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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
659 Reviews

659 Reviews of Lexus of Maplewood - Service Center

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November 10, 2022

Michael was good, wait was long. The wait to see what fixes are needed is long. Staff could be friendly, even if it's not they're client. Smile goes a long way. Blond guy with long h More

by DaveLex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Nov 15, 2022 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us, Davelex! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

October 28, 2022

The service was prompt and the service employees were courteous. When I had questions, they were answered. More

by 14ES350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer
Oct 31, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, 14es350! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 25, 2022

Professional, kind and informative was the experience I received and just kept things simple and easy More

by G-Asunción
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Oct 30, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, G-asunción! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 20, 2022

Terrible service here! I was told I needed service on my engine & brought it to another service shop & was told my car had no issues. This is a stealership!! More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Pfeffer
Oct 24, 2022 -

Lexus of Maplewood responded

Carol L, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. I tried to locate you in our customer data base and was unable. I would like the opportunity to personally review the recommendations and re-inspect your vehicle at no charge to you. Please contact me at 651-494-6741. Kevin Kriegshauser, Service Director.

October 20, 2022

The service department is outstanding. Customer Service rep Josiah was attentive and friendly while taking notes on the odd clunking noise in my car that I wanted fixed. The issue was res More

by Nan_54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josiah Hass
Oct 24, 2022 -

Lexus of Maplewood responded

We're glad to hear that everything was completed to your satisfaction, Nan_54! Please let us know if there is ever anything else we can assist you with.

October 18, 2022

Good customer service. Reliable, efficient service. Even cleaned the car inside and out. Will return. More

by mikeandmariannedavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Oct 22, 2022 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 14, 2022

Very good customer service , my car done on the time. And the service writer is very helpful and he also doing a excellent job. More

by Joey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Oct 19, 2022 -

Lexus of Maplewood responded

Hi Joey, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Oct 20, 2022 -

Joey responded

I will definitely go back again for my next service. Thanks

October 13, 2022

Awesome service Mike is great and always very helpful. Lexus is lucky to have him. More

by mtmadden1760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Oct 17, 2022 -

Lexus of Maplewood responded

Hi, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

September 28, 2022

Amazing help when help was needed. Service advisors are excellent. Got me a loaner when I needed it and got my service done ahead of schedule. More

by syrunkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali, Tom Schultz
Oct 01, 2022 -

Lexus of Maplewood responded

Hi Syrunkel, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

September 27, 2022

The service lady was absolutely amazing she was very helpful/friendly She took care of my care on time very professional. Since I was rushing to get to my work, she made sure I am not let for it. More

by Samiya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Kernstock
Sep 30, 2022 -

Lexus of Maplewood responded

Hi Samiya, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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