Lexus of Maplewood

Best customer service experience, Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues wi Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues with my car plus very costly, the outcome of my diagnosis was devastating to me. They listened to my concerns and directed me to the next step to resolve. They were very kind and also fun to work with, even under my circumstances. Felt much better when I left emotionally, but my car still needs to be dealt with. I'm hoping Lexus corporate has the same integrity and service as what I got at mplwd Lexus dealership working with Sean and Mike. More

Other than the 3 loose lug nuts. Was well treated. Reasonable amount of time. Excellent Customer Service waiting area. The second, return trip for a wheel that was left loose did put Was well treated. Reasonable amount of time. Excellent Customer Service waiting area. The second, return trip for a wheel that was left loose did put a damper on the Service experience. More

Service met expectations Associates at dealership are customer focused and very professional. The waiting area is comfortable and the snacks are a nice touch. I will be back Associates at dealership are customer focused and very professional. The waiting area is comfortable and the snacks are a nice touch. I will be back to this dealership. More

Polite, on top of it all I needed a recall mandated side curtain airbag clip service. Done on time, no surprises, they even filled my tank, washed my car, and gave me a loaner I needed a recall mandated side curtain airbag clip service. Done on time, no surprises, they even filled my tank, washed my car, and gave me a loaner. Couldn't have been more pleased. Lexus service did not disappoint! More

30,000 Mile Check Up. Service was excellent from start to finish. All engaged employees were friendly and helpful. Work performed was of quality and reasonable cost. Courte Service was excellent from start to finish. All engaged employees were friendly and helpful. Work performed was of quality and reasonable cost. Courteous car was clean and a comfortable ride. More

Oil change Everything was excellent on this visit except when I receive my car back from service, could my seat be back in the proper position? Thank you Everything was excellent on this visit except when I receive my car back from service, could my seat be back in the proper position? Thank you More

Quick service! I had a few dents that needed to be removed (PDR) and it was all taken care of in about an hour and half while I waited. Very pleased. I had a few dents that needed to be removed (PDR) and it was all taken care of in about an hour and half while I waited. Very pleased. More

Cars go in broken & return to you ready to go My 19 year old ES300 developed a rough idle. A thorough diagnostic was performed. I asked a few questions,and Thomas provided info to help my deci My 19 year old ES300 developed a rough idle. A thorough diagnostic was performed. I asked a few questions,and Thomas provided info to help my decisions. Car was ready on time. Problem was resolved. Plus I was able to drive another Lexus model in the interim. It even had heated steering wheel (Very useful in cold Minn. Winters) Joe More

Lexus of Maplewood Great service department. Your staff is knowledgeable friendly and have looked out for us and our cars for many years. Well keep coming back to keep o Great service department. Your staff is knowledgeable friendly and have looked out for us and our cars for many years. Well keep coming back to keep our Rx 350 running for many more miles! More

Great Experience Noah, James and everyone I worked with were great, helpful, kind and answered all my questions! I would recommend the location to others for service. Noah, James and everyone I worked with were great, helpful, kind and answered all my questions! I would recommend the location to others for service. More