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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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July 24, 2018

This was our 1st appointment with our new Lexus. We own 3 Lexus from this dealership and have always have been treated well. I mentioned that the exhaust system was louder than my other Lexus vehicle More

by Mike Downing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Tom Schultz
Jul 26, 2018 -

Lexus of Maplewood responded

Mike, thank you for taking the time to leave us your feedback! We're so glad you have enjoyed your time spent at Lexus of Maplewood! Lexus is dedicated to creating exceptional vehicles that ride smoothly and are very quiet. We are happy to replace anything that would disrupt this expectation! We appreciate your business and hope to see you again in the future! Sincerey, Tim Stearns | Service and Parts Director | 651-415-2420

July 23, 2018

Service on my AC system Perfect staff and service! I appreciate the attention to detail and transparency throughout the whole process. Would recommend 10/10! Also on this sur More

by JakobJ93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns, Jakob Johnson, Wendy Duncan
Jul 25, 2018 -

Lexus of Maplewood responded

Jakob, thank you for leaving us 5 stars and comments about our team! We are so thrilled to hear you fully enjoyed your service visit to our dealership. Our team is committed to paying attention to details, as well as keeping you informed of the process, so you can feel confident when you get your vehicle back. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 23, 2018

Fantastic service! Lexus of Maplewood is an excellent dealership to use to service your car. They are prompt, polite, and have great communication with the customer whil More

by Anne S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I interacted with a couple other employees and was impressed with them as well., Baird Swan
Jul 25, 2018 -

Lexus of Maplewood responded

Anne, thank you for leaving us 5 stars and an awesome review! We are thrilled to hear you had an excellent experience at our dealership. Our team prides themselves on being prompt and polite while keeping you informed of the service being done to your Lexus. We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Extraordinary Service! I love my new RX 350 L. Customer service is phenomenal! I worked with Baird, and he was exceptional! I will always own a Lexus! More

by Cha Cha B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your feedback. Our team is excited to hear you love your new RXL! We are dedicated to providing an exceptional experience for all of our customers. We appreciate your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Tune up Service Customer service was excellent from greeting, communication, and service! Couldn’t be more happier! Enjoyed the loaner car and service on my Lexus GX4 More

by jbyang413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Beau Anderson
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us feedback about your visit to Lexus of Maplewood. We're so excited to hear you had excellent customer service during your entire visit. Our team understands your schedule can be busy so we gladly offer a loaner vehicle for you while your GX is being serviced. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Service Anytime I need service for my SUV I bring it in to The Maplewood shop. They are so kind and I trust them. They are always thoughtful and give me a lon More

by Janaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us your feedback! We're glad you consistently trust us with your vehicle. Our team takes pride in earning your trust by thoroughly servicing your vehicle while keeping you informed of the entire process. We also love to offer a loaner vehicle so you're not stuck at the dealership while your vehicle is being serviced. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Lexus stood by the Certified Warranty/Pledge Lexus Of Maplewood replaced a very expensive part that affected cruise control and PCS radar functions that proved to be defective. This was on a Cert More

by Ron-66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Matt Saunders
Jul 23, 2018 -

Lexus of Maplewood responded

Ron, thank you for leaving us feedback about your visit to Lexus of Maplewood! Your safety is our top concern so we always want to make sure your Lexus is ready for the road. We're happy to cover any defective parts so you don't have to worry about breaking down on the side of the road! If there's anything else we can assist you with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Excellent service Lexus service department is outstanding. Very welcoming and friendly. My vehicle was done before promised due time and quality of workmanship, of t More

by TJROSS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving Lexus of Maplewood 5 stars! We are so happy to hear you had an outstanding experience with our team. Our goal is to always thoroughly service your vehicle and get you back on the road as quickly as possible. We take pride in providing excellent service every time! If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 19, 2018

20k service Lexus of Maplewood has and top notch service department. They kept me informed of the progress and delivered it in the time agreed upon. The workmans More

by S.Schlatter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Jul 20, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your 5 stars and feedback! We are so glad to hear you had an excellent experience with us. Our team is dedicated to keeping you informed of the process so you know what to expect when you get your vehicle back. If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 17, 2018

Service Sheryl Anderson was awesome and fit me in on a very busy Monday! I expected and understood I might need to wait a little while once I arrived, howeve More

by Lovelexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheryl Anderson, Tom Schultz, Sean Olson
Jul 17, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a positive rating and your feedback! Our team strives to provide a quick yet exceptional experience for all of our guests! We understand how busy your schedule can be so we're glad to offer a loaner vehicle for you while your vehicle is being worked on. We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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