Lexus of Maplewood

I have a 2025 Lexus NX350h that I purchased in Milwaukee, WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check today. I went with my wife & we decided to wait at the dealership for the service to be completed. But because this was the first maintenance check, it was going to take an hour & a a half. Oil change, tire rotation, etc. They have a very nice & comfortable customer waiting area. As we were across the street from a Costco, I ask our Service Rep ( Mike ) if they provided shuttle service for waiting customers. He said sure and had someone drive us over to Costco. He would text me when the car was finished or I was to call him when we were done shopping. Whichever came first. We shopped for an hour or so & received a message the car was done & they could come pick us up. The plan was, they’d pick me up, I’d get our car from the dealership & go back & pickup my wife & cart of groceries. To my surprise ( as it was pouring rain outside ) they came with our car & a service vehicle. Mike & associate pulled up to the front door, jumped out & helped my wife ( with umbrella in hand ) into our car. They then helped me with getting our groceries into the back of our car. I thanked them profusely & headed out. I didn’t go to far & in discussing the event with my wife, we decided to go back to the dealership to Thank the guys again & to speak with a Manager about the Awesome customer service we just experienced. Mike brought us to Jeremy Mertes (General Manager) for the dealership. I explained what my wife and I had just experienced & thanked him & his staff for everything! I’ve been told “ Nothing Beats The Lexus Experience “ & it’so true! Thanks guys 👍🏻! Craig & Patti More

They made my first experience with a dealership easy and quick. Would recommend to visit. quick. Would recommend to visit. More

I had a fantastic experience with Lexus of Maplewood! My salesman Ray was very knowledgeable about the used Lexus I purchased. I’m very happy with my first Lexus!! My salesman Ray was very knowledgeable about the used Lexus I purchased. I’m very happy with my first Lexus!! More

They are knowledgeable, clean, accommodating, courteous, and friendly. They really do go the extra mile. and friendly. They really do go the extra mile. More

positive experience. worked with me to get the vehicle I wanted. professional and knowledgeable about the vehicle. did not feel pressured into buying or aggressive sales worked with me to get the vehicle I wanted. professional and knowledgeable about the vehicle. did not feel pressured into buying or aggressive sales tactics. would recommend. More

This dealership has the most friendly customer oriented service in twin cities. They listened to our need and helped us navigate through challenges. Tchu earned our Trust and he is very respectful! The tec service in twin cities. They listened to our need and helped us navigate through challenges. Tchu earned our Trust and he is very respectful! The tech support Ricky helped us understand the new technology. We highly recommend people to stop by and talk to them. You will be pleased! More

Great service! My whole process with the dealership while purchasing my vehicle was a success. Matthew was very helpful and nice to work with. My whole process with the dealership while purchasing my vehicle was a success. Matthew was very helpful and nice to work with. More

The sales person Ray was very efficient, helpful, and knowledgeable. He took care of all of our needs. knowledgeable. He took care of all of our needs. More

They were great. Easy process. Informative and complete. Second time I bought a vehicle from Lexus of Maplewood Easy process. Informative and complete. Second time I bought a vehicle from Lexus of Maplewood More

I had a great experience workin with Maurice in service on a set of custom wheels and new, larger tires! on a set of custom wheels and new, larger tires! More