Lexus of Manchester - Service Center

Honest service department I came in to have my older Lexus looked over and to complete some repairs. I gave the service representative (Laurie) the things I wanted to have look I came in to have my older Lexus looked over and to complete some repairs. I gave the service representative (Laurie) the things I wanted to have looked over. She was very personable and took the time to make the meeting personalized. She was forthcoming with the fact the service department was a bit short handed for the day. I was in no rush but appreciated her honesty. When she called later in the evening to give me the work update and new estimate I did not feel any pressure from her to have unnecessary work completed. She made me feel comfortable about the diagnostics that were preformed and what repairs I should complete. She also informed me about a $70 rebate for the tires I was purchasing. The total due came in less than the estimate, which is always appreciated. When picking up my car the cashier was very friendly and helped ensure I had all the paperwork necessary to complete the tire rebate. All the service people I encountered were smiling and friendly. Overall, my experience was wonderful and I would recommend your service department to others. More

professional staff, comfortable waiting area I was greeted promptly and on time. I was directed to the waiting area. Laurie went over everything with me and asked if there was anything else I w I was greeted promptly and on time. I was directed to the waiting area. Laurie went over everything with me and asked if there was anything else I wanted done. The work was done in approximately the time they estimated. More

Great service Another great experience getting my Lexus serviced! Laurie was awesome in making me feel so welcomed and taking great care of my vehicle. The check in Another great experience getting my Lexus serviced! Laurie was awesome in making me feel so welcomed and taking great care of my vehicle. The check in staff couldn't have been better. My 3rd Lexus from your dealership! Can't imagine going anywhere else for my next purchase or service. More

Great Service. Great service. Car was done quickly and it was washed as well. Kelli was pleasant to work with and explained the services performed. she was exceptio Great service. Car was done quickly and it was washed as well. Kelli was pleasant to work with and explained the services performed. she was exceptional More

It was worth the trip. Great service. We had to travel 170 miles to get our first oil change and are very please with the service quickness and even got a free car wash and was very please We had to travel 170 miles to get our first oil change and are very please with the service quickness and even got a free car wash and was very please with the employees we met a dealt with. More

Ira Lexus - great dealership We've been working with Joe Cardello (sales), Laurie Beauchemin, and Josh Marquis for years with our vehicle purchase/lease, and resulting service. We We've been working with Joe Cardello (sales), Laurie Beauchemin, and Josh Marquis for years with our vehicle purchase/lease, and resulting service. We're always happy with the outcomes and have found everyone we've interacted with (from the service garage staff, to the service techs, and the cashier) to be friendly, warm, and happy to help. Great dealership! More

Satisfying experience Left vehicle for service in morning and returned in afternoon. Vehicle was ready as peomised. I am very satisfied with both the people I dealt with Left vehicle for service in morning and returned in afternoon. Vehicle was ready as peomised. I am very satisfied with both the people I dealt with and the service. Thanks also to Payton Godbois, I didn't see his name on the list. More

problem with one new tire I usually deal with Joshua, but he was on vacation. Dawn took his place and was excellent to work with. I am having a problem with one of my new tires I usually deal with Joshua, but he was on vacation. Dawn took his place and was excellent to work with. I am having a problem with one of my new tires that is wearing out differently than the others. Dawn looked back at my visits and then immediately went to her manager who stated they were going to take pictures and call Michelin. She said she will get back to me in a few days. I have always had excellent service here; the reason I keep returning to buy my cars. I thoroughly enjoyed dealing with Dawn! Dee More

Great, friendly, fast service! I love my car already so much. I always have a great experience going to the service department. Everyone is very friendly and they take the time to I love my car already so much. I always have a great experience going to the service department. Everyone is very friendly and they take the time to explain what is going to be done and also answer any questions that I need answered. I especially like Barry he's super sweet and friendly. I enjoy going there from getting to have a snack, drink.... to getting your car washed and a surprise of candies when you pay your bill. Hoping to continue to buy another Lexus in the future, such a great vehicle and quality through and through with excellent service to match. Thanks again, Grace Kelley More

Routine service Everybody was polite and professional, went out of their way to make sure you were satisfied and pointed out to you about other areas of care that are Everybody was polite and professional, went out of their way to make sure you were satisfied and pointed out to you about other areas of care that are important to your car More