Lexus of Maplewood - Service Center

Usual Great experience 10 years of outstanding service. Have had three Lexus cars serviced here and results are always the same - thorough and well done. Happy repeat custom 10 years of outstanding service. Have had three Lexus cars serviced here and results are always the same - thorough and well done. Happy repeat customers we are. More

Very poor quality of customer service, Is destroying Lexus This is my 3erd car bought from this dealership. I bought it from the sales person Slater who was great and no longer works there. My experience with This is my 3erd car bought from this dealership. I bought it from the sales person Slater who was great and no longer works there. My experience with service people specially Tom have been far short of my expectation with Lexus brand. I took the car for simple tire change and did not receive any update. I called 10 times and left 4 messages. Nobody got back to me ! I was Tom is my service adviser. He never answered my phone calls or messages. He finally answered and was very rude . he states angrily " I am swamped and can not update you on the car"! . I told him that the car has been there for 24 hours and nobody has updated me about it. He said angrily again that " I don not have any update " and hung up. I was shocked so much so that I believe many of these good reviews have been written by themselves. I called Lexus customer service and complained, Still nobody has called me about the car for more than 28 hours. I gotta say though , Tim who originally took the car was a gentleman and very appropriate. More

Great Service by a person I can't remember. I had awesome servicing by someone here and he did a great job with everything. He took care of my girlfriend's car and was responsive with everything I had awesome servicing by someone here and he did a great job with everything. He took care of my girlfriend's car and was responsive with everything. The problem was determined pretty quick and his service was stellar, calling, emailing and texting was on point to make sure we knew what was going on. He even recommended other options so we could decided what we wanted to do. This guy's service was A+, I would highly recommend him only if you knew who he was right? He was well dressed and went down on his knees to look under the car as much as he could, he stated we had a Y-pipe issue most likely. After running the test that was indeed the reason why the car was so loud and running poorly. There were a few minor things but the main problem was found. I believe we had our Lexus serviced 1-2 years ago and for some reason when I called and used the chat system, nobody had records of who helped us. That just didn't sit well with me, I just wanted to give credit to the person who actually put in all the effort to make sure we were taken care of. This is the reason why I am rating my review into a 3 Star and I started out wanting to give my service guy a 5 Star. More

The best service ever!!! I cannot say enough about the professional and Competent service I received. We have been doing business with Lexus of Maplewood for 15 years and h I cannot say enough about the professional and Competent service I received. We have been doing business with Lexus of Maplewood for 15 years and have never been disappointed. Thank you! Terri More

Excellent service Service writer understood clearly what needed done and didn’t attempt to add unnecessary service for my car! Noah was most accommodating and even wal Service writer understood clearly what needed done and didn’t attempt to add unnecessary service for my car! Noah was most accommodating and even walked me to my car after the transaction. More

Seventeen below service. Thomas Schultz is great to work with. He is very friendly and knowledgeable. He found that my passenger airbag was on the recall list and replaced it Thomas Schultz is great to work with. He is very friendly and knowledgeable. He found that my passenger airbag was on the recall list and replaced it the same day while letting me use a loaner car. I really appreciate that he found that important issue and had it correct. It's always a pleasure to work with Thomas. More

Service area pathetic My husband took my car in because of a low tire. He was at the dealership for over two hours and the fellow he worked with acted like it was brain sur My husband took my car in because of a low tire. He was at the dealership for over two hours and the fellow he worked with acted like it was brain surgery. It was a bead that needed fixing. Ridiculous that he had to wait over two hours plus being charged almost $50. He should have been out of there in 10 minutes with no charge. You are way over priced for what you do. More

15000 Mile Service Overall the experience went well. I would say the guys in the service bay could Improve on friendliness, customer service skills - they were not all Overall the experience went well. I would say the guys in the service bay could Improve on friendliness, customer service skills - they were not all that welcoming. Additionally since I had an appointment and they know my vehicle they should Know who I am instead of having to ask for a name. More

Amazing, quick, thorough, professional Courteous, pleasant, professional team here. Didn't try to oversell on services but instead provided a prioritized list of recommended services. Will Courteous, pleasant, professional team here. Didn't try to oversell on services but instead provided a prioritized list of recommended services. Will definitely use them again! More

New Tires I had 2 new tires put in my car. Thomas was great answered all my questions was awesome. My car was done in a timely manner. It was clean and good to I had 2 new tires put in my car. Thomas was great answered all my questions was awesome. My car was done in a timely manner. It was clean and good to go. More