Lexus of Kendall - Service Center

Great Service Rep. We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after work and he realize that we were tired and he provided us with the loaner to minimize any inconhinience for the waiting time. Victor Rodriguez, follows your company values., he went above and beyond to make us feel welcome and appreciated. Great Service !! Keep it Up More

Service Excellent service and service rep. The idea that I need to write an essay to respond to a survey is absurd and the person(s) responsible should be fir Excellent service and service rep. The idea that I need to write an essay to respond to a survey is absurd and the person(s) responsible should be fired. If you do this again, don't expect a response. More

Rapacious, Incompetent and Dishonest Brought Lexus in for service of failed microswitch. They called and said it needed $1,000'd of repairs including $99 wiper blades, brakes, computers, Brought Lexus in for service of failed microswitch. They called and said it needed $1,000'd of repairs including $99 wiper blades, brakes, computers, etc. Also complained of cracked dashboard and was advised to contact Lexus. I told them to just repair the suspension fault and and was charged over $2,000 for what is truly only a $50 part that installed in minutes. They quoted $well over 2,000 for the dash replacement. I called the Lexus Customer service center and they were rude and indescribably dishonest. They said they would pay for half of the replacement part but only if the dealer installed it. I explained that the price the quoted for the part was TWICE the verified cost of the part online and that their quote for labor was MORE THAN DOUBLE that listed in the Lexus flat rate manual and verified on the Lexus Owners Group website. She said "final offer take it or leave it!". Subsequently pulled in with a stuck open sunroof only because it was going to rain. Was told I needed a $1,000 r&r of the motor. Got home and troubleshot myself. There was a leaf stuck in the track. One year ago received Lexus recall to replace the dash I complained of three years ago. Despite multiple calls still no replacement and multiple promises broken. Not only is this dealership the worst I have ever encountered and totally corrupt - Lexus is not a bit better. The outrageous markup of parts and the criminal deception as to needed repairs is astonishing. First - don't EVER buy a Lexus. Second - don't ever bring it here for service. More

Service Great people Great service Great price I am always grateful for be by treated like family I'd recommend them to anyone as I have had a Lex Great people Great service Great price I am always grateful for be by treated like family I'd recommend them to anyone as I have had a Lexus firm them for 13 years More

Everything good No complaints. Service was fast and personnel friendly and professional. Nice looking dealership and excellent service overall, specially the Internet No complaints. Service was fast and personnel friendly and professional. Nice looking dealership and excellent service overall, specially the Internet sales department and Eduardo Solis. Thank you. More

Replacement of Dash & Door Pannels I have been working with Issac Lawson for many, many years now, and I cannot express enough how much I appreciate working with him. His professionali I have been working with Issac Lawson for many, many years now, and I cannot express enough how much I appreciate working with him. His professionalism, integrity and kindness is like no other. More

Always great service from Isaac Glossin and service dept! Service dept and Isaac Glosson always efficient! There is always attentive employees around and they always turn the car in clean, no surprises with p Service dept and Isaac Glosson always efficient! There is always attentive employees around and they always turn the car in clean, no surprises with pricing! More

vary satisfied Isaac Thomas is the finest sevice attendant we have ever dealt with. He was very helpful and attentive to our comfort and needs. and we will always r Isaac Thomas is the finest sevice attendant we have ever dealt with. He was very helpful and attentive to our comfort and needs. and we will always return when required. More

Great experience! Great experience like always. ... Friendly staffing .quick service ,loaner cars, and Beautiful waiting room. That's why my we have 2 lexus and love Great experience like always. ... Friendly staffing .quick service ,loaner cars, and Beautiful waiting room. That's why my we have 2 lexus and love them Is 250 f and Gs 350 f. More

Service exceptional. Isaac Glossen is a professional, courteous and helpful service representative. He always makes servicing our Lexus a little nicer. The update to the f Isaac Glossen is a professional, courteous and helpful service representative. He always makes servicing our Lexus a little nicer. The update to the facility is nice and the touch of a water bottle in the vehicle is appreciated. More