Lexus of Maplewood

Excellent job Changing of tires greatly reduced road noise and i appreciate lexus and dealer changing tires .lexus service is one of reasons i 've purchased eig Changing of tires greatly reduced road noise and i appreciate lexus and dealer changing tires .lexus service is one of reasons i 've purchased eight lexus vehicles More

RX Service: Tire leaking air, new rubber handle on hatch Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the imp Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the impression they were in a rush, I forgot to ask them all my questions about my RX. Which means, I'll just have to come back. But, the man who sold me the RX said that the service department would know all the things I needed looked at and fixed when I came in, but they certainly didn't. They replaced the rubber handle on the hatch and the leaky tire free of charge charge, so I'm happy about that. I just have to go back to get the other things checked. More

Grear customer service! Thanks Jenny Thanks for the oil change and help with the ding on my back bumper. Love this place!! Jenny was excellent....very attentive and she helped explain a Thanks for the oil change and help with the ding on my back bumper. Love this place!! Jenny was excellent....very attentive and she helped explain all if the costs, warranties perfectly! It's refreshing to get such great service! :) More

Great service I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly rec I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly recommend their service dept. More

Professional, timely service Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Onc Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Once they did a diagnostic check, he was able to find a loaner for me even though it was late morning and most were already assigned. The problem was fixed in around 3 hours. More

Completed my service I have driven a Lexus since 1998. I have gone to this dealership that long. I have dealt with many service techs and I used to feel like family. Not I have driven a Lexus since 1998. I have gone to this dealership that long. I have dealt with many service techs and I used to feel like family. Not anymore. They are all new every time I go out there. The service I had done took almost a week to complete due to parts being ordered. I understand I have s 10 year old car and it needs repairs. Just didn't care for the long wait and the impersonal treatment. Lexus used to be so great!!! More

Great experience We bought an RX 350 from Matt this Fall. He was very helpful, knowledgeable and patient as we worked through our decision. I would recommend him and t We bought an RX 350 from Matt this Fall. He was very helpful, knowledgeable and patient as we worked through our decision. I would recommend him and the dealership. We were very satisfied. More

Excellent customer service Jay was exceptional! he was very accomodating and patient as I took forever to decide on which color to go with, I didn't feel pressured at all. Every Jay was exceptional! he was very accomodating and patient as I took forever to decide on which color to go with, I didn't feel pressured at all. Everyone was very nice here. Jay really went out of his way to make my experience a pleasant one. I love my RX 350. If you're in the market for a pre-owned Lexus and you want great customer service, go to maplewood and ask for Jay. More

Exceptional Customer Service! The Lexus dealership in Maplewood is a first class facility with exceptional customer service from the moment you walk in the door. We worked with Cli The Lexus dealership in Maplewood is a first class facility with exceptional customer service from the moment you walk in the door. We worked with Clint Gage, who provided that same exceptional service throughout the entire process of finding and buying a car. Clint is very knowledgeable, easy to talk to and took the extra time to understand what we were looking for in a vehicle. We ended up purchasing the NX model and absolutely love it. Clint, thanks for the above and beyond customer service experience! More

Great service from Matt! I recently bought an RX350 from Matt at Lexus of Maplewood. He was very helpful, knowledgeable and professional. I appreciated that he took the time t I recently bought an RX350 from Matt at Lexus of Maplewood. He was very helpful, knowledgeable and professional. I appreciated that he took the time to explain all the features of my new car. The whole process went very smoothly and I couldn't be happier with my new RX! More