Lexus of Kendall - Service Center

Santiago Gervacio,is an amazingly attentive Person. He Santiago Gervacio,is an amazingly attentive Person. He is very comfortable to work with. I appreciate his honesty about my particular Situation. Santiago Gervacio,is an amazingly attentive Person. He is very comfortable to work with. I appreciate his honesty about my particular Situation. I left with more knowledge. I then returned a couple days later an only would purchase a vehicle with him. I adore my car. Thank you More

Awful Service Department Imagine taking your Lexus (that you bought at Lexus of Kendall) in for a flat tire and having to wait THREE MONTHS to get it back! During the time my Imagine taking your Lexus (that you bought at Lexus of Kendall) in for a flat tire and having to wait THREE MONTHS to get it back! During the time my car was in for a simple flat tire, they destroyed the rim of that tire (had to replace it), had an accident with my car and had to replace the back bumper, and scratched and dented the car (which resulted in two paint jobs, with bad results). Check out how they returned the car to me after all that (see photo)! I kid you not! And that is a screw drill bit they left as well. Then, to add some more insult, the service manager stopped corresponding with me, the GM never contacted me after Lexus Corporate promised he would, and now Lexus Corporate is saying they can't help because this is an independently owned dealership. RUN AWAY FROM LEXUS OF KENDALL!!! More

Impossible to get Warranty Repair My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer sai My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said it's not a Lexus defect because on one side it is "perfect circle". I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply. I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. More

LAZY LYING MECHANICS I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the f I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the fluid falling on the floor. I went to Lexus of Kendal and was told that the pump was malfunctioning (although it clearly was pumping fluid on to the ground). They scared me away saying the front bumper would need to be removed and most likely I would have to pay out of pocket because factory warrant would most likely not cover me. I went to JM Lexus and had the car fixed and washed in an hour and a half.... The problem was a leaking hose (makes more sense than a malfunctioning pump). More

Service experience Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every step that was needed to fix this he car. More

Top service The sales personnel were professional. On time. And very caring. All of our questions were answered to the fullest. We could not be more happy with ou The sales personnel were professional. On time. And very caring. All of our questions were answered to the fullest. We could not be more happy with our experience at your dealership More

Excellent Great service. Everything was fast and well respected with good credit. It was a great experience. Everything was done by phone. The car was shipped o Great service. Everything was fast and well respected with good credit. It was a great experience. Everything was done by phone. The car was shipped over to my city and didn't have to miss a day from work. Thank you Lexus of Kendall.. More

Not representative of a luxury car dealer I've been a Lexus customer for 20 years. I bought a brand new 2015 Rx 450 h for 62k. In 2016 I noticed the front bumper popping out. I made 3 attempts I've been a Lexus customer for 20 years. I bought a brand new 2015 Rx 450 h for 62k. In 2016 I noticed the front bumper popping out. I made 3 attempts and 3 weeks of waiting time. The bumper was never fixed. Roger leben was nice to me but he never delivered my vehicle fixed. He never called me at the end. I was told rudely by the receptionist that he was busy having lunch. Only excuses. Everyone including the receptionist working on 04/27/17 was rude to me. My only recourse is I feel Lexus service had diminished to a ZERO level and they don't take the trouble like Land Rover for example to keep their customers. And not worth the price you pay for their vehicles. The only reason I paid for an over priced Toyota was the great service I used to receive. I will NEVER purchase a Lexus again. More

Excellent I've own my Lexus IS250 for quite some time, and the service has been the best by far, and has been consistent thought out the years.The service is e I've own my Lexus IS250 for quite some time, and the service has been the best by far, and has been consistent thought out the years.The service is exceptional I'm in the business of customer service and a big advocate of details and the employees at Lexus execute this everytime.I would like to thank Victor for making the experience effortless and seamless to detail of customer service, and to Lexus for investing in their employees,and to the training team for sharing the art of being your excellent self. Best Regards, Cynthia Rosello More

Great Service Rep. We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after work and he realize that we were tired and he provided us with the loaner to minimize any inconhinience for the waiting time. Victor Rodriguez, follows your company values., he went above and beyond to make us feel welcome and appreciated. Great Service !! Keep it Up More