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Lexus of Maplewood - Service Center
Maplewood, MN
656 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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656 Reviews of Lexus of Maplewood - Service Center
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August 22, 2018
Always attentive Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough. No regrets! More
by Rene550
Employees Worked With
Slater Lampman, Tom Schultz, Michael Mullan
August 14, 2018
Perfect in every way!!! Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They are the best. More
by Wally
Employees Worked With
Noah Stearns
August 13, 2018
Routine oil & maintenance All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it was a good experience! More
by Johnson, Margaret
Employees Worked With
Ben checked me in and out. I don’t know the names of the service people, but everything was great!, Bobby Amiraslani
August 08, 2018
Key cut took almost 90 minutes Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was qu Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was quoted $50.00 for the service by the parts department and when I called to make the appointment, on the invoice I was charged $59.96. I asked the salesperson and he said this is what it is even though I was quoted $50 by two others at your store. Also I was charged $6.35 for shop supplies!!!!! What possibly could I have used to cut a key????? I was very disappointed at the service I received. More
by danpothen
Employees Worked With
Baird Swan
August 06, 2018
60,000 mile service appt. Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the time frame committed too. Excellent experience overall ! More
by VikingsDukefan
Employees Worked With
Baird Swan
August 03, 2018
Friendly and professional! I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with my new Lexus RX 350. More
by Duey Mills
Employees Worked With
Baird Swan, Beau Anderson, Michael Mullan
August 01, 2018
Service work We had a tire rotation, Oil change and car wash at this service time. They provided us a loaner car and everything was done exceptionally well. We had a tire rotation, Oil change and car wash at this service time. They provided us a loaner car and everything was done exceptionally well. More
by Amph3
Employees Worked With
Clint Gage, Michael Mullan
July 30, 2018
Regular service appt. I was told how long my service would take....it took less time. Waiting area was clean and quiet. No surprises. That's what I like! I was told how long my service would take....it took less time. Waiting area was clean and quiet. No surprises. That's what I like! More
by Catmandu1
Employees Worked With
Dan Hjermstad
July 29, 2018
Recall service I had 3 recalls that needed to be serviced. It was completed in a exceptional time! Michael walked me through everything step by step. Awesome loaner I had 3 recalls that needed to be serviced. It was completed in a exceptional time! Michael walked me through everything step by step. Awesome loaner car too. More
by Meemerz
Employees Worked With
Michael Mullan
July 28, 2018
TPMS bad when dropped off Arranged for oil change and Tire Pressure Monitor System to be fixed. Found the problem and performed full inspection within 2 hours. I was ab Arranged for oil change and Tire Pressure Monitor System to be fixed. Found the problem and performed full inspection within 2 hours. I was able to select what I wanted done. Equitable cost for service. Got a free loaner NX300 to test drive - I mean take me back and forth to work. Joe More
by Jpwilger
Employees Worked With
Sara Wienke, Beau Anderson
