Lexus of Maplewood - Service Center

Excellent service and very friendly customer relations. The service adviser Doug was very helpful. The free car wash was a real bonus. The service adviser Doug was very helpful. The free car wash was a real bonus. More

Professional service department employees. They pay attention to every detail. Waiting areas are set up nicely. They pay attention to every detail. Waiting areas are set up nicely. More

My complaint is that I had trouble scheduling the appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no r appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no response to my first message, so a few days later I left another message. I got a response to my second message. I asked about this way of scheduling… calls were from Wayzata instead of Maplewood. Rep said they are busy with online calls so can’t answer the incoming calls. I am glad i specified Maplewood, because I was automatically being scheduled in Wayzata.This is poor customer service. I got better service at Toyota,down the road. More

Outstanding job by Tim Frederick and the New Vehicle prep team. Thank you for everything. team. Thank you for everything. More

Staff were prompt and welcoming. Angel arranged to have Josh orient me to the phone features after the car appointment was completed. Offered water and coffee and asked if there wa Angel arranged to have Josh orient me to the phone features after the car appointment was completed. Offered water and coffee and asked if there was anything else we needed before we left. Car appointment was completed on time as promised. Thank you More

I was pleased with the service and courteous manner in which I was treated. I’ll continue to use Lexus of Maplewood as my service provider. which I was treated. I’ll continue to use Lexus of Maplewood as my service provider. More

Excellant service. Reasonable prices. Keep you informed of your vehicles service progress. Can't beat the valet service picking up the vehicle at your home and deliv Reasonable prices. Keep you informed of your vehicles service progress. Can't beat the valet service picking up the vehicle at your home and delivering It back when the service is completed. More

I took the car in for an electrical problem and it still is not solved. They took 2 hours and could not solve problem. Will consult someone else with a higher brain power. is not solved. They took 2 hours and could not solve problem. Will consult someone else with a higher brain power. More

Another great experience at Lexus of Maplewood! Service is terrific and everyone is great. We’ve purchased several cars at this dealership and will continue to do so. We highly recommend them. Service is terrific and everyone is great. We’ve purchased several cars at this dealership and will continue to do so. We highly recommend them. More

My experience was 100 % positive solely due to my customer experience rep (Ali Dilger). She was kind, courteous, and very professional when handling my service needs. If I one’d a car dealership I wo customer experience rep (Ali Dilger). She was kind, courteous, and very professional when handling my service needs. If I one’d a car dealership I would have tried to hire her away. More