Lexus of Maplewood - Service Center

Tire Cupping Experienced a loud thudding noise while backing up and turning. Made appointment for Lexus Maplewood for review. Service department informed me due to Experienced a loud thudding noise while backing up and turning. Made appointment for Lexus Maplewood for review. Service department informed me due to sports suspension on IS tires cupped at 20k or so miles which is about the he miles I’ve put on my certified premiered IS. Please note There is NO notification of this on their pre-owned paperwork or purchase agreement disputes the fact that a sticker is now in the new IS vehicles. The sales rep, Beh, did not point this out to me either. After numerous calls to the dealership, I finally received a call from the certified pre-owned manager who was sexist, patronizing and arrogantly informed me that if I “hit ONE bump in the road my entire alignment would be no good and results in the tires cupping”. He refused to answer why it was not noted on any of my purchase and certified pre-owned paperwork. He insisted Lexus installed new tires with 40k mike guarantee but could not provide documentation. Currently I have marginal tires on my vehicle after just 20k miles and am faced with replacing them because this dealership was Not honest about the issue and refuses to cover it ir make buyers aware of this issue. This manager also insisted it was a miscommunication by the service department, however, other people in the dealership also supported the IS Tire cupping issue when I spoke with them. His attitude was condescending-ie., the little woman doesn’t know what she’s talking about. I raced cars at Brainerd Speedway. Good luck. More

lousy service department. Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zer Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zero results. More

Usual good service Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience for past 20 years More

Painless quick efficient and a clean car to boot! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! More

Tom Schultz has done an outstanding job supervising the serv I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet with Sara on pricing but Tom seems to have done a fine job on that as well. More

Personable and expert Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. What could have been a bad day at black rock was a walk in the park. And affordable as well. Thank you. More

Always a good experience Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I picked my car up, no charge, everyone was very helpful. Love knowing I have that type of support of i need anything. More

Great service on great cars! We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with thi We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with this dealership and the Lexus experience. More

Scheduled maintenance Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service o Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service on time. Car clean and presented. Great overall process. This team is very good. More

Service/Pricing I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. Over the past few years the quality of the customer service has deteriorated substantially. I don’t mind paying a premium for a high level of service but I won’t pay a premium for mediocre service. I will take me business elsewhere. More