Lexus of Maplewood - Service Center

I expect and always receive excellent service from Lexus of Maplewood. Tom was efficient and professional and was very confident in his recommendations. Thank you. of Maplewood. Tom was efficient and professional and was very confident in his recommendations. Thank you. More

They contacted me to let me know my vehicle was due for a service and a recall issue fix. Scheduling was easy lots of options. Dropping the car off was easy. Very polite staff answered all my questions. Serv service and a recall issue fix. Scheduling was easy lots of options. Dropping the car off was easy. Very polite staff answered all my questions. Service was performed in a reasonable time and pick up went smoothly. More

Steve was extremely competent and efficient. He met our need to have a loaner over the weekend with a car of comparative size and response. Expense was accurate with projection. Will use Maplewood when in need to have a loaner over the weekend with a car of comparative size and response. Expense was accurate with projection. Will use Maplewood when in Minnesota. More

All I wanted/needed was an oil change. I was upsold a "package" that was supposed to include an oil change and it wasn't done. I had to go to an instant oil change to get what I needed at that point. Ter "package" that was supposed to include an oil change and it wasn't done. I had to go to an instant oil change to get what I needed at that point. Terrible terrible experience with a dealership, Not a fan of new ownership and will not return ever. Other options in MN and hopefully not owned by same company. Lori D was technician that accepted full responsibility too late, More

I took my Lexus in for warranty repair and they guaranteed me a loaner car. No loaner car. Had to wait 3 hours. Terrible Service!!!!!!!!! guaranteed me a loaner car. No loaner car. Had to wait 3 hours. Terrible Service!!!!!!!!! More

I had a service appt today for a recall on my vehicle. When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tr When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tried to explain that I could not stay for the appt due to a previous commitment and he said: " I feel ya" What kind of response was that?! When I said I needed to cancel and left, no one offered me any options or asked to reschedule. Nobody cared and I surely did not feel like a valued customer. On your website you state that you want every service appointment to be a positive experience through exceptional service. This was not. Just want to remind you that there are other luxury car dealers out there. Susan More

service Got it done sooner than expected. Long time service client. I forgot my building key in the car and Derek got back to me. The car was ready so I didn Got it done sooner than expected. Long time service client. I forgot my building key in the car and Derek got back to me. The car was ready so I didn't get locked out of my place. More

I worked with a great young man, Thomas. He went far beyond what was necessary!! Thomas saved me some money on my visit along with filling up my gas tank. He was very helpful in figuring out two thi beyond what was necessary!! Thomas saved me some money on my visit along with filling up my gas tank. He was very helpful in figuring out two things in my car I haven’t been able to do. He also wore a mask and did social distancing. Wonderful man More

Service center always treats us right. Baird and Mike in service are always pleasant, have always returned our calls promptly if we leave a message and are very accommodating when we call f Baird and Mike in service are always pleasant, have always returned our calls promptly if we leave a message and are very accommodating when we call for an appointment. More

My experience here is really bad, they rushing you and wanna sale their product so much.. make me feel uncomfortable. I’m not recommend anyone to come here! wanna sale their product so much.. make me feel uncomfortable. I’m not recommend anyone to come here! More