership....the common perception is that a dealership will do everything possible to get your money. Lexus of Maplewood is typically more expensive than a non-dealership mechanic shop.....but they have taken the trouble to earn my trust....hope they will continue to keep their customer service reliable, transparent, and consistent. More

Car service Maplewood Lexus took great care of my car and even better care of me! My service adviser Tom was great! Kept me up to date on all repairs. The service Maplewood Lexus took great care of my car and even better care of me! My service adviser Tom was great! Kept me up to date on all repairs. The service team washed my car and gave me a full tank of gas. Thank you very much!! More

a plus Another great visit to Lexus. Issues resolved, friendly staff, free coffee, clean place to wait and get a little work done. Only annoying thing is the Another great visit to Lexus. Issues resolved, friendly staff, free coffee, clean place to wait and get a little work done. Only annoying thing is the 25 word minimum for the review. More

Lexus ES350 Service It is always our pleasure to come to Lexus of Maplewood. Everyone always makes us feel welcome. We have always been pleased with the service we have It is always our pleasure to come to Lexus of Maplewood. Everyone always makes us feel welcome. We have always been pleased with the service we have had done. More

Lack of communication. There was a huge lack of communication between scheduling, parts,and service. There was also lack of communication between service and customer (mysel There was a huge lack of communication between scheduling, parts,and service. There was also lack of communication between service and customer (myself) throughout my whole experience. I called for a same day appointment, I drove 35 miles out of my way to go to the appt, I was then told the tire I needed wasn't even there and that I couldn't get the tire I needed for 2 days. When I drove back another 35 miles and 2 says later, it was as if no one knew what was going on?! Oh! And that the tires I bought with a warranty I was actually going to have to pay for some fees and taxes that would've been in excess of over 100 dollars. Sadly, disappointed and would not recommend to anyone. Way too disorganized for me. Not very friendly either. More

145k mile tune-up Nice work as usual. Noah Stevens was very nice and I will work with him going forward. The Loaner car was great. The only downside is the expense of Nice work as usual. Noah Stevens was very nice and I will work with him going forward. The Loaner car was great. The only downside is the expense of services. More

Oil change A good experience! Overall inspection was informative. Great to have a car provided for a short time. Only issue- maintenance reminder not turned off A good experience! Overall inspection was informative. Great to have a car provided for a short time. Only issue- maintenance reminder not turned off. That means a stop at another dealership on the way back to Atlanta. More

Thorough service! We just bought a used Lexus and needed a trailer hitch and a review of the car. They were fast and thorough and did a great job! We just bought a used Lexus and needed a trailer hitch and a review of the car. They were fast and thorough and did a great job! More

35000 service Always pleasant. Greeted quickly. Comfortable coming there as a single women. Kept me informed as to progress connected with me called me by name. Esc Always pleasant. Greeted quickly. Comfortable coming there as a single women. Kept me informed as to progress connected with me called me by name. Escorted me to my car when finished More

great experience Response to all my requests was excellent other items that needed attention were made known to me and explained in detail so I could make a decision Response to all my requests was excellent other items that needed attention were made known to me and explained in detail so I could make a decision More