Lexus of Manchester - Service Center

Bad customer service- bad general manager Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner ( an accident which I have proof was not my fault). When I returned the car to tante dealership everyone acted as if I purposely ruined one of their loaners. I apologized profusely and provided all the documentation to show I wasn't at fault. When I took my own car home there was still issues- so I made an appointment to bring it back. The service manager advised they would set me up with another loaner. I advised that if it would only be an hour or two I had no problem waiting. When I went it in was clear It would take longer- so I asked for the loaner that I was previously offered. Ed stocked ( gm) called me over in a hasty tone and was shaking in anger. He furiously said they would not service my vehicle unless I waited. I asked why and he angrily said he had damage to his other loaner and he would not give me another. Keep in mind I was getting work done on a certified Lexus. He continued to tell me to leave and go to another dealership ( 1hr 30m) away. This is seriously making me second guess buying another Lexus ( even though I love it!). And not the way a GM should be acting toward a customer. More

Superb, responsive and helpful I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential cat I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential catastrophic mechanical problem. They got the job part overnight and fixed it by 845 am so I cojld drive back to NY as scheduled. And gave me great loaner firivernight use. They were extremely responsive, informative and helpful and we t oug of the way to get my car back quickly. A milllion kudos! More

Thank you ken V. Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of being sold anything. Just a straight forward experience which I think is much needed for an industry that is ridden with such a negative light. Ken even went as far as calling me to let me know that the inspection sticker was coming due, and advised me that they could take care of there at the dealership... Ira Lexus has earned a loyal customer not only for the buying experience, but for the servicing too. Top notch service! I will be sending referrals. More

pleased with service Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them sin Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them since moving to NH, but even after the 2 hour drive I will continue to use them again. More

Awesome, grade A+ service. In the past I have owned Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and profe Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and professional. In these tough economic times, I have to say, as far as Luxury goes; Lexus is the best bang for your buck and Ira's service is second to none. More

I was very pleased with the quality of service and friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I've been coming here for years. It's a 45 minute drive for me to visit, but well worth it having the confidence that both myself and my vehicle will be well taken care of. Ira Lexus of Manchester makes doing business a pleasure! More

There has been so many changes since the dealership has relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am s relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am so glad that Ryan is back. Thank goodness Laurie is still there as well! Ryan and Laurie are the best service writers out there, in my opinion. Ryan - very courteous, quick, and efficient! Laurie - has the biggest heart, no wonder all her customers love her! And of course, there is Nicky! The very lovely and cheerful cashier/receptionist. Such a gem of a sweetheart! Service is truly outstanding as always. I miss how cozy it was in the old place, the new place seems a bit stuck-up, but thanks to the three people above, I still feel at home! More

Ira Lexus of Manchester is one of the best deanships i have ever been to. Service department is the best and the sales people are almost zero pressure. have ever been to. Service department is the best and the sales people are almost zero pressure. More