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Lexus of Maplewood

Maplewood, MN

4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

December 13, 2017

Replacement of Takita airbag. Prompt, professional & personalable! We recommend Lexus of Maplewood to everyone! Love working w/ them since 2005. They make servicing our vechicle More

by Cindy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Dec 19, 2017 -

Lexus of Maplewood responded

Cindy, 5 stars! wow, thank you! We appreciate your business and thank you for the recommendations. We look forward to your next visit. Please let us know if there is anything else we can do for you until then. We are always happy to help. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 30, 2017

Excellent Service Department We've owned 3 Lexus RX 350's and the service has been above and beyond perfect. Thomas Schultz is wonderful taking care of the service of our Lexus. More

by Lexus Bacon Square
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Dec 19, 2017 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Tom. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

November 28, 2017

Takata air bag recall I was treated like a VIP! Everyone was friendly & informative. My service advisor was knowledgeable & helpful. I was kept fully informed constantly. I More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Nov 28, 2017 -

Lexus of Maplewood responded

Sammy, thank you for taking the time to leave this review. Our customer's experience is very important to us. We strive to help them experience amazing by treating them as our guest. We are glad we were able to exceed your expectations! Let us know if you need anything else, we are always happy to help. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

Jan 19, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave this review. Our customer's experience is very important to us. We strive to help them experience amazing by treating them as our guest. We are glad we were able to exceed your expectations! Let us know if you need anything else, we are always happy to help. Sincerely, Sean Olson | Service Manager | 651-494-6832

November 11, 2017

Perfect experience Everyone is so professional and timely. I don't dread getting my oil changed anymore! Very friendly environment. I highly recommend to everyone. Th More

by Lexuslover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Nov 13, 2017 -

Lexus of Maplewood responded

Thank you for the kinds words and this great review! We appreciate you choosing Lexus of Maplewood for all your car needs. We strive to meet and exceed our customer's expectations with our attention to detail and timeliness.If there is anything else we can do for you, please let us know. We are always happy to help! Sincerely, Sean Olson | Service Manager | 651-494-6832

November 11, 2017

Great service and helpful and friendly people. I particularly like the lack of arrogance at this dealership. Everyone is very real and no one is trying to impress you other than to be nice and gen More

by RWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Nov 13, 2017 -

Lexus of Maplewood responded

Thank you for taking the time to write this response. We appreciate your kind words and are thrilled you had a great experience with us. We like to see our customers as our guests and want to treat them as such. Please let us know if there is anything else we can do for you. Until next time, Matt Koehnen | General Sales Manager | 651-415-2404 |

November 08, 2017

Excellent service Excellent service. They pay attention to detail. VERY RARE these days! Highly recommend Maplewood Lexus. Mike Mullen in service department was very he More

by SubZero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
Nov 09, 2017 -

Lexus of Maplewood responded

Thank you for taking the time to write this response. We appreciate your kind words and are thrilled you had a great experience with us. We strive to meet and exceed our customer's expectations with our attention to detail. I will pass this message along to Mike and we are excited to see you on your next visit! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

November 01, 2017

Great service Always careful to let you know when addt'l work needs to be done w a phone call. Really appreciate the option of a loaner when appt is more than just More

by cwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Nov 01, 2017 -

Lexus of Maplewood responded

Thank you for leaving this great review. We know how important communications is with our customers. We want to meet and exceed communication expectations. We appreciate your business and want to go through the process step by step with you. We are so glad the process was smooth. Please let us know if you notice anything else on your car. We would be happy to help! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

October 25, 2017

The Quality of the Service is Great Experience I brought my GX 460 in around 1300 on Saturday for redo the film protection on the driver door. They provided a loaner car to me to drive home, and w More

by NicoleL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
The guy was greeting me at the door and he was nice and brought the car in & out really quick, James Smith
Oct 26, 2017 -

Lexus of Maplewood responded

Nicole, we understand things happen unexpectedly. Although we cant control when those things will take place, we want to make the process easy for you. We are so glad the process was smooth and you received your car back quickly! Please let us know if you notice anything else on your car. We would be happy to help! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

October 25, 2017

Lexus Certified does not mean much Went in for my 4th service for tire totation and 150 point inspection. I arrive 15 minutes early for my appt. my son gets all his homework done and More

by Dissappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other N---
Oct 26, 2017 -

Lexus of Maplewood responded

We truly apologize you were dissatisfied with your experience. Our service team strives to meet and exceed all customer needs. We would like to get in contact with you to resolve this issue. Please contact me directly at, 651-494-6832. Sincerely, Sean Olson | Service Manager

October 24, 2017

2017 RX350 I'm enjoying my new car and would recommend this dealer and salesman. I gave Tim Frederick a 5 stars because he was very professional and patience to More

by Jonny Xayphanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Oct 26, 2017 -

Lexus of Maplewood responded

Jonny, getting a new car is the best feeling. The new car smell, the brand new feel and look, everything. We are so glad you purchased with us and had a great experience. We strive to make the process as smooth as possible, so you can just enjoy the ride! I will pass this message along to Tim, he will be thrilled about it! Let us know if there is anything else we can do for you. Matt Koehnen | General Sales Manager | 651-415-2404 |

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