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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

December 29, 2024

Everyone is very helpful. It is very helpful to have someone personally assist us with connecting our phones. More

by Lweiss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint
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Jan 01, 2025 -

Lexus of Maplewood responded

Hello, we're happy you found our staff to be helpful during your experience here at Lexus of Maplewood. Feel free to reach out to us if you need anything. Have a wonderful day.

December 23, 2024

Bob was very friendly, knowledgeable and helpful. he explained everything and greeted me with a smile. Lexus has top notch service at this dealership! Thank you Bob. More

by Raj Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Dec 25, 2024 -

Lexus of Maplewood responded

We're glad to hear our Staff took such great care of you, Raj! We hope we can continue to be of service to you down the road!

December 11, 2024

Although there were some misunderstandings with the dealer, we were able to resolve the problem in the end and so we are satisfied! More

by Hung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
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Dec 13, 2024 -

Lexus of Maplewood responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

I received some great insights on tire & wheel selection at Maplewood Lexus during my visit today. More

by hollandjohnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Dec 13, 2024 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

December 09, 2024

I had a great experience at Lexus Maplewood they were very kind, efficient and went above and beyond! More

by Sndyhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 12, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Lexus of Maplewood is friendly and very nice dealership. The workmanship is done perfectly.. . All the employees are friendly and courteous. More

by Dot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember service gentleman’s name
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Nov 19, 2024 -

Lexus of Maplewood responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2024

Had 10:30 appointment for oil change and tire rotation. I arrived at 10:20. Service was completed at 1:30. That’s 3 hours. Literally twice as long as necessary. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 14, 2024 -

Lexus of Maplewood responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 30, 2024

We had car trouble near Lexus of Maplewood and they saved the day for us. Thank you for the prompt courteous service. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Nov 02, 2024 -

Lexus of Maplewood responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Did not change cabin filter or reset maintenance system or top off fluids and two valve stem caps missing . Not happy with this service . Tires were to be rotated, have no way to tell if that was done o More

by rm
Recommend Dealer
No
Employees Worked With
A Ali Dilge
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Oct 26, 2024 -

Lexus of Maplewood responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please contact our General Manager at jmertes@lexusofmaplewood.com, 651-415-2404

October 17, 2024

Have had my Lexus RX 350 for almost 7 years now. Service has overall has been great and they do the right thing if needed. More

by Sue Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
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Oct 19, 2024 -

Lexus of Maplewood responded

Hi Sue, we're glad to hear that everything was completed to your satisfaction, Sue Bee! Please let us know if there is ever anything else we can assist you with.

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