Lexus of Maplewood - Service Center

Accommodating, warm, friendly. Made appointment at Lexus in Wayzatta, was able to get me in even-though the wait was long. Made appointment at Lexus in Wayzatta, was able to get me in even-though the wait was long. More

Ali, the sales/service advisor was great. However, the attendant who was on duty when I returned the loaner to pick up my car give me the worst customer service I've ever experienced at Lexu However, the attendant who was on duty when I returned the loaner to pick up my car give me the worst customer service I've ever experienced at Lexus. As usual, customers would wait in the vehicle & an attendant would approach. When I arrived he was attending to others & saw me, so I waited. When he was done, he went back to the desk & just stood there. I got out of the car to ask if he was waiting for someone else to attend to me, and he said "no, just leave the key in the car & go to your service advisor. They'll help you." Got in, Ali was busy with another customer but acknowledged me & asked her colleague to attend to me since she was busy. Both of them were excellent & I was out in no time. More

Mike is great to work with . He is informative and helpful. That is refreshing. service was timely. He is informative and helpful. That is refreshing. service was timely. More

Lexus of Maplewood has no equal. It is the best dealership I have ever dealt with. Everyone at the dealership is a professional and it is a pleasure to take my car to them for serv It is the best dealership I have ever dealt with. Everyone at the dealership is a professional and it is a pleasure to take my car to them for service. One of the best reasons, and there are many, for owning a Lexus, is the excellent service Lexus provides to its customers. More

Thomas Schultz is very nice, professional, friendly and great customer service. I would rate 10 out of 10 for me. great customer service. I would rate 10 out of 10 for me. More

Amazing dealership to go for service! The customer service is outstanding here! The staff is very experienced and they get your vehicle done in a timely manner! The customer service is outstanding here! The staff is very experienced and they get your vehicle done in a timely manner! More

Mike did a great job of explaining what was going to be done to my vehicle. How long it would take and the cost. done to my vehicle. How long it would take and the cost. More

Don’t know much about dealership, but I good service from Kyle, the service rep. Kyle, the service rep. More

Lexus of Maplewood has the most professional service team that I’ve experienced In many years of owning autos. They are quick to respond to any concerns I’ve raised and are good about keeping me up to date that I’ve experienced In many years of owning autos. They are quick to respond to any concerns I’ve raised and are good about keeping me up to date on the status of work being performed. Since I’m now a “waiter”, I enjoy the comforts of their well-appointed service lounge. On the occasions when multi-day service has been required, arrangements for a loaner car have been handled efficiently and I have invariably left in a vehicle nicer than the one I dove in for service. More

Excellent staff and very nice waiting rooms. The personal always make you feel like you are the only customer in the building. The personal always make you feel like you are the only customer in the building. More