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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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November 29, 2021

Always a smooth process at Lexus of Maplewood. Affordable and convenient scheduling process. Looking forward to working with Mike in the future. More

by JHAGGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Nov 30, 2021 -

Lexus of Maplewood responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 19, 2021

Checking in/out and wait time at the service department was extreemly slow and disorganized. More

by espiess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tredwell, Christian Hobbs, Kimberly Kernstock
Nov 22, 2021 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (651) 483-6111 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com, 651-415-2404

November 08, 2021

Thomas provides excellent service and is always friendly. The dealership always looks great. We are very comfortable and happy to take our car here for service. More

by hue12113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Nov 09, 2021 -

Lexus of Maplewood responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Lexus of Maplewood as your first choice for service!

November 05, 2021

Angel was very professional and thorough as a service writer for Lexus of Maplewood. I highly recommend this dealership! More

by captainbrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Kimberly Kernstock
Nov 08, 2021 -

Lexus of Maplewood responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

November 03, 2021

Service people there are very friendly. A detailed check list of my car is given to me. More

by zliu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Nov 06, 2021 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction, Zliu! Please let us know if there is ever anything else we can assist you with. Safe travels!

November 01, 2021

Mike was very professional and courteous, even though it was crazy busy. Thank you; I appreciate the good service. More

by ISowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Nov 01, 2021 -

ISowner responded

Na

October 26, 2021

Good service, pleasant staff, easy to schedule a service appointment, cost and time as predicted. More

by M.cullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Oct 27, 2021 -

Lexus of Maplewood responded

Hello, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

October 25, 2021

The staff is professional & the quality of the work is excellent. I trust their recommendations. More

by Thomas.youngberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Oct 26, 2021 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 24, 2021

Lexus in Maplewood MN has the most helpful Service Advisor. His name is Kyle T. I had an appointment to do an oil change and I also asked about purchasing tires. Both of these were done today. I a More

by Scallops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Oct 26, 2021 -

Lexus of Maplewood responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 22, 2021

I had my IS in for a 10k service. Nothing major needed to be done, but they treated me well and everything was done professionally and in a timely manner. This is true both at the service desk and by the te More

by Frantzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Frantz, Tom Schultz
Oct 26, 2021 -

Lexus of Maplewood responded

Hi Frantzy, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

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