Lexus of Kendall - Service Center

Great service quick and I was exolained detail by detail about my service and the waiting room was a pleasant experience so I had a great time Thanks quick and I was exolained detail by detail about my service and the waiting room was a pleasant experience so I had a great time Thanks More

Recalled damaged pannels and dashboards... not yet Lexus continues to drag its feet on the issue of replacing the dashboards and damaged door panels. It has been more than 2 years since Lexus recalled Lexus continues to drag its feet on the issue of replacing the dashboards and damaged door panels. It has been more than 2 years since Lexus recalled these items, but dealerships are not changing the original damaged parts in this area yet. More

Excellent customer service. I have taken my 2009 Lexus RX350 to Lexus of Kendall since new and have enjoyed excellent customer service. The service representatives are professio I have taken my 2009 Lexus RX350 to Lexus of Kendall since new and have enjoyed excellent customer service. The service representatives are professional and provide helpful advice for required maintenance. More

Great service Isaac and the service staff were courteous and fast. Kept me informed of services performed, made informed recommendations & got me through drop off & Isaac and the service staff were courteous and fast. Kept me informed of services performed, made informed recommendations & got me through drop off & pickup rapidly & with a smile. More

Service department treated me like a superstar First time in their service department and I was completely satisfied. The service manager went out of his way to accommodate my request for a loaner First time in their service department and I was completely satisfied. The service manager went out of his way to accommodate my request for a loaner which I really appreciate it and service was performed quickly and professionally. More

Service Excellent Service/Advisor, always gets the job done. I've been a customer for 8 years and I've never had a problem. Highly Recommended. Excellent Service/Advisor, always gets the job done. I've been a customer for 8 years and I've never had a problem. Highly Recommended. More

Very Profesional Service. - Victor for President! Victor is very courteous and always takes care of everything. He always get you in and out quickly. And he makes sure your car is clean too. He's an e Victor is very courteous and always takes care of everything. He always get you in and out quickly. And he makes sure your car is clean too. He's an excellent advisor. More

Awesome customer service! Dealt with Nelcy Coimbra the other day. I couldn't be happier with the service. She was wonderful and was very helpful! Over all a great experience. Dealt with Nelcy Coimbra the other day. I couldn't be happier with the service. She was wonderful and was very helpful! Over all a great experience. More

Disorganized and unprofessional Very disappointed with my service appointment this morning -- everything about the experience fell short of even the most basic expectations, let alon Very disappointed with my service appointment this morning -- everything about the experience fell short of even the most basic expectations, let alone the heightened level of service that Lexus claims to provide (and for which Lexus charges a significant premium). Had an appointment for routine maintenance (oil change, tire rotation, inspection). When I tried to pay with my prepaid service voucher (which have been accepted without problem in the past), I was told that the vouchers are not accepted on Sundays because they would need to call JM Lexus (who issued the vouchers) to verify the voucher, and JM is closed on Sundays. This seems like a reasonable restriction -- I understand that they need to verify the validity of vouchers issued elsewhere (although, to be clear, each voucher clearly states its own unique contract number, and the redemption instructions to the service provider on the back say nothing about phone calls (probably to avoid situations like this), only that the voucher should be attached to the repair order and *mailed* to JM). Whether the phone call restriction is reasonable or not, the way the entire situation was handled shows just how completely disorganized and unprofessional Lexus of Kendall is. Upon being told that the vouchers could not be used on Sundays, I pointed out that they should've told me about this beforehand (or pointed this out on their website) so I didn't waste an entire trip and half of my Sunday morning. Strike #1: "Oh, well, maybe we could have told you about this if you had an appointment, but you just walked in." False. I made an appointment several days before, and I offered to show Frank my confirmation email. My confirmation code is X01DS91MO8. But, apparently, Lexus of Kendall doesn't even know about your confirmed service appointments. No wonder I've had to wait up to 1.5 hours in the past for the initial consultation (on a prior service visit). Strike #2: After they realized that I did have an appointment, I was told, "well, you probably did your appointment online, so it's a separate system. We have three separate systems. If you actually talked to someone when you made your appointment, then maybe we could've told you." Why should online appointments be any different from phone appointments? Especially when you tell people on your website to make their appointments online and provide a whole scheduling / tracking platform. Three separate systems, with apparently different levels of reliability? Talk about disorganized and unprofessional. As for not talking to me beforehand about the prepaid voucher restriction, maybe this is why everyone else in the past has called me to confirm my online appointments and go over the service requirements beforehand. Or, as I stated above, you could simply say on your website that prepaid service vouchers are not accepted on Sundays. Surely, this is not the first time this has happened. Strike #3: I was then advised to do the service on a different day if I still wanted to use the voucher, and I was told they could pick up my car. "Okay," I said, and I tried to schedule an appointment for that. But nope. "Let's schedule to have someone call you tomorrow morning to schedule your maintenance." So now we have to make appointments to make appointments? I guess maybe one or more of their "three separate systems" needs to rest on Sunday. And the appointment to make an appointment wasn't even really an appointment -- they could offer only a 2-hour window within which they would call me to make an appointment for the actual service. Yes, that's right -- I will need to wait by the phone for up to 2 hours, in the middle of the work day tomorrow, just so I can receive their phone call to make an actual service appointment. To be clear, this is not a review of the service consultant (Frank). I think he is simply constrained by the very disorganized systems and processes at Lexus of Kendall. However, it did feel like he was trying to get me to leave as quickly as possible, and it didn't feel like he tried to go out of his way to help or mitigate the negative experience (again, he's probably just constrained by the systems and processes). Lexus of Kendall -- completely disorganized, unprofessional, and substandard service. Unworthy of the Lexus brand. Very disappointed. --- UPDATE (2016/02/28) --- As stated above, this whole situation arose because the service consultant claimed that he could not call JM Lexus on Sundays to verify my prepaid service voucher. I just checked JM's website -- they are open from 9 to 5 on Sunday (which overlapped with my visit to Lexus of Kendall this morning). So the part about not being able to call in was a blatant lie. Strike #4. More

Numerous wonderful experiences with Ms. Maer Zuniga My rating is basically driven by the excellent,professional and informative service I have received by tech expert Maer Zuniga. I am a long time Merce My rating is basically driven by the excellent,professional and informative service I have received by tech expert Maer Zuniga. I am a long time Mercedes Benz owner who just 6 months ago decided to try Lexus. Not being familiar with the car, I needed much assistance from Maer. Each and every time she has been there to assist with all my tech needs in an expedited manner. Frankly, if I had my own business I would hire Maer away. She is a valuable asset to Lexus of Kendall. Thank you, Barbara Haar More