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Lexus of Maplewood - Service Center
Maplewood, MN
661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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661 Reviews of Lexus of Maplewood - Service Center
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June 25, 2021
The representative was courteous and explained what was being done in a helpful manner. They were prompt with the appointment time and in explaining the extra thing that had to be done. being done in a helpful manner. They were prompt with the appointment time and in explaining the extra thing that had to be done. More
by Teresa Groppoli
Employees Worked With
Michael Mullan
June 04, 2021
Nail in tire that necessitated a new tire- not happy about that, but service was great! Drove in With tire pressure light on- the intake team spotted a nail. Tire in stock- able to replace right away. about that, but service was great! Drove in With tire pressure light on- the intake team spotted a nail. Tire in stock- able to replace right away. More
by Kjking568
Employees Worked With
Shawn Moorhead
May 29, 2021
Excellent! No surprises, honest opinions. Looked for ways to save me money on the repair. Nothing rushed. And very professional treatment. I can highly recommend. ways to save me money on the repair. Nothing rushed. And very professional treatment. I can highly recommend. More
by Traveler
Employees Worked With
Tom Schultz, Kevin Kriegshauser, Albert Llaurado, Baird Swan, Michael Mullan, Eric Hammerschmidt, Kimberly Kernstock
May 28, 2021
The service we receive is always outstanding. This time was no exception. We used the valet service and we had exceptional service. Shawn, Megan and Cha were all very professional and listened to what we n was no exception. We used the valet service and we had exceptional service. Shawn, Megan and Cha were all very professional and listened to what we needed and followed through on their delivery and service. Thank you! More
by Karilward
Employees Worked With
Shawn and Megan and Cha.
May 20, 2021
This dealership is perfectly positioned at the crossroads of excellent service & repairs and a personable & friendly staff. Thomas in the Service Department will take the time to educate you about any repair of excellent service & repairs and a personable & friendly staff. Thomas in the Service Department will take the time to educate you about any repairs, explaining how the part functions and even showing you (if possible) on your vehicle where a repair will be required during a future visit. More
by LexusesRun4Eva
Employees Worked With
Tom Schultz, Baird Swan
May 15, 2021
Tom was great to work with. Always kept me in the loop. Was able to get me in as soon as the parts got in. HONEST and GREAT service rep to work with. Was able to get me in as soon as the parts got in. HONEST and GREAT service rep to work with. More
by yangkong83
Employees Worked With
Tom Schultz
May 13, 2021
Shawn Moorhead was the Service Advisor. Service was excellent. I look forward to working with your group for future needs. Jared in Parts was especially helpful and efficient. Thank you. excellent. I look forward to working with your group for future needs. Jared in Parts was especially helpful and efficient. Thank you. More
by nsmatzek
Employees Worked With
Shawn Moorhead, Benjamin M, Jared in Parts Dept.
April 06, 2021
Always a pleasure to have my vehicle maintenance performed at this facility. Wait time was minimal while waiting for the work to be performed. Tom, the associate, was very helpful checking me in to performed at this facility. Wait time was minimal while waiting for the work to be performed. Tom, the associate, was very helpful checking me in to the facility. More
by TerryG.
Employees Worked With
Tom Schultz
March 16, 2021
Very professional, patient, thorough and timely with Customers. He works customers through all the repair options, and makes recommendations based on industry best practices and repair parts. Customers. He works customers through all the repair options, and makes recommendations based on industry best practices and repair parts. More
by Sunday
Employees Worked With
Tom Schultz
March 15, 2021
Lexus of Maplewood,MN is truly about customer service and going the extra mile which Tom Schultz the manager did with aces and was great. going the extra mile which Tom Schultz the manager did with aces and was great. More
by japlightning
Employees Worked With
People in the shop., Tom Schultz
