Lexus of Maplewood - Service Center

Outstanding & professional staff. I’ve had 6 Lexus since 2007 and this is the best dealership I have visited. Driving from California I encountered service problems and called the closest dealership that w 2007 and this is the best dealership I have visited. Driving from California I encountered service problems and called the closest dealership that was 84 miles away. I was told to bring my 2021 300h in and their shop foreman would be waiting for my arrival. When I arrived they immediately took charge and expedited the issues and completed the repair within 1 hour. More

Good job. Will return for follow on service.I Only had Good job. Will return for follow on service. I Only had inspection and tire rotation. Good job. Will return for follow on service. I Only had inspection and tire rotation. More

Excellent service! Appointment was on time. All questions were answered. Customer lounge was well supplied! were answered. Customer lounge was well supplied! More

Mike was my customer service rep, and he was exceptional. Told me how long it would take, explained what service was performed, advised me to make annual service appointments, and took the time to help me w Told me how long it would take, explained what service was performed, advised me to make annual service appointments, and took the time to help me with settings on the dash display panel. This was my first visit to Maplewood Lexus, and I will return. More

Professional, courteous, and always sharp and clean. Excellent waiting room with fresh coffee. I do miss the donuts. clean. Excellent waiting room with fresh coffee. I do miss the donuts. More

Always a pleasure to deal with the Service Department at Lexus of Maplewood. They were ready for me when I arrived. Sat down with Service desk in an immaculate office. Was listened to about the issues with Lexus of Maplewood. They were ready for me when I arrived. Sat down with Service desk in an immaculate office. Was listened to about the issues with my car. Received a printed copy of the estimate and was told I’d receive a text or email as to results of a full inspection. I was given a brand new vehicle as a loaner at no charge. I then received more information as to other repairs my vehicle needed which I could approve or decline. After the repairs I received a text that my vehicle was ready for pick up. It was ready and had been washed when I arrived. Service agent explained all the repairs that had been performed. There were no surprises. All very courteous, professional and friendly. There was nothing that could have been done better. More

Michael Mullan is an excellent service representative who listens to my specific requests and then professionally recommends additional services specified per maintenance guidelines without high pressure sal listens to my specific requests and then professionally recommends additional services specified per maintenance guidelines without high pressure salesmanship. That makes for a lasting relationship. More

I always enjoy working with Thomas in Service. He is very professional, extremely knowledgeable, friendly and provides excellent customer service every time I am there. professional, extremely knowledgeable, friendly and provides excellent customer service every time I am there. More

I always spend more then I plan for. However the quality of the service is top notch. Kyle my service manager is the best! I appreciate the car wash. of the service is top notch. Kyle my service manager is the best! I appreciate the car wash. More

Michael was professional, courteous, on top of everything. He gave me options and explained each thoroughly. Great service and timely. Great car. Love my Lexus. everything. He gave me options and explained each thoroughly. Great service and timely. Great car. Love my Lexus. More