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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
664 Reviews

664 Reviews of Lexus of Maplewood - Service Center

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February 20, 2025

Simply beyond First Class Service My battery died on an extremely cold day in MN and started talking with Lexus Wayzata and ended up getting battery replaced by MapleWood. Britanni was so kind and was conc More

by chutinstar57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britanni Paul and others
Feb 23, 2025 -

Lexus of Maplewood responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Very responsive and very thorough in the explanation of the problems with why the car was not Also very timely with the repairs, and the ability to borrow a loaner car. Thanks so much, Zach❣️ More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 18, 2025 -

Lexus of Maplewood responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

January 14, 2025

Excellent Good customer service . Bob was courteous and very helpful. Tech support was good. Work performed timely. More

by Margarita Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 16, 2025 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Thank you, and have a fantastic day!

January 13, 2025

Maplewood Lexus is the Absolute best . I love having Doug Pfeffer take care and service my vehicle. Every At the dealership is very professional. More

by Greg R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
Jan 14, 2025 -

Lexus of Maplewood responded

Hi Greg, thanks for your great review, and for giving our dealership such a five star rating! Have a wonderful day!

January 12, 2025

Great experience for the first service with my new Lexus. Thank you. It was too cold to have car washed so they filled my gas. More

by jeannefelten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Jan 14, 2025 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 23, 2024

Bob was very friendly, knowledgeable and helpful. he explained everything and greeted me with a smile. Lexus has top notch service at this dealership! Thank you Bob. More

by Raj Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 25, 2024 -

Lexus of Maplewood responded

We're glad to hear our Staff took such great care of you, Raj! We hope we can continue to be of service to you down the road!

December 11, 2024

I received some great insights on tire & wheel selection at Maplewood Lexus during my visit today. More

by hollandjohnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Dec 13, 2024 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

December 09, 2024

I had a great experience at Lexus Maplewood they were very kind, efficient and went above and beyond! More

by Sndyhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 12, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Lexus of Maplewood is friendly and very nice dealership. The workmanship is done perfectly.. . All the employees are friendly and courteous. More

by Dot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember service gentleman’s name
Nov 19, 2024 -

Lexus of Maplewood responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2024

Had 10:30 appointment for oil change and tire rotation. I arrived at 10:20. Service was completed at 1:30. That’s 3 hours. Literally twice as long as necessary. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 14, 2024 -

Lexus of Maplewood responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

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