Lexus of Maplewood - Service Center

Terrible service here! I was told I needed service on my engine & brought it to another service shop & was told my car had no issues. This is a stealership!! I was told I needed service on my engine & brought it to another service shop & was told my car had no issues. This is a stealership!! More

The service department is outstanding. Customer Service rep Josiah was attentive and friendly while taking notes on the odd clunking noise in my car that I wanted fixed. The issue was res Customer Service rep Josiah was attentive and friendly while taking notes on the odd clunking noise in my car that I wanted fixed. The issue was resolved and I am so happy. Thanks More

Good customer service. Reliable, efficient service. Even cleaned the car inside and out. Will return. Reliable, efficient service. Even cleaned the car inside and out. Will return. More

Very good customer service , my car done on the time. And the service writer is very helpful and he also doing a excellent job. And the service writer is very helpful and he also doing a excellent job. More

Awesome service Mike is great and always very helpful. Lexus is lucky to have him. Lexus is lucky to have him. More

Amazing help when help was needed. Service advisors are excellent. Got me a loaner when I needed it and got my service done ahead of schedule. Service advisors are excellent. Got me a loaner when I needed it and got my service done ahead of schedule. More

Excellent service and very friendly customer relations. The service adviser Doug was very helpful. The free car wash was a real bonus. The service adviser Doug was very helpful. The free car wash was a real bonus. More

The service lady was absolutely amazing she was very helpful/friendly She took care of my care on time very professional. Since I was rushing to get to my work, she made sure I am not let for it. helpful/friendly She took care of my care on time very professional. Since I was rushing to get to my work, she made sure I am not let for it. More

Professional service department employees. They pay attention to every detail. Waiting areas are set up nicely. They pay attention to every detail. Waiting areas are set up nicely. More

My complaint is that I had trouble scheduling the appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no r appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no response to my first message, so a few days later I left another message. I got a response to my second message. I asked about this way of scheduling… calls were from Wayzata instead of Maplewood. Rep said they are busy with online calls so can’t answer the incoming calls. I am glad i specified Maplewood, because I was automatically being scheduled in Wayzata.This is poor customer service. I got better service at Toyota,down the road. More