Lexus of Maplewood - Service Center

On time . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. More

Emergency quick service Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting and picked up my car after meeting. Jonathan was a great problem solving leader. More

Impeccable Service Love this dealership. Vehicle was ready when promised. Lovely waiting room with amenities. Courteous & friendly staff. Was greeted promptly. Was tha Love this dealership. Vehicle was ready when promised. Lovely waiting room with amenities. Courteous & friendly staff. Was greeted promptly. Was thanked for my business! Service like this is hard to find! More

Quick friendly service experience Although service was done well, they completed an additional diognostic check for $86.70 that was not needed. When brought to their attention at time Although service was done well, they completed an additional diognostic check for $86.70 that was not needed. When brought to their attention at time of payment, the additional diagnostic charge was waved. More

5,000 mile maintenance This was a routine visit, fast and easy. Everyone was helpful from start to finish. The Lexus Maplewood Team was great to work with! I’d highly recomm This was a routine visit, fast and easy. Everyone was helpful from start to finish. The Lexus Maplewood Team was great to work with! I’d highly recommend them. More

1st time repair visit Easy to work with; no sense of feeling pressured; friendly and helpful. I booked an appointment online which was simple and showed up for my appointm Easy to work with; no sense of feeling pressured; friendly and helpful. I booked an appointment online which was simple and showed up for my appointment. Was received and taken care of very well. I’m always hesitant on going to a dealer shop as I like to wrench my own cars from time to time, but, as it was a newer purchase and first Lexus for us, felt more comfortable checking with the dealer. Everything went great and exceeded my expectations. I was kept informed and up to date on the process and status of the service order. I respectfully recommend this dealer. More

Work on 2011 GX460 Mike Mullan was great!! He explained everything in detail and made me feel like I was the only person in the service department. A great guy to hav Mike Mullan was great!! He explained everything in detail and made me feel like I was the only person in the service department. A great guy to have in your service department. More

Even filled my gas tank!!!!!!! Soooo glad to be working with this dealership! With a recall they were able to save me over $1000 on my 60,000 mile check! That’s amazing! And they ev Soooo glad to be working with this dealership! With a recall they were able to save me over $1000 on my 60,000 mile check! That’s amazing! And they even filled my gas!!!!!!!! More

Service. Very poor service, in my opinion. Took way too long, an attempt was made to sell me parts I don’t need and the car was not washed and vacuumed. Very poor service, in my opinion. Took way too long, an attempt was made to sell me parts I don’t need and the car was not washed and vacuumed. More

30K check Always accommodating and timely. I was offered a nice clean new car to use while mine was being serviced. Everyone I met today was Friendly and polite Always accommodating and timely. I was offered a nice clean new car to use while mine was being serviced. Everyone I met today was Friendly and polite. More