Lexus of Maplewood - Service Center

Excellent service Service writer understood clearly what needed done and didn’t attempt to add unnecessary service for my car! Noah was most accommodating and even wal Service writer understood clearly what needed done and didn’t attempt to add unnecessary service for my car! Noah was most accommodating and even walked me to my car after the transaction. More

Seventeen below service. Thomas Schultz is great to work with. He is very friendly and knowledgeable. He found that my passenger airbag was on the recall list and replaced it Thomas Schultz is great to work with. He is very friendly and knowledgeable. He found that my passenger airbag was on the recall list and replaced it the same day while letting me use a loaner car. I really appreciate that he found that important issue and had it correct. It's always a pleasure to work with Thomas. More

Service area pathetic My husband took my car in because of a low tire. He was at the dealership for over two hours and the fellow he worked with acted like it was brain sur My husband took my car in because of a low tire. He was at the dealership for over two hours and the fellow he worked with acted like it was brain surgery. It was a bead that needed fixing. Ridiculous that he had to wait over two hours plus being charged almost $50. He should have been out of there in 10 minutes with no charge. You are way over priced for what you do. More

15000 Mile Service Overall the experience went well. I would say the guys in the service bay could Improve on friendliness, customer service skills - they were not all Overall the experience went well. I would say the guys in the service bay could Improve on friendliness, customer service skills - they were not all that welcoming. Additionally since I had an appointment and they know my vehicle they should Know who I am instead of having to ask for a name. More

Amazing, quick, thorough, professional Courteous, pleasant, professional team here. Didn't try to oversell on services but instead provided a prioritized list of recommended services. Will Courteous, pleasant, professional team here. Didn't try to oversell on services but instead provided a prioritized list of recommended services. Will definitely use them again! More

New Tires I had 2 new tires put in my car. Thomas was great answered all my questions was awesome. My car was done in a timely manner. It was clean and good to I had 2 new tires put in my car. Thomas was great answered all my questions was awesome. My car was done in a timely manner. It was clean and good to go. More

Tire Cupping Experienced a loud thudding noise while backing up and turning. Made appointment for Lexus Maplewood for review. Service department informed me due to Experienced a loud thudding noise while backing up and turning. Made appointment for Lexus Maplewood for review. Service department informed me due to sports suspension on IS tires cupped at 20k or so miles which is about the he miles I’ve put on my certified premiered IS. Please note There is NO notification of this on their pre-owned paperwork or purchase agreement disputes the fact that a sticker is now in the new IS vehicles. The sales rep, Beh, did not point this out to me either. After numerous calls to the dealership, I finally received a call from the certified pre-owned manager who was sexist, patronizing and arrogantly informed me that if I “hit ONE bump in the road my entire alignment would be no good and results in the tires cupping”. He refused to answer why it was not noted on any of my purchase and certified pre-owned paperwork. He insisted Lexus installed new tires with 40k mike guarantee but could not provide documentation. Currently I have marginal tires on my vehicle after just 20k miles and am faced with replacing them because this dealership was Not honest about the issue and refuses to cover it ir make buyers aware of this issue. This manager also insisted it was a miscommunication by the service department, however, other people in the dealership also supported the IS Tire cupping issue when I spoke with them. His attitude was condescending-ie., the little woman doesn’t know what she’s talking about. I raced cars at Brainerd Speedway. Good luck. More

lousy service department. Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zer Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zero results. More

Usual good service Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience for past 20 years More

Painless quick efficient and a clean car to boot! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! More