Lexus of Maplewood - Service Center

Brought the car in for 20,000 mile check, windshield chip repair and any other body dings. Also got iPhone resynched. Excellent service, fixed windshield and found 2 dings which we fixed. I appreciate the he repair and any other body dings. Also got iPhone resynched. Excellent service, fixed windshield and found 2 dings which we fixed. I appreciate the help. More

Helped Me Out With Good Care I just purchased a preowned car. Within 24 hours I had a tire sensor light come on. Mike handled the service promptly and Eric got me out the door I just purchased a preowned car. Within 24 hours I had a tire sensor light come on. Mike handled the service promptly and Eric got me out the door with my gratitude. Give these fellas a bonus!! More

Got done in estimated time. Good review of past maintenance to ensure my car had not missed anything on previous service. Flexible. Cleared issue with scheduling so I could meet my appointment. maintenance to ensure my car had not missed anything on previous service. Flexible. Cleared issue with scheduling so I could meet my appointment. Friendly. More

Great experience getting new wheels & tires Got new chrome wheels for my RX350 because the old ones pitted & were covered by warranty. Tim tracked down the same style wheel and also recommended Got new chrome wheels for my RX350 because the old ones pitted & were covered by warranty. Tim tracked down the same style wheel and also recommended good replacement tires. Super happy with the new wheels- they seem much better quality than my old ones and look great on my car. Special Thanks to Tim Stearns and his team! More

Fast and Courteous Excellent service without pressure to have other services performed that you didn't bring your vehicle in for. Very professional and enjoy the free ca Excellent service without pressure to have other services performed that you didn't bring your vehicle in for. Very professional and enjoy the free carwash as well. More

Friendly and prompt First time user of dealership and very impressed with friendliness and promptness in having service done. Work done earlier than promised. Thanks for First time user of dealership and very impressed with friendliness and promptness in having service done. Work done earlier than promised. Thanks for all your convenience More

Usual Great experience 10 years of outstanding service. Have had three Lexus cars serviced here and results are always the same - thorough and well done. Happy repeat custom 10 years of outstanding service. Have had three Lexus cars serviced here and results are always the same - thorough and well done. Happy repeat customers we are. More

Very poor quality of customer service, Is destroying Lexus This is my 3erd car bought from this dealership. I bought it from the sales person Slater who was great and no longer works there. My experience with This is my 3erd car bought from this dealership. I bought it from the sales person Slater who was great and no longer works there. My experience with service people specially Tom have been far short of my expectation with Lexus brand. I took the car for simple tire change and did not receive any update. I called 10 times and left 4 messages. Nobody got back to me ! I was Tom is my service adviser. He never answered my phone calls or messages. He finally answered and was very rude . he states angrily " I am swamped and can not update you on the car"! . I told him that the car has been there for 24 hours and nobody has updated me about it. He said angrily again that " I don not have any update " and hung up. I was shocked so much so that I believe many of these good reviews have been written by themselves. I called Lexus customer service and complained, Still nobody has called me about the car for more than 28 hours. I gotta say though , Tim who originally took the car was a gentleman and very appropriate. More

Great Service by a person I can't remember. I had awesome servicing by someone here and he did a great job with everything. He took care of my girlfriend's car and was responsive with everything I had awesome servicing by someone here and he did a great job with everything. He took care of my girlfriend's car and was responsive with everything. The problem was determined pretty quick and his service was stellar, calling, emailing and texting was on point to make sure we knew what was going on. He even recommended other options so we could decided what we wanted to do. This guy's service was A+, I would highly recommend him only if you knew who he was right? He was well dressed and went down on his knees to look under the car as much as he could, he stated we had a Y-pipe issue most likely. After running the test that was indeed the reason why the car was so loud and running poorly. There were a few minor things but the main problem was found. I believe we had our Lexus serviced 1-2 years ago and for some reason when I called and used the chat system, nobody had records of who helped us. That just didn't sit well with me, I just wanted to give credit to the person who actually put in all the effort to make sure we were taken care of. This is the reason why I am rating my review into a 3 Star and I started out wanting to give my service guy a 5 Star. More

The best service ever!!! I cannot say enough about the professional and Competent service I received. We have been doing business with Lexus of Maplewood for 15 years and h I cannot say enough about the professional and Competent service I received. We have been doing business with Lexus of Maplewood for 15 years and have never been disappointed. Thank you! Terri More