Lexus of Maplewood - Service Center

They were able to get me in the next day for an appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than expected. I received a text from the service advisor with a cell phone to contact him directly if there were any questions. I also received a text when it was done with a video of the car and the inspection report. Quick checkout also and everyone was friendly. More

I had a great experience at Lexus of Maplewood. i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organize i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organized and a great communicator. She went out of her way to fit me in the same day I called, provided a loaner, and kept me apprised of what to expect every step of the way, I would highly recommend Ali and the dealership. Five stars! More

They were very professional and the service was done on time. They answered all my questions with the full satisfaction. time. They answered all my questions with the full satisfaction. More

Everyone is very friendly and helpful every time I visit. The facility is also very clean and inviting. The facility is also very clean and inviting. More

Always dependable. Always a good experience. Any questions or problems I have I choose going to this dealer. The service people are always very pleasant. It is always g Always a good experience. Any questions or problems I have I choose going to this dealer. The service people are always very pleasant. It is always great to wait with a beverage read or watch tv in a very comfortable environment. I have never been upset going to this dealer. More

The people at the dealership were prompt, and knowledgeable. They explained the things they needed to do in as much detail as I needed. I am new to Minnesota, was happy with the dealership and it knowledgeable. They explained the things they needed to do in as much detail as I needed. I am new to Minnesota, was happy with the dealership and its people and I will recommend them and return. More

I requested a quote for a replacement battery a few times via Lexus online. Received a call about a very engaging sales person wanting to sell me a car. However, I already have a Lexus and just looking for via Lexus online. Received a call about a very engaging sales person wanting to sell me a car. However, I already have a Lexus and just looking for service. Both Maplewood and Wayzata service departments totally suck! Like I’ll never buy another Lexus, as it’s way too burdensome and frustrating for even the simplest of maintenance…like wiper blades, battery, breaks. Every time they pressure me to buy a new vehicle. The sales person told me he would take care of ensuring I got a battery quote. That was 2 weeks ago…zero call to 2 requests. Don’t buy Lexus…I’ve regretted it ever sense. More

Mike did a great job taking care of and listening to my concerns. He took the time to show me how to use a feature i was confused about. concerns. He took the time to show me how to use a feature i was confused about. More

Compared to the service my daughter received at Cadillac a few days earlier, I would not take my car back to Lexus for service, if I could help it. Long waits to talk to service person, who was unfriendly, a few days earlier, I would not take my car back to Lexus for service, if I could help it. Long waits to talk to service person, who was unfriendly, and delay getting my car back when ready, left me frustrated. I love my car, and used to love the service there, but no more. More

Josiah Hass service was great and provide me a warm hospitality. Thank you so much! hospitality. Thank you so much! More