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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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July 27, 2018

Routine service Thorough and clear on explaining work done. Details marked on documentation and reviewed in person..... Many options for clients when waiting from More

by Cjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tim Frederick, Baird Swan
Jul 30, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your 5-star review! Our team is driven towards providing an exceptional experience for all of our customers and keeping you fully informed of the services being performed on your vehicle. We want to ensure you understand what was completed and you feel confident your vehicle is ready for the road. We are glad to offer a comfortable lounge filled with yummy treats for you while you wait! We appreciate your business and hope to see you again! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 25, 2018

Top Notch Dealership Customer service is a way of life at this dealership. I had interactions with five individuals. Each one treated me like I was their number one pri More

by SMJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beau Anderson
Jul 26, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive feedback! You're completely correct when you state customer service is a way of life. Our team is dedicated to treating each of our customers as if they were guests in our home. We want to fully ensure you're always taken care of at Lexus of Maplewood. We are so glad you enjoyed your visit and hope you'll come see us again. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 24, 2018

Excellent all around Brought my Lexus in for a recall. I was given a loaner. Service writer named Noah was great and promptly called me when there was a small issue and More

by R5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Jul 25, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us 5 stars! We are dedicated to providing an excellent experience for all of our customers, which includes keeping you informed during the entire process. We understand your schedule can be busy so we are glad to service your vehicle and fill your gas tank so you're ready for the road! If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 24, 2018

Lexus service Dealer was very was Helpful in getting service for a newly purchased Lexus. Would highly recommend for service. Mike was great and very friendly and r More

by Jokefawcett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Jul 25, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive feedback! Our team is dedicated to providing an excellent experience for all of our guests. We want to ensure your vehicle always runs and looks as good as it did the day you purchased it. We appreciate your business and high recommendations! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 24, 2018

This was our 1st appointment with our new Lexus. We own 3 Lexus from this dealership and have always have been treated well. I mentioned that the exhaust system was louder than my other Lexus vehicle More

by Mike Downing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Tom Schultz
Jul 26, 2018 -

Lexus of Maplewood responded

Mike, thank you for taking the time to leave us your feedback! We're so glad you have enjoyed your time spent at Lexus of Maplewood! Lexus is dedicated to creating exceptional vehicles that ride smoothly and are very quiet. We are happy to replace anything that would disrupt this expectation! We appreciate your business and hope to see you again in the future! Sincerey, Tim Stearns | Service and Parts Director | 651-415-2420

July 23, 2018

Service on my AC system Perfect staff and service! I appreciate the attention to detail and transparency throughout the whole process. Would recommend 10/10! Also on this sur More

by JakobJ93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns, Jakob Johnson, Wendy Duncan
Jul 25, 2018 -

Lexus of Maplewood responded

Jakob, thank you for leaving us 5 stars and comments about our team! We are so thrilled to hear you fully enjoyed your service visit to our dealership. Our team is committed to paying attention to details, as well as keeping you informed of the process, so you can feel confident when you get your vehicle back. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 23, 2018

Fantastic service! Lexus of Maplewood is an excellent dealership to use to service your car. They are prompt, polite, and have great communication with the customer whil More

by Anne S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I interacted with a couple other employees and was impressed with them as well., Baird Swan
Jul 25, 2018 -

Lexus of Maplewood responded

Anne, thank you for leaving us 5 stars and an awesome review! We are thrilled to hear you had an excellent experience at our dealership. Our team prides themselves on being prompt and polite while keeping you informed of the service being done to your Lexus. We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Extraordinary Service! I love my new RX 350 L. Customer service is phenomenal! I worked with Baird, and he was exceptional! I will always own a Lexus! More

by Cha Cha B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your feedback. Our team is excited to hear you love your new RXL! We are dedicated to providing an exceptional experience for all of our customers. We appreciate your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Tune up Service Customer service was excellent from greeting, communication, and service! Couldn’t be more happier! Enjoyed the loaner car and service on my Lexus GX4 More

by jbyang413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Beau Anderson
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us feedback about your visit to Lexus of Maplewood. We're so excited to hear you had excellent customer service during your entire visit. Our team understands your schedule can be busy so we gladly offer a loaner vehicle for you while your GX is being serviced. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Service Anytime I need service for my SUV I bring it in to The Maplewood shop. They are so kind and I trust them. They are always thoughtful and give me a lon More

by Janaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us your feedback! We're glad you consistently trust us with your vehicle. Our team takes pride in earning your trust by thoroughly servicing your vehicle while keeping you informed of the entire process. We also love to offer a loaner vehicle so you're not stuck at the dealership while your vehicle is being serviced. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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