Lexus of Manchester - Service Center

On time, friendly every time. It was 5k service for new Lexus and Laurie was helpful and friendly as many times before :). Car was ready in timely manner. Laurie and her team alwa It was 5k service for new Lexus and Laurie was helpful and friendly as many times before :). Car was ready in timely manner. Laurie and her team always deliver. Thank you. More

Fast, friendly, helpful, comfortable Employees friendly, helpful in identifying issues and places to go while waiting, waiting area very clean, comfortable with drinks and snacks, vacuum Employees friendly, helpful in identifying issues and places to go while waiting, waiting area very clean, comfortable with drinks and snacks, vacuum car and wipe down in and out, easy to schedule, all painless. More

On time, quality work. My visit starts out with a sit down with Laurie Beauchemin. She reviews my reason for the visit and suggests any other service that may be due. She is My visit starts out with a sit down with Laurie Beauchemin. She reviews my reason for the visit and suggests any other service that may be due. She is always very pleasant to deal with and I know that she won't suggest any service that isn't needed. at the end of my service she always reviews the work that was completed to ensure that I understand everything. I am always pleased with the service when I leave mainly because of Lauri's sharp focus on serving the customer. More

Prevenitive maintenance Josh does a great job. I was in and out in the expected amount of time. Why do I have to have a minimum amount of words? If I take the time to fill th Josh does a great job. I was in and out in the expected amount of time. Why do I have to have a minimum amount of words? If I take the time to fill this out you should accept what I submit. If this doesn't change I won't be submitting again . Thanks More

Great Customer Service I brought my dirty vehicle in for a 10,000 mile service check in. The employees were super nice and explained all that was going to be done and how lo I brought my dirty vehicle in for a 10,000 mile service check in. The employees were super nice and explained all that was going to be done and how long it was going to take. Within 10 minutes I was set up with a loaner car to run my errands versus having to wait for my truck and thinking of all the errands I still needed to do. My truck was ready when they said it would be and it was nice and clean!! More

Consistent Excellence I also dealt with KELLIE SFORZA. She was top notch. I also dealt with Kellie who is top notch. I am repeating myself because your system will not let I also dealt with KELLIE SFORZA. She was top notch. I also dealt with Kellie who is top notch. I am repeating myself because your system will not let me submit without 25 words More

Badly engineered fix. You have a great staff, although I see that Maria and Dawn are not listed below. They are as important as all, and their interaction with the customer You have a great staff, although I see that Maria and Dawn are not listed below. They are as important as all, and their interaction with the customer is excellent. As for Laurie, as far as I am concerned, she is professional, friendly and knowledgeable, and one of the best that I have ever worked with. She was not there this week, but as always, Dawn was there to take care of me. Keep up the good work, as the management is best represented by the quality and professionalism of it's people. More

Prompt service Dawn notified me of a recall on my vehicle and scheduled me in for a regular service and recall appointment the next day. They started work right awa Dawn notified me of a recall on my vehicle and scheduled me in for a regular service and recall appointment the next day. They started work right away and had the car finished when they said they would be done. Very comfortable waiting area. More

5,000 mile Oil & Filter Change, Rotate Tires Quick & Courteous Service... and my vehicle left the shop sparkling clean and running smooth. My prized GX470 is 9 years old with over 216,000 miles a Quick & Courteous Service... and my vehicle left the shop sparkling clean and running smooth. My prized GX470 is 9 years old with over 216,000 miles and the service staff at IRA Lexus continues to add value. Laurie, Barry, Kevin & Tom are great ! More

Amazing as always Laurie is great to work with and always makes the visit extremely pleasant. She is always on time for me and the appointment time I have selected. Laurie is great to work with and always makes the visit extremely pleasant. She is always on time for me and the appointment time I have selected. More