Lexus of Maplewood - Service Center

Service Department We received notification of a recall on our used Lexus. We live several hours away, but took the day to bring it into Lexus of Maplewood. They were We received notification of a recall on our used Lexus. We live several hours away, but took the day to bring it into Lexus of Maplewood. They were amazing and gave over the top customer service, and Noah was very informative on letting me know the process, as well as giving me directions on were I could go to pass the five hours they would be working on my car. Not only will we only be using their service department from now on, but we will definitely be purchasing our next vehicle from them. More

15-K Service Always a positive experience and the professionalism displayed by the sales staff, service personnel and all the other employees @ Lexus of Maplewood. Always a positive experience and the professionalism displayed by the sales staff, service personnel and all the other employees @ Lexus of Maplewood. The waiting area deserves a rating beyond a 10. More

Great service I brought my SUV in for its 50,000 mile check up. Services was great. . Thank you Baird for explaining everything so well! The service performed was I brought my SUV in for its 50,000 mile check up. Services was great. . Thank you Baird for explaining everything so well! The service performed was fast, and everything was checked over just as I had requested. Everyone was very friendly and helpful. Thank you. More

Great customer service! I am always happy with my experience with the service department. They are professional and friendly. Love that I can get a loaner vehicle when the se I am always happy with my experience with the service department. They are professional and friendly. Love that I can get a loaner vehicle when the service is over an hour or so. More

My pleasant experience I had previously made an appt. to take my car in for routine maintenance They were waiting for me and had a loaner all set for me to use Beau Ander I had previously made an appt. to take my car in for routine maintenance They were waiting for me and had a loaner all set for me to use Beau Andersen was my service advisor and was efficient and professional. He called to update me on the progress and then left a message when all the work was complete. Lexus and staff have always made me ( a female) feel very welcome. Unfortunately that isn’t always true with other dealerships! More

Excellence in service Timely appt, friendly reps and very impressive visit. Service contact was engaging and candid in his discussion. Great visit and he should get a huge Timely appt, friendly reps and very impressive visit. Service contact was engaging and candid in his discussion. Great visit and he should get a huge attaboy! More

Always attentive Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough. No regrets! More

Perfect in every way!!! Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They are the best. More

Routine oil & maintenance All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it was a good experience! More

Key cut took almost 90 minutes Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was qu Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was quoted $50.00 for the service by the parts department and when I called to make the appointment, on the invoice I was charged $59.96. I asked the salesperson and he said this is what it is even though I was quoted $50 by two others at your store. Also I was charged $6.35 for shop supplies!!!!! What possibly could I have used to cut a key????? I was very disappointed at the service I received. More