Lexus of Maplewood

Gloria contacted us regarding a new GX460 they had in inventory. It was a demo with 1500 miles on it. I informed Gloria (and her manager Joseph) that my fiancee and I wanted to keep our total price unde inventory. It was a demo with 1500 miles on it. I informed Gloria (and her manager Joseph) that my fiancee and I wanted to keep our total price under $50k. Gloria said she would review the numbers- called us back, and said come see the car "they would work with us". We drove over 30 minutes to the dealership, test drove the car, and attempted to work with Joseph on the price. Joseph seemed more interested in showing us the lounge area with leather seats and coffee machine than working to get us a better deal. Joseph then informed us the car had been recently repaired due to a parking lot accident- and with the 1500 mileage they would sell us the car for $54,900. I reminded Joseph of our phone conversations and that we could only afford $49,500. After 20 minutes, Joseph came back into the office and told us that $54,900 was the price of the car. After we left - we called Joseph and offered to meet them half way- at $52k. He called us back and said $54,900 was the price. It's unfortunate that this dealership doesn't respect an individuals time. We would have never gone to se the car if we knew they wouldn't "work with us" as promised. More

I checked the previous reviews for this dealer on this I checked the previous reviews for this dealer on this website and I thought it was not representative. So I purchased a pre owned car there I checked the previous reviews for this dealer on this website and I thought it was not representative. So I purchased a pre owned car there and it turned out to be a nightmare. After a week I purchased the car (I drove less than 100 miles), I had the car checked by Audi and they said the tires were deplorable (ie. under 30%) and the breaking pad required immediate replacement. I asked Lexus to have them changed, they said they'd change the breaking pad, but I would have to pay for the replacement of the tires. They argued that I should've check the tires before. I admit I should have, but who would've thought Lexus would give you deplorable tires? I would've paid for them if they had said beforehand that the car doesn't come with new tires (or at least safe one) and that tires needed immediate replacement. But the way they dealt the issue make you feel like you were completely fooled. The managers were so rude (in particular Matt and Dan). They were mocking and commenting to each other in front of you for the situation as high-schoolers (some comments were like, "it seems to me that somebody bought a used car expecting a new car quality", "if you had any accident due to the tires, it is not part of our responsibility, you should've check it before you drive"). But seriously? The fact that they didn't care to check the breaking pad and the tires says a lot about their reliability. I certainly wouldn't trust this dealer for anything that they do to your car. It is unfortunate that I had to deal with this dealer. The technicians were more understanding (probably they knew that this happens frequently). The worse came when I made the remark that they should've warn us about the conditions of the tires- we could've had any accident due to them, Matt only laughed and replied that that didn't happened and if it did, it wouldn't have been their responsibility. His comment not only is lamentable, but show how little concerned they are for their costumers. Again, this dealer has two different faces. The selling staff are superb and courteous before you buy the car, but the services they provide afterwards and they way they look after their consumers are simply pathetic. Don't be fooled by the nice leather couches and nice amenities in the service room, it could be your worse nightmare when it is about fixing your car. Maybe they have a monopoly over Lexus, I wouldn't know, but if you want a Lexus or any other car, try to avoid this dealer. I am planning to file a complain before the Federal Trade Commission, I really hope this would not happen again to any of you. More

I was impressed by the kindness shown by Robert Hamm in searching for a used vehicle and went back to him to make my final purchase. As I began to work on the deal he became very short with me and felt as searching for a used vehicle and went back to him to make my final purchase. As I began to work on the deal he became very short with me and felt as though he was rushing me through the sale. When he came back to me with a much higher interest rate then first discussed I asked to be given some time to think about it and he replied "I came in on my day off to work this deal - I'll give you 2-3 minutes to make up your mind and then I’m leaving". Instead of canceling the deal I moved forward. With no car of my own, he initially said he would do whatever he could to assist in the car buying process but on day of sale was requesting (pushing me is better said) for me to leave work early to close the deal. I was not able to and he became very rude with me. I discontinued my conversations with him at that point. I spoke with the manager regarding Mr. Hamm and told him i would not be doing business with them if I had to deal with Mr. Hamm any further. I was told someone else would assist and then was told no one else was available and that Mr. Hamm was the only one I could do business with. I told them I would rather cancel the purchase but the manager said I would be picked up and would be taken care of by the finance manager. Arriving at the Maplewood location - I was taken to the back office to sign paperwork and handed keys. NO ONE walked me out or even went over anything or features of the car I had just purchased included the manager that had agreed to work with me through this purchase! This is by far THE WORST customer service I've EVER received from a dealership and would NOT RECOMMEND them to anyone! The second you agree to purchase all kindness is out the door and instead of them providing you customer service I felt like I had to bend over backwards to accommodate them in their timing and schedules. DO NOT SHOP AT LEXUS OF MAPLEWOOD - you'll regret having done business with them. More

Worst experience I have EVER had at any dealership, much less a Lexus dealership. Had problem that should've been covered under warranty, was told over the phone only that it "wasn't their problem" and when less a Lexus dealership. Had problem that should've been covered under warranty, was told over the phone only that it "wasn't their problem" and when I asked how this problem could've possibly have happened due to something we did on a car with 3000 miles, I was given a "Look, I"m just telling you what my tech told me, there is nothing we can do for you". Even when I went to pick up my car they were rude. I went to Lexus of Wayzata, they had the problem corrected and we were on our way in a half an hour. I give Lexus of Maplewood an F! I would never even let them change my oil again! More