Lexus of Maplewood - Service Center

Tom Schultz has done an outstanding job supervising the serv I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet with Sara on pricing but Tom seems to have done a fine job on that as well. More

Personable and expert Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. What could have been a bad day at black rock was a walk in the park. And affordable as well. Thank you. More

Always a good experience Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I picked my car up, no charge, everyone was very helpful. Love knowing I have that type of support of i need anything. More

Great service on great cars! We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with thi We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with this dealership and the Lexus experience. More

Scheduled maintenance Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service o Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service on time. Car clean and presented. Great overall process. This team is very good. More

Service/Pricing I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. Over the past few years the quality of the customer service has deteriorated substantially. I don’t mind paying a premium for a high level of service but I won’t pay a premium for mediocre service. I will take me business elsewhere. More

On time . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. More

Emergency quick service Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting and picked up my car after meeting. Jonathan was a great problem solving leader. More

Impeccable Service Love this dealership. Vehicle was ready when promised. Lovely waiting room with amenities. Courteous & friendly staff. Was greeted promptly. Was tha Love this dealership. Vehicle was ready when promised. Lovely waiting room with amenities. Courteous & friendly staff. Was greeted promptly. Was thanked for my business! Service like this is hard to find! More

Quick friendly service experience Although service was done well, they completed an additional diognostic check for $86.70 that was not needed. When brought to their attention at time Although service was done well, they completed an additional diognostic check for $86.70 that was not needed. When brought to their attention at time of payment, the additional diagnostic charge was waved. More