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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
660 Reviews

659 Reviews of Lexus of Maplewood - Service Center

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January 28, 2022

Excellent service and helpful staff, great customer service wait area and timely service work completion! More

by Larry.Bergum 49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Maunu, Tom Schultz
Report | Print
Jan 30, 2022 -

Lexus of Maplewood responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 26, 2022

Thomas Schultz was, once again, extremely helpful and pleasant to deal with. He went out of his way to make my experience a good one. More

by Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Jan 28, 2022 -

Lexus of Maplewood responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2022

Knowledgeable and expedient group of professionals. I’d highly recommend Lexus of Maplewood for your automotive needs. More

by mike.flaiani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 28, 2022 -

Lexus of Maplewood responded

Hi there, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 22, 2022

The service crew is wonderful, however, they tend to spring up surprise service recommendations. Went for a regular oil change service and they informed me that by brakes needed to be replaced - yet i More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Jan 25, 2022 -

Lexus of Maplewood responded

Hello John, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com, 651-415-2404 so we can assist you further.

January 21, 2022

Very Professional, Friendly Service. Very thorough explaining to me what my car needed done. Very timely. More

by creneeochs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Jan 25, 2022 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2022

Having a loaner made a big difference. Part was ordered for next day installation. Excellent communication. More

by paul.v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 24, 2022 -

Lexus of Maplewood responded

Hi Paul, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 19, 2022

Doug P, in service, was excellent. Despite not having extra loaner cars available-he made it happen. He totally made the experience of unexpected car repair less painful! More

by tlrn2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug P.
Report | Print
Jan 21, 2022 -

Lexus of Maplewood responded

Hello, we are pleased to hear about your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our team member Doug was so helpful! We hope you continue to choose us for all your automotive needs! Have a great day!

January 17, 2022

Great service, friendly and knowledgeable staff. Love the waiting area. Very nice and accommodating. Would recommend this dealership. More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Jan 19, 2022 -

Lexus of Maplewood responded

Hello Shelley, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2022

Very helpful and thorough. Went above and beyond to get my car repaired including a new windshield- also helped me with the Lexus app! Terrific customer service!!! More

by Connie.Kitzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Jakob Johnson, Bobby Amirislani
Report | Print
Jan 17, 2022 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 12, 2022

They took care of everything I requested and finished when they said the would. I am so pleased ! More

by Judithsmamabear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
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