Lexus of Maplewood - Service Center

Good service. Nice people working. Comfortable waiting area. Ana the representative was great. Thank you. Nice people working. Comfortable waiting area. Ana the representative was great. Thank you. More

My service experience was great. Check in went on time. Kyle explained the details of what would happen and answered my questions. Check in went on time. Kyle explained the details of what would happen and answered my questions. More

The dealership is outstanding in terms of courtesies, decor, and organization. Time and cost estimates fall within the final result. When questions are raised, concise and accurate responses are receive decor, and organization. Time and cost estimates fall within the final result. When questions are raised, concise and accurate responses are received. Follow up on a request for further information was conveyed promptly. Mike, my service advisor, was particularly helpful in guiding through the process. More

Mtnce was scheduled and dealership was ready when I arrived very friendly informative and knowledgeable arrived very friendly informative and knowledgeable More

Wonderful experience today. Service writer Josiah was new to me and did an exceptional job explaining what should be done. Car was done when promised and beautifully clean. Service writer Josiah was new to me and did an exceptional job explaining what should be done. Car was done when promised and beautifully clean. More

In general, I am happy with Lexus of Maplewood. Can’t say I am overly pleased with Thomas Schultz, the service advisor I have been connected with. He is a little slow in responding to inquiries. Can’t say I am overly pleased with Thomas Schultz, the service advisor I have been connected with. He is a little slow in responding to inquiries. For example, sent question last week about warranty issue where waiting for part, and still no response. Left VM this morning to follow up and still no reply by text or voice.. I was told he was in, and should call this morning— but have not heard from him. I asked to speak to manager about a month ago regarding warranty and he called back and gave me a temporary work around at least. Not the greatest solution but the best possible until this part comes in. ( I have been waiting since August, 2022).. More

Kyle of Lexus Maplewood was really helpful in explaining the inspection and maintenance for my car. The service was quick. the inspection and maintenance for my car. The service was quick. More

They were able to get me in the next day for an appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than expected. I received a text from the service advisor with a cell phone to contact him directly if there were any questions. I also received a text when it was done with a video of the car and the inspection report. Quick checkout also and everyone was friendly. More

I had a great experience at Lexus of Maplewood. i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organize i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organized and a great communicator. She went out of her way to fit me in the same day I called, provided a loaner, and kept me apprised of what to expect every step of the way, I would highly recommend Ali and the dealership. Five stars! More

They were very professional and the service was done on time. They answered all my questions with the full satisfaction. time. They answered all my questions with the full satisfaction. More