Lexus of Maplewood - Service Center

They were right on when it came to time of service. They did a good job but my car didn’t need much, only an oil change and good washing. I like Lexus ver much! They did a good job but my car didn’t need much, only an oil change and good washing. I like Lexus ver much! More

I trust and respect all the people that have helped me at the Maplewood dealership. They in turn treat me with respect and often go the extra measure to make my experience a good one. the Maplewood dealership. They in turn treat me with respect and often go the extra measure to make my experience a good one. More

I was worried about the cost of owning a Lexus but Maplewood Lexus has been nothing but a dream to work with. Their friendly staff and their willingness to treat you right goes above and beyond. Than Maplewood Lexus has been nothing but a dream to work with. Their friendly staff and their willingness to treat you right goes above and beyond. Thank you to Jessica, Thomas, mike and Kevin in service for all the help when dealing with automotive drama and thank you to all the techs and runners for making my experience a positive one. Definitely worth every penny! More

Had service done. Jackie was very helpful and pleasant. My car was done when she said it would be. Jackie was very helpful and pleasant. My car was done when she said it would be. More

Brought my car in for service and was told I had a coolant leak. Estimate for repairs was $2000. Was told by the service technician that it was “one of the worst he’s ever seen” and that this “happens coolant leak. Estimate for repairs was $2000. Was told by the service technician that it was “one of the worst he’s ever seen” and that this “happens a lot with RX 350s.” Felt pressured to leave it there as I was able to get a loaner right away! Brought my car to another repair shop & they could find no leakage it was bone dry! I was given fake pictures from Lexus. The other auto body repair shop said it wasn’t even my car! Beware of scam artist- out right lies. Writing this so other customers do not have the same experience. More

Brought my car in as the transmission seemed to have a lag. First time in and had heard great things about the dealership. Couldn’t have been more disappointed. They took over two hours to do a diagnostic lag. First time in and had heard great things about the dealership. Couldn’t have been more disappointed. They took over two hours to do a diagnostic. Found no stored faults. I specifically asked them to drive with the service technician to explain the issue. They were not interested in letting me do that. Proceeded to tell me I needed a new transmission and a timing cover replaced as it was leaking oil. In all, said I needed over $15K in repairs. Brought it to another shop to get a 2nd opinion and they said it was likely my alternator not the transmission as their diagnostics showed that there was not enough power. And said that there was nothing leaking from my car. Cost for repairs will be less than $2K. Will definitely not be back to this dealership. More

Excellent check in and timely service. Love the wait area. Overall a pleasant experience as usual. Love the wait area. Overall a pleasant experience as usual. More

Bought a CPO 2014 GX460 in 2020. Our service reps Mike Mullen and Angel went out of their way to make sure we were satisfied with the work done. We are nearing the end of the 2 year Our service reps Mike Mullen and Angel went out of their way to make sure we were satisfied with the work done. We are nearing the end of the 2 year Lexus warranty and had some small but important issues that have finally been fixed! More

Quality work but today my routine maintenance took 2 hours. I had an appointment, too. hours. I had an appointment, too. More

Courteous and prompt. My recall part was delayed but the great loaner car was perfect My recall part was delayed but the great loaner car was perfect More