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Lexus of Maplewood

Maplewood, MN

4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

January 24, 2018

Excellent service, competent and friendly service personnel. They meet the timeline stated, very comfortable lounge, and they come to find you when the car is done. Also the Tech Service people in Wayzata ar More

by AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 24, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! We work hard to meet all customer expectations. We look forward to seeing you again. Let us know if you have any questions until then! Tim Stearns | Service/Parts Director | 651-415-2420

January 24, 2018

Easy,fast and very professional service! Service visit was great set up appointment the same week. Service advisor Baird Swan was friendly, helpful and efficient! My car was ready as promise More

by Shelleyjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs. The new ride looks great! We hope you enjoy it. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

January 24, 2018

Lexus of Maplewood has earned my trust. Lexus of Maplewood is the best dealership I have ever dealt with (after having experience with Nissan, Toyota, Mercedes, Honda, and Chevrolet dealers) More

by TerinMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Haspert, Tom Schultz
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs.The new ride looks great! We hope you enjoy it. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 23, 2018

Great staff Tom is amazing and truly cares about his customers and the service they receive staff is friendly and always willing to help make your experience a g More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 24, 2018 -

Lexus of Maplewood responded

Ed, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Tom. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

January 21, 2018

Easy and enjoyable experience! Matt was great to work with at Lexus! He communicated all the information clearly and found the perfect car for me! I love my RX450H!! More

by Taracsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Saunders
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure!We thank you for your business and look forward to seeing you next time. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 21, 2018

Leading a new Lexus Working with Gloria and Jakob was wonderful!! They were so patient and sincere! Wendy, not so much, felt she may have played on my sympathy to get the More

by Sharry 102656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Gloria McDonald, Kit Bolton, Jakob Johnson, Wendy Duncan
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Gloria and Jakob. They will be thrilled to read it! Matt Koehnen | General Sales Manager | 651-415-2404 |

January 20, 2018

Great employees and excellent service. Great customer service!! Tom provided complete follow up feedback and car was ready as quoted. Appointment consisted of front brake replacement and More

by Pete 674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! Tim Stearns | Service/Parts Director | 651-415-2420

January 19, 2018

Excellent service from Lexus in Maplewood Not only does Lexus provide me with a great car but I have every confidence in their service department. My recent 60,000 mile service was no exceptio More

by Lady Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Michael. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

January 19, 2018

Overall good, a little longer wait than I’d like, & they did Didn’t vacuum, which was disappointing. Service took almost 2 hours for 50,000 service. Lounge is nice, & James was very good and kind, & kept me in More

by Mamakiffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! Tim Stearns | Service/Parts Director | 651-415-2420

January 10, 2018

Good service I like service friendly Will recommend they delivered my car to my home Imappreciate it thanks you guys very much it was so helpful they show me More

by Nickolas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Slater Lampman, Megan Meier
Jan 15, 2018 -

Lexus of Maplewood responded

5 stars! wow, thank you! We appreciate your business and thank you for the recommendations. We look forward to your next visit. Please let us know if there is anything else we can do for you until then. We are always happy to help. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

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