Lexus of Lakeway

Purchased an LC500, Lexus’ flagship vehicle. Considered a C8 Corvette but I didn’t want a Cobalt level of service. I figured Lexus would have a nicer service experience, which is important to me Considered a C8 Corvette but I didn’t want a Cobalt level of service. I figured Lexus would have a nicer service experience, which is important to me and a strong consideration when selecting a car. I had an issue getting my rear windows of the convertible to go up two days before family was scheduled to arrive and I wanted them to enjoy the car. Only had the car 3 months. It’s 40 mi round trip to get there and the service agent turned me away! They were apparently backed up after Christmas. What’s the point of buying the flagship car if not going to get a flagship service? I drove away and stopped at a gas station. First time buying a car at this caliber but this didn’t feel right and I was regretting my purchase decision. I drove back from the gas station and Don helped me out. He tried to connect me with my original sales agent but she was unavailable. Don helped me out regardless and connected me with Kristi in service. She helped me out, had my issue fixed and I was on my way in no time. The first service agent didn’t even troubleshoot the basics, which was apparently all that was needed. I’m hoping it was just a bad employee and not a proper reflection of a typical service experience at this dealership. Time will tell. Going to Kristi from now on - she was great. Thankful to Don as well for being a solutions type of guy. Family got to enjoy the car with their grandson in the rear seat with windows up in cold weather. More

Thomas Murphy did an excellent job of helping me pick out the Lexus for me. He went above and beyond to help me with the new technology in my NX. I will always buy and service my car at Lexus of Lakeway! the Lexus for me. He went above and beyond to help me with the new technology in my NX. I will always buy and service my car at Lexus of Lakeway! More

Jessica Villarreal is the best. She knew the product and was very helpful with new technology offered in the RX350. Thank you for a great experience. Rocky She knew the product and was very helpful with new technology offered in the RX350. Thank you for a great experience. Rocky More

Extraordinary and well executed vehicle purchase! ! Melanie Welch was completely thorough in helping our son find the car he wanted in the price and options he desired. Her patience, attention to deta ! Melanie Welch was completely thorough in helping our son find the car he wanted in the price and options he desired. Her patience, attention to detail, commitment to ensuring he was knowledgeable of the product and overall care was phenomenal. She honored his military service and also maintained great communication throughout the process. His vehicle came in earlier than expected and she walked us through the entire process. The finance rep was competent and patient in assisting with warranties and services. I highly recommend this dealership!! More

My wife and I decided to add a second Lexus SUV to our household. After 2 other dealerships, and 2 not so fun experiences, we had the pleasure of working with Ceslie. No pressure, no hidden dealer fees, j household. After 2 other dealerships, and 2 not so fun experiences, we had the pleasure of working with Ceslie. No pressure, no hidden dealer fees, just a pleasant buying experience. Terran Wilson in finance, was as well. Michael M   More