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Lexus of Las Vegas

Las Vegas, NV

4.9
573 Reviews

6600 W Sahara

Las Vegas, NV

89146

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Showing 573 reviews

October 25, 2020

Your team at this dealership is the best we’ve ever had the pleasure of doing business with! Between our sales guru Danielle and our finance mgr JP, we were blown away by the attention to detail. Danielle More

by John Cannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle and Jason (JP)
Oct 26, 2020 -

Lexus of Las Vegas responded

Hi John - Thank you for taking the time to review us! It is fantastic to hear that you had such an exceptional experience working with our team. We appreciate your business and will be sure to pass on the kind words to Danielle and JP! Enjoy your new vehicle, and we hope to work with you again at Lexus of Las Vegas!

October 19, 2020

I had an exceptional experience... very professional and customer service was Top Notch! Salesman understood what I was looking for and fulfilled my all of my requests. More

by Queenbw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald and John
Oct 20, 2020 -

Lexus of Las Vegas responded

We're thrilled to hear that our team went above and beyond to make sure you were happy with your purchase! Thank you for your confidence in Lexus of Las Vegas!

October 11, 2020

I'm very satisfied this warm service at this specific time especially for senior citizen. Your technician pick up at my home and return the car at the same day. More

by rongfangwang1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service was made 10/9/2020. I forgot his name.
Oct 12, 2020 -

Lexus of Las Vegas responded

Thank you for trusting Lexus of Las Vegas to get the job done. We strive to accommodate the needs of guests as customer satisfaction is our goal. I am glad to hear that our team was so helpful and we look forward to taking care of you next time!

October 09, 2020

Took my new Lexus 450 into the Lexus dealer today for service. I was greeted by a friendly service person (Justin). The office was very clean and service was excellent. More

by dleiggi5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 09, 2020 -

Lexus of Las Vegas responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Las Vegas, and we will certainly let Justin know that you appreciate his help. If you and your vehicle ever need anything else, don't hesitate to come back and see us again!

October 04, 2020

We’ve been buying our cars at Lexus Las Vegas for 15 years. Every visit is a 10. From our service representative to the technicians and the comfortable waiting room it’s a pleasure to do business with L More

by Nelbg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Gooding and the service manager Mark
Oct 05, 2020 -

Lexus of Las Vegas responded

What a wonderful review! We truly appreciate your support over the years and are thrilled that you enjoy your visits with us at Lexus of Las Vegas. Thank you so much!

September 18, 2020

Loved looking at the inventory before coming in. Knew what we wanted and test drove the cars. Very efficient buying process. Our Sales Rep Sungmin was great More

by Paula D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sungmin Danniele
Sep 21, 2020 -

Lexus of Las Vegas responded

Paula, thank you for taking the time to leave us a review! We are so glad Sugmin provided the excellent service we pride ourselves on at Lexus of Las Vegas, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

September 14, 2020

My experience with Lexus of Las Vegas was amazing. Normally I am not fond of dealerships, I feel like I am always bombarded by people, questions, and unfortunately aggression. From the second I steppe More

by TShrader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Gagliano, Sungmin Daniele, Jay Gentry
Sep 14, 2020 -

Lexus of Las Vegas responded

It's great to hear that you received the professional, friendly service you deserve at Lexus of Las Vegas! We love to read that Jay, Danielle, and Dominick helped you get into your new vehicle in a timely manner. All of us truly appreciate you rating us five stars and 10/10, and we wish you many happy miles in your new vehicle. Thanks so much!

September 14, 2020

Ms. Rachel was extremely helpful and nice. I will definitely recommend this place to my friends and family, and I will definitely come back and ask for her when I’m ready to buy another car. :) More

by Amgb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Roemer
Sep 15, 2020 -

Lexus of Las Vegas responded

We're so proud to have earned your confidence - welcome to the Lexus of Las Vegas family! It's great to hear that Rachel made your car-buying experience so enjoyable. Enjoy your new vehicle, and we look forward to seeing you down the road!

September 07, 2020

I have been a customer of LoLV for over a decade. There is no other buying/leasing experience I have had that lives up to the level of customer experience that they deliver... cheerfully! More

by djaress@mysuccess.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Turner and Scott
Sep 08, 2020 -

Lexus of Las Vegas responded

Thank you for your loyalty to Lexus of Las Vegas. It made our day to hear that our team continues to impress you during your visits. We look forward to taking care of you next time!

August 24, 2020

Came in and left standing in the service entrance for several mins, several service writers saw me, and no one acknowledged or even tried to help. I found a service adviser to help me and was hit with tw More

by Lexusnerd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leigh Morehouse
Aug 24, 2020 -

Lexus of Las Vegas responded

I’m very sorry that you weren’t welcomed to our dealership. I also understand your frustration regarding our diagnostic fees, but please let me explain. Due to the advanced age and mileage of your vehicle, we require a base amount of $260.00 labor to begin diagnosing your vehicle’s concerns. Our experience has shown that some factors such as age, mileage, excessive environmental conditions, and long periods of non-use can negatively affect components on your vehicle. As well, in the process of diagnosing your vehicle, various components must be removed to be inspected and tested. This process itself may damage the components or compromise parts in close proximity to the ones being removed, and there is no way to forecast if a component or system will become damaged from inspections alone. Additionally, there is no way to predict if another system not related to the system being inspected may become inoperative while your vehicle is in for repair. We cannot be held liable for defects in other systems, and we cannot predict the failure of any component on a vehicle with such age and mileage. I apologize if this wasn’t made clear to you at the time of your visit. I would also like to add that you've tagged Leigh Morehouse in your review but didn't work with her. I kindly ask that you remove that tag, and please contact me with any additional questions or concerns. Thank you, Mark Bivens - Service Director - (702) 942-6636

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