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Lexus of Knoxville
Knoxville, TN
1,011 Reviews
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April 23, 2017
Customer satisfaction Everyone was extremely helpful and truly seemed to want to please the customer. I was very impressed with the knowledge all employees showed about t Everyone was extremely helpful and truly seemed to want to please the customer. I was very impressed with the knowledge all employees showed about the 2017 vehicles. More
by Terry shoffner
Employees Worked With
Logan Waggoner
April 21, 2017
Wonderful and timely My service was timely and well done. Harry was professional and courteous and made sure I was satisfied. He answered all questions. The amenities My service was timely and well done. Harry was professional and courteous and made sure I was satisfied. He answered all questions. The amenities are excellent and the waiting room comfortable. I could not be happier with the service. More
by Dallas
Employees Worked With
Harry
April 19, 2017
Great service I have always received great sales and service from this dealership. I have owned 3 Lexus and taken my cars to this dealership for servicing. I have always received great sales and service from this dealership. I have owned 3 Lexus and taken my cars to this dealership for servicing. More
by Vonn
Employees Worked With
Shane
April 19, 2017
oil change, head lamps lights polished, rear lights replaced The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed. The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed. More
by JackieBivens
Employees Worked With
Harry- very nice and nice to look at.
December 15, 2016
Interview Mr. Flores is a very polite gentleman. The receptionist was very kind, and assisted me with the application process. Mr. Smith coordinated my Mr. Flores is a very polite gentleman. The receptionist was very kind, and assisted me with the application process. Mr. Smith coordinated my visit. Many thanks to all. More
by bobervin1958
Employees Worked With
Daniel Flores, Robert Smith
July 31, 2016
Customer satisfaction I first had a 1999 ls400. Now i have a 2002 ls430. Not everyone that drives a lexus is rich but either way, you're treated with respect and fairness. I first had a 1999 ls400. Now i have a 2002 ls430. Not everyone that drives a lexus is rich but either way, you're treated with respect and fairness. Jamison and Harry in the service department are terrific! They listen!! They are also enthusiastic and knowledgeable. I trust them to be up front and honest. What they dont know, they go above and beyond to find out. More
by Moonstone
Employees Worked With
Jamison and Harry
January 31, 2016
Not a good experience I'm really surprised at all the good ratings I see here. I was interested in buying a Lexus RC 300. Went into the dealership, it was very chaotic, I'm really surprised at all the good ratings I see here. I was interested in buying a Lexus RC 300. Went into the dealership, it was very chaotic, lots of people. A saleswoman named Catherine came to help us and we told her which car we wanted to see. She didn't ask about color, features we wanted, she just went back and brought out an RC 200. When we told her it wasn't the car we wanted she seemed confused. She checked, they didn't have a 300 on sight, so we test-drove the 200. I asked her if there were features I needed to know about before we left for our drive and she said no. So no instruction on any features. Along the way I asked her about features in the car, she didn't seem to really care to explain or didn't know, not sure which. I have to note that she was very nice, she just didn't seem to know a whole lot about the car. After the test drive we were left standing for quite a while in the middle of the waiting room, no offer to sit, no offer of water. We were finally led back to a room where she left us with Daniel Flores to discuss price if we had the model of the car we wanted shipped in. We wanted the RC 300 ordered with the options that we wanted. We knew what that would cost. Instead he told us he could ship in one of two cars that were fully loaded with items we did not want. He didn't seem to hear that we were willing to place an order and wait for what we wanted. Ignoring that we wanted to order a car, Daniel immediately went into a "sales pitch" for all the additional cost of items we did not want that were added to the sticker price. The items were gap insurance, pinstripe, door/handle plastic adhesive to the car and $1200 to have a car sent from another dealer. (The car that had more options than we wanted.) We told him we didn't want these items and he said they "were a service that Lexus provides to it's customers and not optional." (BTW, he said we could decline any of these options, but we would still be charged for them.) The pin stripe wasn't something we wanted, but again, it was not optional. They actually add it when the car comes in to their lot. He wasn't listening to us. We were prepared to buy that car, which costs over 50K. We left and immediately went back to Audi where we were treated extremely well and with respect. I had heard of similar experiences from friends from this same dealer, but I really wanted that car. Now I get it. The service and treatment matters. I don't want the car that much! More
by VT
Employees Worked With
Catherine, Daniel Flores
September 20, 2015
Aug 26 2015 I stopped to get my Lexus serviceman ended up getting a new E S 2016,, I dealt with Paige an Daniel Flores! They did a great job!! I wouldn't trade I stopped to get my Lexus serviceman ended up getting a new E S 2016,, I dealt with Paige an Daniel Flores! They did a great job!! I wouldn't trade them for another dealership! Very professional an they do return calls!!! More
by Ginny.doglover
Employees Worked With
Paige Hughes, Daniel Flores
August 31, 2015
They made every effort to fix any issues. The service manager, when contacted about a situation with my car, went above and beyond to not only address the issue but to also remedy it. That's The service manager, when contacted about a situation with my car, went above and beyond to not only address the issue but to also remedy it. That's the service that I have come to expect from Lexus of Knoxville and appreciate. More
by Nicolegriffin07
Employees Worked With
Service
August 22, 2015
Best sales team and service We have purchased two vehicles from here in last 5 years. Our salesman is Daniel Flores. Daniel has taken care of all of our service needs since day o We have purchased two vehicles from here in last 5 years. Our salesman is Daniel Flores. Daniel has taken care of all of our service needs since day one. He makes sure that your extremely satisfied with your service appointments and was very fair in negotiating the selling price of our vehicles. If for any reason you have an issue or concern, Daniel is right on top of it. The service department staff members are very courteous and the lender vehicle makes your service appointment go so much smoother. The waiting area is nicely decorated, comfortable and is stocked with refreshments, snacks and coffee. We will definitely be back in the near future for another vehicle from Lexus of Knoxville. More
by bernbub
Employees Worked With
Daniel Flores, Michael Haun
