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Lexus of Lexington
Lexington, KY
24 Reviews
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Showing 24 reviews
April 27, 2024
A wonderful experience from start to finish on the purchase of my RX350. The best I’ve had in 10+ purchases! I drove 1.5 hours one way and it was completely worth it. I will be back for my next Lexus purchase of my RX350. The best I’ve had in 10+ purchases! I drove 1.5 hours one way and it was completely worth it. I will be back for my next Lexus and would recommend Lexus of Lexington to anyone. Liliyana, Brad, Woody, Gloria, and Malika were all fantastic. They were honest, transparent, personable, with zero pressure. Great job to all! More
by eric8784
Employees Worked With
Liliyana, Brad, Woody, Gloria, Malika
October 02, 2023
This dealership only tries to give you a loan through Lexus Financial. I was told I had the best interest rate and found out this was not the case at all. They don’t even check other large financial inst Lexus Financial. I was told I had the best interest rate and found out this was not the case at all. They don’t even check other large financial institutions, which clearly would have better rates! Very dissatisfied! More
by kgann00
Employees Worked With
Lee
June 26, 2023
Great service and professional. Everyone was helpful during the buying process especially since I was out of state. Johnnie went above and beyond to provide excellent service. We Everyone was helpful during the buying process especially since I was out of state. Johnnie went above and beyond to provide excellent service. We drove from Birmingham, Alabama to Lexington, Kentucky to pick up the new Lexus RX350. More
by Lkaye17
Employees Worked With
Johnnie Curtis
April 21, 2023
My husband and I recently purchased a new Lexus from this dealership. It was such an easy and informative experience. We worked with Isabelle Kearney (sales), Lee Kendrick (in finance), and Ricardo Cortez dealership. It was such an easy and informative experience. We worked with Isabelle Kearney (sales), Lee Kendrick (in finance), and Ricardo Cortez (technology). This has been the most pleasurable car buying encounter we’ve had. Will definitely return in the future. More
by Cheryl
Employees Worked With
Isabelle Keeney, Lee Kendrick, Ricardo Cortes
April 03, 2023
We just purchased a car from Lexus of Lexington and worked with Jeff Payne and he was phenomenal! I couldn’t ask for better service. Jeff answered any questions and all of our concerns about the vehicl worked with Jeff Payne and he was phenomenal! I couldn’t ask for better service. Jeff answered any questions and all of our concerns about the vehicle. We then worked with Lee is the finance department and he was also great and went through the paperwork thoroughly and answered any questions as well. This is the best experience I’ve had when buying a car. I HIGHLY recommend you check out this dealership and ask for Jeff. More
by Lilly.Gammons
Employees Worked With
Jeff Payne and Lee Kendrick
August 02, 2021
Car shopping recently & had a dissatisfied experience in pre-owned sales & finance dept. Not following customer’s request. I guess they cater to certain clientele. pre-owned sales & finance dept. Not following customer’s request. I guess they cater to certain clientele. More
by hc
Employees Worked With
Tyler Medina, Finance, James Henderson
July 21, 2021
Spent 2.5 hours for a simple oil change. After 2 hours asked why my service was taking so long. Response was my key was not brought up yet. Service person did not even check. Finally found, maybe, the man asked why my service was taking so long. Response was my key was not brought up yet. Service person did not even check. Finally found, maybe, the manager. He found my key on the service person's desk. I used synthetic oil. Suppose to last 1 year before needing an oil change. Sticker date had a six month service date. When I asked why, the response was the need to reset the oil gauge and check oil fluids. I wonder how much that will cost and the time I must take to have it complete. Look for another Lexus service company. More
by Steve
Employees Worked With
Don't remember the name.
February 09, 2021
I bought a pre-owned GX 460 last week. The day after my purchase I noticed an issue with the vehicle. I reached out to the dealership. Upon learning of my dissatisfaction, Blake, the General Manager, quick purchase I noticed an issue with the vehicle. I reached out to the dealership. Upon learning of my dissatisfaction, Blake, the General Manager, quickly reached out to me in hopes of resolving my issue. I went back to the dealership and Blake, Joe, Steve and Ty went above and beyond to make sure they had a happy customer. Most dealerships will not match their level of customer service. Do yourself a favor and check them out for your next Lexus purchase! More
by ChrisJohn
Employees Worked With
Joe, Blake Carlson
December 04, 2020
Service during and after the Sale is above and beyond my expectations and always has been. Will make many future purchases even though we live half way across the United States now. expectations and always has been. Will make many future purchases even though we live half way across the United States now. More
by dswanson
Employees Worked With
Kara Cosby
