Lexus of Maplewood - Service Center

The service crew is wonderful, however, they tend to spring up surprise service recommendations. Went for a regular oil change service and they informed me that by brakes needed to be replaced - yet i spring up surprise service recommendations. Went for a regular oil change service and they informed me that by brakes needed to be replaced - yet in my previous service (4 months ago) they indicated that all the brakes were in good (green) condition! More

Very Professional, Friendly Service. Very thorough explaining to me what my car needed done. Very timely. explaining to me what my car needed done. Very timely. More

Having a loaner made a big difference. Part was ordered for next day installation. Excellent communication. for next day installation. Excellent communication. More

Doug P, in service, was excellent. Despite not having extra loaner cars available-he made it happen. He totally made the experience of unexpected car repair less painful! extra loaner cars available-he made it happen. He totally made the experience of unexpected car repair less painful! More

Great service, friendly and knowledgeable staff. Love the waiting area. Very nice and accommodating. Would recommend this dealership. waiting area. Very nice and accommodating. Would recommend this dealership. More

Very helpful and thorough. Went above and beyond to get my car repaired including a new windshield- also helped me with the Lexus app! Terrific customer service!!! my car repaired including a new windshield- also helped me with the Lexus app! Terrific customer service!!! More

Always on time service and fair pricesWould recommend Always on time service and fair prices Would recommend the service Department- very knowledgeable- leaving vehicle clean and washed Always on time service and fair prices Would recommend the service Department- very knowledgeable- leaving vehicle clean and washed More

Once Tom Schultz corrected my account and service record, proceeded with oil change. The alignment which should have occurred at the 15,000 check was done today. I’m not sure why the alignment at 15,000 proceeded with oil change. The alignment which should have occurred at the 15,000 check was done today. I’m not sure why the alignment at 15,000 miles was not performed at that time. Added tire wear with needed alignment is concerning. Secondly, I purchased this certified vehicle with approximately 13,000-14,000 miles and I wonder why an alignment was not done prior to sale. I don’t drive any vehicle hard enough to warrant an alignment especially when I’ve added only approximately 5,000 miles since purchasing. I would appreciate a response to this review. This is not the first time I’ve questioned this service department. More

The service are really professional. The people who does scheduling for services have poor communication. scheduling for services have poor communication. More